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Community Level 1bberman1042

bberman1042

Don't do business with Direct Ferries

AdvantagesNone

DisadvantagesNo Customer Service.

"We had a horrible experience with Direct Ferries. They were supposed to notify us of a change in the Ferry Schedule as noted in the DESCRIPTION section below. Because they weren't notified, we weren't notified. Belearia, the ferry company, claims that they sent me an SMS notifying me of the change in schedule. However we never got the SMS AND they sent us the SMS on the day the ferry was to leave which would have made us scramble to rearrange our ..." Read review
02.09.2011

Ciao members have rated this review on average: helpful

Community Level 1ferrytrave...

ferrytraveller

DO NOT BOOK WITH THIS SITE

Advantagesroutes, choice of operators,

Disadvantagespoor website, poor customer services, bad online ticket booking,

"I recently tried to book a ferry crossing with these guy’s and their booking engine repeatedly crashed at the payment stage. Little did I know the booking had actually gone through without any warnings! Their customer support services are rude and were not helpful with trying to cancel the booking. I eventually managed to cancel the booking and ended up booking with ferrysaver.co.uk. As the previous review mentions I have also heard from others that ..." Read review
06.03.2009

Ciao members have rated this review on average: helpful

Outstanding Customer Service

AdvantagesQuick, definately cheaper than the operators website

DisadvantagesNil

"I have only recently started to use directferries and would recommend this company to anybody. I had to book last minute ferry travel to Ireland due to a family bereavement. I was able to make a provisional booking for £265 for a return trip from Cairnryan to Belfast with Stena late one evening however the payment phase of the booking process continually failed. I phoned the customer service line at 0900 the following morning only to be told that ..." Read review
15.04.2013

Ciao members have rated this review on average: somewhat helpful

Community Level 1ynwa84

ynwa84

Simple enough and cheaper than I was expecting

AdvantagesNice comparison feature

DisadvantagesNot sure if i like the site deisgn

"I think this site may have changed recently because I had used it a while ago but now it suggests other ferries and show you the prices. Just thought that was a cool feature cos I got a cheaper trip out of it. There are all sorts of comparison sites out there but this is the first one I found to compare ferries, which seem to be missing from a lot of other travel sites. Overall the site has quite a lot of useful information although perhaps the design ..." Read review
13.04.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 0stonechat

Quick review of directferries.co.uk

"Ticket dates not as booked. They refused to change it. This is a rip off. Avoid at all costs. I believe there website was faulty , but they are not iinterested
25.08.2008

Ciao members have rated this review on average: somewhat helpful

Community Level 1IRONS123

IRONS123

Directferries

AdvantagesEasy ferry bookings

Disadvantages-

"Before Christmas i booked a daytrip with Direct Ferries to Calais from Dover to stock up on my christmas alcohol i do this trip every year but never have used this website before. Useing Direct Ferries website was very easy to use as im no computer wizz this was very helpful to me to find the route i needed and book it without stress.The crossing and operator options are outstanding, enabling me to chose the cheapest and quickest way to sail to Calais ..." Read review
08.04.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1LindseybySea

LindseybySea

Fantastic, brilliant service. Will be using again in the future

AdvantagesEasy to use website, Friendly staff, Compassionate, Easy to contact via phone

DisadvantagesThe hold music was a bit naff

"I don't usually write reviews, but after the service I have received from Direct Ferries today I have no hesitation at all. My husband and I travel by ferry on a regular basis and we came across Direct Ferries online. Knowing full well that they are an agent, we trusted them with our travel plans. We booked to travel from Portsmouth to Bilbao in a few weeks time. Sadly my husband’s father passed away a few days before we were due to travel which ..." Read review
17.08.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1grhill

grhill

Definitely Never Book with Direct Ferries

AdvantagesNone

DisadvantagesToo many to list

"I made a simple mistake with a booking on the direcferries.co.uk website. On calling them immediately afterward, they refused to refund my money saying that I was within the 7 days of travel. It is terrible customer dis-service, and has left we with a sense of being cheated. Trying to save the situation, I looked to re-book onto another ferry. The operator asked me to wait whilst he called P&O Ferries. He said that the company was not picking up ..." Read review
15.04.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1Sandra_Ste...

Sandra_Stevens

Fantastic booking experience & customer service

AdvantagesExcellent website, fantastic customer services, re-book you onto alternative services

DisadvantagesNone

"I booked a few months ago to travel on the Swansea to Cork route via Direct Ferries. I received a call last night from their customer services team advising that the operator that ran this route has now cancelled all sailings and is only offering refunds! At first this news worried me, but the really helpful Customer Service agent reassured me that not only would I receive a full refund on the ticket - they would also take care of re-booking me onto ..." Read review
02.11.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1cole1234

cole1234

Direct Ferries - Unbeatable range

AdvantagesRange of ferries, port information, helpful call centre

DisadvantagesThey should do flights as well!

"...Thankfully I ended up on directferries.co.uk and the process was made significantly easier. The range of operators and routes they deal with seem unparalleled compared to anything else I’ve seen. I managed to book everything I needed with minimal fuss, utilising the brilliant port information they have available at every opportunity. Even when I did make an error on one of the bookings, I was able to get through to their helpful call centre and ..." Read review
08.04.2011

Ciao members have rated this review on average: somewhat helpful

Community Level 1davematthews

davematthews

Got a good discount for Amsterdam ferry

AdvantagesDiscounted tickets, nice comparison site

Disadvantages0871 phone number (everyone does now though)

"Used direct ferries to book my trip to Amsterdam that i'm taking in July after a friend on their email list passed me a discount they had of 25% cheaper than the ferry operator themselves. Booking system was quite easy to use and allowed me to see the difference in prices from one date to the next which saved me a bit of time. i didn't get the full 25% but still got about 18% (something to do with my return date apparently) but would recommend ..." Read review
08.04.2011

Ciao members have rated this review on average: somewhat helpful



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