e2save.com

I bought a phone from e2save 4 years ago now. In the first year I got the phone for free with free 12 month contract on a cashback redemption plan. I got all my cashback redemptions and didn't pay anything for that first contract. When the contract ran out they called me up to offer me a new contract, this time it was auto-cashback and all I had to pay for was the last 2 months - bargain - 22 months of mobile usage for just £60! and again the following ...
...free and just pay for the 2 months. All the time I had to keep the same phone, but the phone itself was a good phone. Not the latest model, but at £60 a year with loads of minutes and texts, also last year we did upgrade the phone by buying a second hand one off eBay at £20, so during the past 4 years we have only paid £140 for our mobile phone contract, which works out at only £2.91 for a contract that should be £30 a month on O2. Our handset is ...

darrenforster99 26.10.2009 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of e2save.com

Like so many people on this site, I was really nervous about committing to an internet mobile service. However, my circumstances made it difficult to go anywhere. I love gadgets, desired the HTC hero but can't get reception for Orange in my house. E2save had the hero on Vodafone. ==The Positives== My first order was with mobiles.co.uk. They emailed back saying they were out of stock with that contract. I found e2save. They are a sister of mobiles.co.uk ...
...of not getting caught in the cancellation trap some people have described, I called them. Unlike mobiles.co.uk, who had a automated response saying there would be an hour wait in the queue (well at least they told me!) I got through to customer services immediately. I have since done so again 3 more times, so perhaps customer services are improving here. I avoided the cashback contracts and went for a straightforward contract. I have a straightforward ...

nellymosser 11.08.2009 · Read full review
Ciao members have rated this review on average: very helpful
Review of e2save.com

I used e2save to buy a LGcookie on orange tariff for my little boys christmas present. When my little boy opened it on chrisrtmas day it did not work and i rung them and they were very helpfull and replaced it within days. However my partner accidently sent the sim back with the original phone even though we were informed not to. When i rung to see if they could send the sim back as it had £10.00 credit on it they said it was not possible as the ...

Soulsearcher1 09.01.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of e2save.com

I have been with E2Save for about 3 years. Never have had any problems apart from the Cashback proceuder (which kind of sucks big time). today i was suppose to update my contract for next 12 or 18 months and being a very happy customer of e2Save i gave their upgrade department a call. All i wanted was the conversation with their representative to be straight on the point. Though he started using some rude words and called me awkward customer when ...
...impressing me. Then he pushed me to purchase by saying i will give you discount now Buy it!. I was so disapointed that ive decided to leave them being a customer. Not recommended. Please dont buy. they dont know how to deal with their customers. NO CUSTOMER SERVICE AT ALL ...

hanzakbar 02.01.2009 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of e2save.com

****E2 cashback**** I have noticed a lot of bad reviews about this so decided to write my about my experience with them as so far it has been fine. I came across my particular phone deal on the moneysavingexpert website.Basically quidco were offering a £50 cashback when you took out a contract with e2save plus the contract i got was giving you 12 months line rental free(by redemption -i had to pay it then send a claim) and it was a 12 month contract, ...
...up. *Signing up* I went via quidco when i bought the phone (feb this year) and it was delivered to me within 2 days. I did not get the automated cash back when i should have so i had to phone up.the staff were very helpful and i received the cheque quite quickly after this.Also since i was not 100% sure of all my claim dates i phoned them up and they gave me them all.Since i signed up they have changed the claim period from 30 days to 60 days. ...

katie22008m 15.12.2008 · Read full review
Ciao members have rated this review on average: helpful
Review of e2save.com

After ordering a phone on-line from e2Save they sent me two phones and charged me twice for the second phone that they sent. When I called customer service they were less than helpful and actually very cheeky. They explained that I should pay special delivery for the phone to return it to them and once they received the phone they had agreed to send me a cheque in the post. After much debate with them I finally got them to agree to refunding the ...

AlanHi 08.12.2008 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of e2save.com

STEER CLEAR of e2save at all costs. I purchased a mobile from them in August 2007 and asked for my old number to be transferred. When the phone was delivered it had the new number so I sent it back as I was told by e2save that they would have to cut the phone off in order to transfer the old number across and that this would take 10 working days. As this was too much of an inconvenience, I told them to cancel the contract and I would just buy a phone ...
...returns period but then started to receive bills from O2. When I contacted e2save I was evetually - after dozens of calls to them - able to discover that they had not logged the phone as being returned, but had still managed to sell it on to another customer. Subsequently, they had not told o2 to cancel the contract and that was why I was being billed. To cut a very very very long story very short, It took them a year and 57 phone calls from me for ...

fidi4567 01.12.2008 · Read full review
Ciao members have rated this review on average: helpful
Review of e2save.com

"they (e2save) dont pay 71% of cashbacks" according to the car phone warehouse slaes person trying to keep me on contract he also said car phone warehouse had nothing to do with e2save!!!! He was still trying this after my full cashback offer was rejected by them and so was £420 out of pocket unfortunately I dont have the time and energy to pursue them through the smaill claims court even though I followed the cashback procedure to the letter ...
...dissapointing and expensive experience which leaves a feeling of being conned everytime you deal with them. "Free Phone and Free contract for a year"? - i should have known I only thought theyd catch people out on technechalities it seems this doesnt get enough rejections and so some good claims are rejected at random to make the buisness model work. Car Phone Warehouse and E2Save "'Shame on you!!!'" ...

finsburyjames 25.07.2008 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of e2save.com

I was claiming my 2nd cashback with E2Save. I changed my bill address to my future address but forgot that I need to notify E2Save about it too. Alright, this is my fault. But when I received the reject letter from them, it was 13th June Friday night due to some unforeseen circumstances and the redemption period ends on 17th June according to my E2Save account. That means I have only MONDAY 16th JUNE to deal with things before I loose my 88 pounds. ...
...claim that same day with Special Delivery and still eligible for the claim when my letter is received the next day, 17th June. Therefore I called E2Save this morning, 16TH JUNE to change my cashback address but was told that I need to write in or fax to them. BUT I was also told that my redemption period was OVER because it actually ended on 15th JUNE. But the website says it's 17th June, no?? I'm really unhappy with E2Save. Furthermore I need ...

jting 16.06.2008 · Read full review
Ciao members have rated this review on average: helpful
Review of e2save.com

I chose a phone which wasn't in stock, but they emailled me the next day (as I ordered on Sunday) and told me, but as I wasn't bothered about the phone I called up chose a different one, which only took about 5 minutes and it was with me next day. I also chose to have a free gift of a Nintendo Wii which was to be sent out 28 days after I activated my phone. 29 days to the day I received my Nintendo Wii. I was a bit concerned that I wouldn't recieve ...

lauren160 30.05.2008 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of e2save.com

Completely agree. Never ever goto e2save. You will actually end up paying much more than a normal contract. - very poor customer service - extremely poor after sale service if your phone is faulty - very expensive if you do a simple mistake ...

Sas_ash 20.05.2008
Ciao members have rated this review on average: somewhat helpful
Review of e2save.com

Avoid this company like the plague. phone came ok but the problem was when you claim your cashback. I followed the rules to the letter copy of airtime bill,cashback slip,recorded delivery. after a month they have the cheek to say they had not recieved it when royal mail delivered it 2 days after posting.you send a second copy wait 3 weeks then they say they are cutting a cheque.waiting a further 3 weeks they say they can't understand why this happened after 3 months you finally get your cheque. i had 4 claims and 2 didn't come ,there excuses and delays are Identical and are clearly well rehearsed. save your self trouble don't use. I am posting this on every review site i can find. ...

peterman121 24.04.2008
Ciao members have rated this review on average: helpful
Review of e2save.com

Using cashback as a means of getting cheaper products is not to be recommended especially with a company like e2save (Carphone Warehouse, onestopphoneshop, whatever they like to call themselves!) - zero tolerance on errors and not very friendly. No such thing as customer loyalty with firms like this no matter how much you have used them in the past. The system has been well designed to confuse. An error on first claim and there is no way back, even though you may still have enough time to rectify, because every form must be an original! This means no further valid claims. Steer well clear - you have been warned. I have consigned this company to my personal dustbin! ...

boise7 21.04.2008
Ciao members have rated this review on average: helpful
Review of e2save.com

I purchased one of their offers and haven't received my auto cash back. It is impossible to get hold of customer service. I don't recommend buying of the cash back deals from them. Stay away!!!!!!! ...

sheedy75 17.04.2008
Ciao members have rated this review on average: somewhat helpful
Review of e2save.com

WARNING!!! (March 2008) Don't deal with e2Save ANYMORE they used to be good, but THEY HAVE GONE BAD!!!! Even though it is part of the CarephoneWarehouse group is has a lot of shady practices with regards to CashBack deals. They will find any excuse not to give you your cash. They used to be REALLY GOOD BUT THEY HAVE GONE BAD!!!! And if they Reject ONE cashback condition, they will use it not to pay further cashback deals - so it becomes a CASCADE! ...
...surprised they were Really Really rude. I would expect them to be sympathetic and help give advice about the problem and how to get the Cashback cheque! It is is pity as e2save do have some good cashback deals on, but whats the point if you don't get your cashback deal? Plus, you have to send your bill with Special Delivery which costs £5 a go and this can be costly with new tactics, where they make you claim every two months, so you have waste ...

rajeshk4u 27.03.2008 · Read full review
Ciao members have rated this review on average: helpful
Review of e2save.com