eFax > Reviews

Advantages: Free, convenient
Disadvantages: None experienced

Yes, its really true. If you have an e-mail account you can also benefit from a fax facility. All you need to do is sign up with www.yac.com. They will give you a free number - starting 0709 - (and which can also be used for voice calls and an answering service) which can be used for faxes. Your received faxes are sent on to you by e-mail and appear in a .tif file for you to save or print. The cost of sending faxes is not too high - about the ... Read review

Advantages: A fantastic and FREE service. Very useful.
Disadvantages: None, I really like it!

...as an email with an efax attachment, the reader software contains a micro advert on the splash page. All very usable, indeed I rarely receive faxes on the fax machine now. The biggest advantage is being able to forward faxes (as the attachment) in an email. Of course your recipient needs the viewer too! I have found that faxes are forwarded within minutes of sending. Try a test fax to yourself. There are lots of extra features like SMS notification, ... Read review

Advantages: Local international numbers, send and receive by email, online storage
Disadvantages: Hours' delays in sending, not able to send or receive.

I subscribed eFax Plus service for my small business for two years. I used it for the occasional documents that I had to send to my mom's shop (she doesn't use computers so email was not an option), and for the few contracts that were faxed by suppliers instead of scanned and emailed. The first year or so, the eFax service was working fine. I had a very low volume of fax traffic, say less than 30 pages in & out. Sometimes it happened, that ... Read review

Advantages: ***
Disadvantages: ***

...eFfax. The following day, eFax closed the account without any advance notification or warning (I now know that I made a mistake typing the billing zip code of my credit card and that this set off a "fraud alert" in their billing department). When I called to find out why the account had been suddently closed without so much as an email telling me of such, I discovered the eFax "customer service" call center has been farmed off to India. My new offshore ... Read review

Did not have a positive impression over the few days I was a member. Joining was straightforward and the service looks good in principle. I sent one fax as a test and it never arrived despite an OK on the transmitting fax machine. I tried to find out why but there is no email support and their telephone number in Dublin just went into a loop with no way of getting a human response. There is no email address given to unsubscribe. I found a number in the UK and cancelled. Confirmation arrived the next day. In short, unreliable service with no email support.

Advantages: None
Disadvantages: BBB has allocated an "F" rating.

...Check California's BBB which gives eFax an "F" rating due to complaints against them. I wish I had. At some point days into my "free 30 day trial" period eFax apparently cancelled my account without notification. I had received one or two test faxes I'd sent myself before traveling abroad. When I discovered I was not getting faxes (thanks to a client who was unable to send a document), eFax told me my credit card information had been added incorrectly, ... Read review

Advantages: No fax machine
Disadvantages: Expensive, often fails to send and useless customer service

I admit I am a little biased in this case... I have just been charged £12 for faxing 9 pages. However I feel justified in this because I don't want other people to get ripped off in the same way I did. Beware their "free trials", while they waive their subscription and join up fee for the duration of the month they still charge you for the faxes and they assume a rate of 60seconds per fax... Ok, fine so far. However, owing to general incompetancy ... Read review

Advantages: no fax machine
Disadvantages: expensive, hard to contact.

...can archive them. I find the efax software clumsy to use - the worst part is that I cannot edit out large black patches or save any changes. ie if you turn the page over so you can read it, when you close the file it says 'save changes?' I click yes, but its still upside down next time I open the file. However this is a small gripe... the main 2 problems are: 1. they are hard to contact, and difficult to deal with when you have. The email contacts ... Read review

Advantages: Fax to Email
Disadvantages: Too expensive, there are cheaper companies

...I have just been informed eFax have taken over Faxmenow, and I can keep my number for £75 + VAT per year or have their free account BUT WITH A NEW NUMBER! I only receieve a few per year, and thats to email. What a rip off. They know they have the upper hand on most people as the fax number will be advertised in many, many places so I expect most Faxmenow customers will pay the extra fee so as not to change their fax number. I am mving to a ... Read review