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Community Level 4antsss

antsss

Dixie tricks (updated)

AdvantagesThey had the product I wanted at a cheap price.

DisadvantagesPretty much everything else.

"...well with other reports of Dixons.com that I've read since I ordered... products being added to the shopping cart fine, bought fine, money being debited from cards, and then five days later, an email to say the item is actually out of stock. Just how much money are Dixons making by holding onto peoples' money when they don't have the goods to supply, or intend to supply them a full week later than advertised? By now I'm in a rage, of course, ..." Read review
11.12.2003

Ciao members have rated this review on average: very helpful

Community Level 1fencer_blue

fencer_blue

Dixons.com experience - Nikon D5000 & lense kit

AdvantagesDISGRACEFUL SERVICE, ILL INFORMED STAFF, COMPLETE SHAMBLES

DisadvantagesWith the above advantages, can there be anymore disadvantages?

"This is arguably the most painful online shopping experience I have ever encountered since I started online shopping - about 10 years ago. WEBSITE, PURCHASING & PRICE: =========================== The site is easy enough to navigate, if a little slow to change pages. The information is, at best, sparse in most cases and in this case positively secretive - no detailed information regarding the lense and possibly incorrect description of the box contents. ..." Read review
09.04.2010

Ciao members have rated this review on average: very helpful

Community Level 3mrnasty10

mrnasty10

Dont bother

AdvantagesCompetitively priced

DisadvantagesUnbelievably poor service

"I have never been a fan of Dixons, but I thought that I would give their on line service a go as they had a very good price for a basic laptop that I was after. Before you can order from them, you have to pre-register both your personal and credit card details. Personally, I don't like leaving my credit card details with anyone, let alone an on-line shop. That aside I did register as I wanted to buy the laptop. All went well initially as I ..." Read review
21.08.2002

Ciao members have rated this review on average: very helpful

Community Level 2cobnutty

cobnutty

Order online and wait and wait and wait

AdvantagesSomething for nothing.

DisadvantagesPoor service and poor customer care.

"So there I was, quite happily sitting in front of my rather old and rather slow PC when the daydreams started. Perhaps a new PC? or maybe just a few upgrades? Err, lets way up those costs. I started with Jungle.com. Then moved on to various others before finding my way to the Dixons website. Now, having short arms and very deep pockets, I my eyes instantly zoomed in on the word FREE!! The word 'FREE' referred to a First Click Mouse pad worth £29.99 ..." Read review
10.08.2001

Ciao members have rated this review on average: very helpful

Community Level 1Zymurgy35

Zymurgy35

How I wish I looked at this site earlier!!

AdvantagesCompetetive Price for the TV I wanted

DisadvantagesShocking Customer Service

"I decided to order a 42" Panasonic with cabinet stand and DVD recorder in the package, for my father, via Dixons internet site as the price seemed very good. Placed the order no problem and received an e-mail confirming the order. 6 days later however I received another e-mail saying one or more of the products was out of stock and cancelling the order. Whilst I was kind of shocked that a company like Dixons has not got a internet ordering system ..." Read review
30.08.2006

Ciao members have rated this review on average: very helpful

Community Level 2Basta14

Basta14

Dixons does not want your business

Advantagescan't think of any

Disadvantageslousy site design, endless check out process, bad navigation

"I have just received an impersonal email from Dixons informing me that they cannot accept my method of payment. Now, if this happened once, I would assume they made a mistake, however, this is the second time in as many days! Here is the story: I wanted to buy a little hi-fi (parents' birthday gift to me). So I found one I liked (it was even on sale) and proceeded through their maze of a check out process. I have never been asked so many repetitive ..." Read review
11.12.2001

Ciao members have rated this review on average: helpful

Community Level 4CRAFTYDONNA

CRAFTYDONNA

Dixons - Please do not use.

AdvantagesCheap

DisadvantagesBad customer services, faulty goods.

"I should have read the reviews here before buying anything from Dixons online, i will not be using them again (Lesson learned). 4 Weeks ago i ordered two refurbished laptops from Dixons online, arrived on delivery date as expected. As these are christmas presents for my children i thought i better check they are working first. (A good job i did). Opened first one and loaded and set up like a dream, turned on second one and kept getting fault. So ..." Read review
11.11.2008

Ciao members have rated this review on average: helpful

Community Level 2untouchabl...

untouchable116

My Dixon's disaster!

AdvantagesCompetitively priced goods.

DisadvantagesTerrible aftersales / customer services.

"After checking out a price comparison site, I decided that Dixon's online offerered the best value for a Packard Bell PC that I wanted to buy in time for Christmas 2006. On Thursday 14th Dec after encountering several problems on the website, I ended up calling the helpline to place the order. The person that I spoke to seemed to be very helpful. My order was placed and I was told that I would have my order in the next 5 working days. I was also ..." Read review
16.01.2007

Ciao members have rated this review on average: helpful

Community Level 1Roughneck65

Roughneck65

LG LX6900 TV Replacement.

AdvantagesCheaper than most

Disadvantagesnot many

"I spent 2 weeks trying to retrieve my password from my Dixons account? I was told that the computers were playing up and maybe i should think about setting up a new account with different e-mail. This i did but, when i looked for the product it was out of stock! I was then informed about the LX6900 LG 47" TV. The sales guy was very knowledgable, so i purchased it. I cannot fault the help and support i was given in any way. UNTIL! I realised something ..." Read review
20.05.2011

Ciao members have rated this review on average: helpful

Community Level 1arollins

arollins

IF NEW ITEM NEEDS REPLACING YOU ARE IN HELL WITH DIXONS!!

AdvantagesOrdering was easy

DisadvantagesIf the item NEEDS REPLACING as opposed to not working you are LOST LOST LOST

"Dixons has THE MOST dreadful Customer Services and automated phone system the like of which makes British Gas look quite good!!!! (not any easy task). A system which tests your reason !! No 2 advisors will give the same advice and that is when you are lucky enough to get through to speak to someone in the correct department. I feel sure it is designed to get rid of all but the most persistent customer. They charged my card immediately. Goods delivered ..." Read review
15.02.2010

Ciao members have rated this review on average: helpful

Community Level 1plus-media

plus-media

Fantastic Service

AdvantagesGood price, Good communication from delivery drivers

DisadvantagesSurly woman on the phone when I rang to clarify something

"How weird, I am looking at these terrible reviews, and I feel obliged to write a bit in their defence. I usually never shop from the big high-street name brands as I find they are usually expensive compared to other online shops, but after being messed around by DigitalDirect.co.uk (dont use them!) I found myself reading their website and seeing that by going through www.quidco.com and www.retailmenot.com to get a £20 off code, they were £9 more expensive. ..." Read review
28.02.2008

Ciao members have rated this review on average: helpful

Community Level 1washdayblues

Quick review of dixons.com

"Never would i use dixons again!!!!!!! Middle of august i ordered a washine machine which was delivered damaged and advised not to accept it. Then i had to go to my house which i didn't live in at the time at 7:15 to receive a new one which didnt arrive. Told i'd get one at the end of the next week so i said forget it. I had made numerous phone calls and was messed about so i complained. i have written letters and lots of e-mails and finally promised a cheque for £10 by the 19th november to cover all the 0870 numbers i had to call and postage. I never got that cheque. I keep sending e-mails to Michelle clive who telephoned about the cheque. She won't reply. Waste of time??????????
11.12.2007

Ciao members have rated this review on average: helpful

Community Level 1chas270

Quick review of dixons.com

"Dont buy anything from this company, paid for gas cooker by credit card, money taken out immediately, told it would be delivered on thursday afternoon, phoned me thursday am not being delivered will now be sunday. Waited in sunday phoned them at 3pm was told it was not on system for delivery, when would I like it delivered. Told them to cancel order, asked when money would be refunded told my account was told at least five days. What a disgusting horrible service this company has, such a pity better companies have gone to the wall and these still survive. So be warned
08.02.2009

Ciao members have rated this review on average: helpful

Community Level 1gazz210

Quick review of dixons.com

"I have also experienced the Dixons process of paying for my goods and several delivery dates being missed. The last advice I have received is the product is out of stock as their supplier has continually let them down and they don't know when it will be available. This was afetr getting the run around with several different telephone numbers to contact. I will leave it to for you to judge whether it is intentional or just a very unorganised Company.
15.12.2007

Ciao members have rated this review on average: helpful

Community Level 1welshboyo58

Quick review of dixons.com

"Dont bother wasting your time and effort nothing but stress! Advert states product in stock you pay your money and next page say subject to availability order will be processed,delivery dates go from 1 week to a month,after keeping my money £978 for two weeks and probably 100's more customers Dixons are on a nice little earner.Now taking this up with our MP as this seems to be a common occurance with many internet companies. Dont let them get away with it complain to as many as possible and we the customers will win.
31.12.2007

Ciao members have rated this review on average: helpful



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