edreams.com

E-dreams is more like e-nightmare. Lesson Learned: I would only use this site to set price benchmarks and deal/negotiate directly with air carrier or hotelier or go to a different agent. Pros: May offer some of the most affordable prices on-line Cons: Worst customer service I have ever had, shady pricing tactics Summary: Use at your own risk Experience: 1) While traveling in Europe, tried to book last-minute air and hotel on-line. Noticed that ...
...in Germany, kept in German) I got one price, however, if I clicked on the same page for an English translation, the prices were higher. When i noticed this, I moved to a different computer at a internet cafe to make sure I wasn't being affected by some cookie and noticed the same thing, so did transaction in host country language. 2) While booking hotel reservations, ended up being triple booked for a room. When I called e-dreams to resolve the ...

notsaying 15.04.2008 · Read full review
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Review of edreams.com

I discovered the website edreams via a link from Lycos. Originally I just played their passport competition but then decided to actually investigate the site. The most noticeable thing about this site is that there are onsite reporters. So, if for instance you want to go to Mexico you can e-mail the Mexican rep. and get all the info. you require. I wanted some information on which were the best hotels for a family of five in Florida and within ...
...rep. that actually lives in Florida. She advised me the best places to go and those to avoid ! She also explained some of the American terminolgy for bedroom and bed sizes so that we could book what we actually wanted. She explained that five people posed a bit of a booking nightmare but that she would check out some places and get back to me, and this she did. I felt that she was actually looking after my interests and on the strength of her recommendations ...

bandoo 18.12.2000 · Read full review
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Review of edreams.com

Worst experience ever with any travel website. First off, after purchasing my tickets on their site. They sent me an email requesting copies of credit card and passport for verification reason. After I faxed them over, it took them forever to respond. And they needed me to refax the documents which I did right away and sent them an email to confirm. Then after that, no response! I called three days later, and they told me they received my fax but ...

review1123 24.04.2009 · Read full review
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Review of edreams.com

...service superb and will most certainly use them again. I think it works so well because it is similar to Ciao.com, it is real people giving you real opinions. So pop in and see EDreams.com and if you are a keen opinion writer you can join the edreams team !!! ...

AliDandrea 05.03.2001 (26.02.2001) · Read full review
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Review of edreams.com

Upon booking a flight ticket on eDreams, I received a message confirming my reservation but also stating that there was a problem with my credit card. The message went on to say that either: (a) the payment would process and I would receive my flight ticket -or- (b) I would receive an email stating how to fix the problem with my credit card. Having noticed that eDreams is only open during normal business hours, I decided to call the company the evening ...
...The lady who answered was very short with me when she told me not to worry about anything and my problem would be "taken care of" by someone who would call me later. The next morning I still hadn't heard from eDreams but decided to go to the airport to catch my flight. I was only somewhat shocked when the assistant at the ticket counter told me that I didn't have ticket. Being that it was 8:00am Eastern European Time, I was unable to contact eDreams. ...

jpanders 31.03.2009 · Read full review
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Review of edreams.com

I tried unsuccessfully to book a flight with edreams. Customer service told me my transaction could not be completed because my debit card would not go through. Thus, no flight was booked. HOWEVER, Edreams still deducted 300 euros from my account which was not the price of the ticket I tried to purchase. I tried to purchase a ticket for 120 euros and they charged me 300. Now I am left with 300 euros missing and no flight! On top of all this, you ...

ashleyd308 13.02.2009 · Read full review
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Review of edreams.com

We used to use them all of the time to book flights to Germany until we booked one for out friend to fly to the UK. When she came to return home there was no return flight booked, just a one way ticket into the UK, even though the booking confirmation from edreams stated a return flight. She had to spend 290 euros for a flight to Germany (the original return flight was 50 euros). After contacting edreams about this in April they said it would follow ...
...45 days we emailed them asking for an outcome and they replied with 'it is taking our standard complaints procedure'. Not very helpful. Now another 30 days later we have still not heard a thing, despite 10 or more emails asking for updates. They seem to be great at getting cheap deals (although I now wouldn't trust them to book them correctly) but should you have an issue you will find them unbelievably hard to get a hold of. In short, yes they ...

mrblimp1 29.07.2008 · Read full review
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Review of edreams.com

I have been trying to use eDreams for booking flights to get home from a longer vacation in Mexico but they consistently failed to provide a solution that actually works in reality. Their online booking system offers solutions that eDreams later tells me are not possible. Either it's not possible to issue an e-ticket because the flight plan includes airlines that do not have a cooperation or it included an airline that they simply could not issue ...
...they would implement a system that offers impossible solutions. This is something that should be very easy to avoid with very few changes to the system. It is also very difficult to get in contact with them, especially during weekends and when they do reply their messages are very short and not very informative. Upon asking them to confirm that no money has been drawn from my accounts on a booking they could not fulfill I received no answer at all. ...

Fredrik79 13.04.2008 · Read full review
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Review of edreams.com

I booked a flight from Malaga Spain to Barcelona Spain with Edreams. I received a confirmation number and then went to the airline I was flying to verify I was actually on the flight. I wasn't allowed to use the confirmation given because I was not the person who booked the flight. Back to Edreams I went and was told all was in order and I asked how to confirm that, and didn't recieve an answer. I asked for seating assigment and was told they would ...
...with numerous emails to them. I called them direct and was told they couldn't book seats, the airline would do so. Edreams lies, doesn't respond to concerns and is by far the worst booking agent I have used. Beware! And they do charge fees, much more so than any airline. ...

leebert 12.06.2008 · Read full review
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Review of edreams.com

Edreams - total nightmare : Go away and prefer Expedia !!!! after a bug of their website my reservation from France to Costa Rica has been changed in France / California. After 4 days exchanging 15 mails with 7 persons, the ones at the claim department refused unsincerely to admit it has been a bug while i was giving the proof and modification costs me 2000 euro of extra to change the destination. Finally their proposed me to buy a flight from California to Costa Rica and add 12 hours on my trip of 16 hours!!!! JUST GO AWAY FROM THEM - NOT PROFESSIONNAL AT ALL & DONT CARE ABOUT CLIENT!!!! ...

deric750 26.07.2007
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Review of edreams.com

e-Nightmare continues. I used eDreams to book a ticket for my niece. Because I was booking for a third party the asked for a wire transfer to pay for the booking and needed the transfer ASAP to insure the reservations at the price. I worked with lighting speed to accomplish the wire transfer, no sooner did I accomplish the transfer then an e-mail from eDreams stating they were unable to book the flight. I asked that my wire transfer be refunded. It is now nearly a month later with over 21 e-mails and I still have not recieved my refund. I'm investagating legal action to secure even a partal refund. Highly recomment use this company at your own risk. ...

Thomul 25.11.2008 (24.11.2008)
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Review of edreams.com

They charged my credit card over 2,000.00 dollars for a 700.00 dollar flight. the charges that were left on my credit card did not even equal the amount confirmed to pay. Nobody has gotten back to me and I dont speak spanish. I cancelled all the trasaction on the credit card. They wont return my emails either. The only reason why I used them was because they were a little bit cheaper than the airlines. I have missed my visitation flight with my son,because of the frozen account. DONT use EDREAMS. They will take out more that you expect to pay. WAY MORE. Even when I convert it to EURO's the charges still dont add up. EDREAMS is a scam! ...

USTABATHA 19.03.2008 (18.03.2008)
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Review of edreams.com

Never again. I booked an urgent flight from Singapore to London. They wanted a fax of my credit card and passport. After much effort, this was attempted. The fax machine at the other end did not respond. I had to telephone to get an alternative fax number. Fortunately I understood enough Spanish to make sense of the answering machine. By the time they received this the airline had cancelled the ticket. I emailed them back but it turned out that the email account no longer existed. I had to book another flight via Expedia, and because of the delay the cheaper flights were no longer available. The new flight cost me 500GBP more. ...

PengHui 04.04.2008
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Review of edreams.com

Do not use this provider. AFTER providing your creadit card details on their site they send and email asking for a fax of your passport and credit card to 'confirm' the reservation and the price which they already stated. ...

jam3sm 05.07.2008
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Review of edreams.com

I always book my flights online and was a regular customer of edreams until recently. We booked cheap tickets to Bangkok from Barcelona, and had payment confirmed from my credit card, only to hear from them that the airline insisted that the actual fare we paid did not exist and that there must have been a technical error if it had appeared on the results page during the booking. We tried to book another flight with edreams but there was nothing ...
...3 months for me to get almost 1000 euros back, excluding the reservation fee. When I complained about the service to them I got a very impersonal reply giving reasons why the reservation fee was not refundable and as compensation, was offered 10 euros voucher for two people on the next trip with edreams!! I really recommend internet customers to be cautious with edreams - I even went in person to the office and called by them phone - only to be ...

traveller_bcn 20.09.2006 · Read full review
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Review of edreams.com