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Not for me

DISGRACEFUL SERVICE, ILL INFORMED STAFF, COMPLETE ...

With the above advantages, can there be anymore di...

This is arguably the most painful online shopping experience I have ever encountered since I started online shopping - about 10 years ago. WEBSITE, PURCHASING & PRICE: The site is easy enough to navigate, if a little slow to change pages. The information is, at best, sparse in most cases and in...

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Not for me

“Dixie tricks (updated)”

published 11/12/2003

They had the product I wanted at a cheap price.

Pretty much everything else.

*See the bottom of m op for freephone customer service numbers and complaints addresses* Most people reading this op have probably seen, or visited, a Dixons store. What becomes more obvious when browsing their site is that they are part of the Dixons Group, a high-street monopoly incorporating...

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Not for me

“Dont bother”

published 21/08/2002

Competitively priced

Unbelievably poor service

I have never been a fan of Dixons, but I thought that I would give their on line service a go as they had a very good price for a basic laptop that I was after. Before you can order from them, you have to pre-register both your personal and credit card details. Personally, I don't like leaving my...

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Not for me

Competetive Price for the TV I wanted

Shocking Customer Service

I decided to order a 42" Panasonic with cabinet stand and DVD recorder in the package, for my father, via Dixons internet site as the price seemed very good. Placed the order no problem and received an e-mail confirming the order. 6 days later however I received another e-mail saying one or more...

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Satisfactory

Something for nothing.

Poor service and poor customer care.

So there I was, quite happily sitting in front of my rather old and rather slow PC when the daydreams started. Perhaps a new PC? or maybe just a few upgrades? Err, lets way up those costs. I started with Jungle.com. Then moved on to various others before finding my way to the Dixons website. Now...

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Satisfactory

can't think of any

lousy site design, endless check out process, bad ...

I have just received an impersonal email from Dixons informing me that they cannot accept my method of payment. Now, if this happened once, I would assume they made a mistake, however, this is the second time in as many days! Here is the story: I wanted to buy a little hi-fi (parents' birthday...

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Not for me

“Dixons - Please do not use.”

published 11/11/2008

Cheap

Bad customer services, faulty goods.

I should have read the reviews here before buying anything from Dixons online, i will not be using them again (Lesson learned). 4 Weeks ago i ordered two refurbished laptops from Dixons online, arrived on delivery date as expected. As these are christmas presents for my children i thought i...

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Not for me

“My Dixon's disaster!”

published 16/01/2007

Competitively priced goods.

Terrible aftersales / customer services.

After checking out a price comparison site, I decided that Dixon's online offerered the best value for a Packard Bell PC that I wanted to buy in time for Christmas 2006. On Thursday 14th Dec after encountering several problems on the website, I ended up calling the helpline to place the order...

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Excellent

“Fantastic Service”

published 28/02/2008

Good price, Good communication from delivery drive...

Surly woman on the phone when I rang to clarify so...

How weird, I am looking at these terrible reviews, and I feel obliged to write a bit in their defence. I usually never shop from the big high-street name brands as I find they are usually expensive compared to other online shops, but after being messed around by DigitalDirect.co.uk (dont use them...

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Excellent

“LG LX6900 TV Replacement.”

published 20/05/2011

Cheaper than most

not many

I spent 2 weeks trying to retrieve my password from my Dixons account? I was told that the computers were playing up and maybe i should think about setting up a new account with different e-mail. This i did but, when i looked for the product it was out of stock! I was then informed about the...

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Not for me

“Do not bother with Dixons.”

published 02/01/2010

None

Poor stock monitoring, item may not arrive, poor c...

I ordered a LCD TV online for delivery. 5 days later I received an email saying the item was out of stock and to order another TV on line or call the customer services department. The customer service advisor confirmed that the TV was not in stock and said I can order off the web site or could go...

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Not for me

Ordering was easy

If the item NEEDS REPLACING as opposed to not work...

Dixons has THE MOST dreadful Customer Services and automated phone system the like of which makes British Gas look quite good!!!! (not any easy task). A system which tests your reason !! No 2 advisors will give the same advice and that is when you are lucky enough to get through to speak to...

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Not for me

published 11/12/2007

Never would i use dixons again!!!!!!! Middle of august i ordered a washine machine which was delivered damaged and advised not to accept it. Then i had to go to my house which i didn't live in at the time at 7:15 to receive a new one which didnt arrive. Told i'd get one at the end of the next week so i said forget it. I had made numerous phone calls and was messed about so i complained. i have written letters and lots of e-mails and finally promised a cheque for £10 by the 19th november to cover all the 0870 numbers i had to call and postage. I never got that cheque. I keep sending e-mails to Michelle clive who telephoned about the cheque. She won't reply. Waste of time??????????

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Not for me

published 08/02/2009

Dont buy anything from this company, paid for gas cooker by credit card, money taken out immediately, told it would be delivered on thursday afternoon, phoned me thursday am not being delivered will now be sunday. Waited in sunday phoned them at 3pm was told it was not on system for delivery, when would I like it delivered. Told them to cancel order, asked when money would be refunded told my account was told at least five days. What a disgusting horrible service this company has, such a pity better companies have gone to the wall and these still survive. So be warned

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Not for me

published 31/12/2007

Dont bother wasting your time and effort nothing but stress! Advert states product in stock you pay your money and next page say subject to availability order will be processed,delivery dates go from 1 week to a month,after keeping my money £978 for two weeks and probably 100's more customers Dixons are on a nice little earner.Now taking this up with our MP as this seems to be a common occurance with many internet companies. Dont let them get away with it complain to as many as possible and we the customers will win.

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