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Home > Internet > Travel & Weather > .com Travel & Weather > edreams.com

User Reviews

for edreams.com

Rating Summary based on 51 reviews

  • 5 Stars
    		5
  • 4 Stars
    		4
  • 3 Stars
    		0
  • 2 Stars
    		3
  • 1 Star
    		39

Detailed rating

  • Ability to Customise
  • Content Update
  • Customer Services Support
  • How fast is this website?
  • Layout & Design
  		• 2.0
  		• 3.1
  		• 1.8
  		• 3.0
  		• 3.0

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Previous page Next page Page 1 of 6 | 1 to 10 out of 51 Review(s)
  • 11 of 11 Ciao users found the following review helpful
    Picture of notsaying

    notsaying

    1 Star E-Nightmare 15/04/2008
    User doesn't recommend the product

    Advantages Advantages Affordable

    Disadvantages Disadvantages Poor customer service, shady pricing tactics

    E-dreams is more like e-nightmare. Lesson Learned: I would only use this site to set price benchmarks and deal/negotiate directly with air carrier or hotelier or go to a different agent. Pros: May offer some of the most affordable prices on-line Cons: Worst customer service I have ever had, shady pricing tactics Summary: Use at your own risk Experience: 1) While traveling in Europe, tried to book last-minute air and hotel on-line. Noticed that if I remained in the language of host server, (i.e. in Germany, kept in German) I got one price, however, if I clicked on the same page for an English ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of GeTraveller

    GeTraveller

    1 Star Bad First Impression 04/01/2012

    Advantages Advantages Multiple search engines, Ability to compare prices from many hotels, airlines etc..

    Disadvantages Disadvantages Does not work

    I saw eDreams banner on my way back to Airport (I don't even remember which city it was). So taking in consideration that I travel a lot some discounts and cheap offers would be great for my budget. So I've decided to use it for my future trips. Sadly I was not so pleased after two recent failed attempts to book a hotel on eDreams (Today). It was even more disappointing that my credit card was charged twice. Thank God the money was only blocked temporarily, but it is a BIG discomfort. I have to wait about 10 days to get it unblocked to use my credit card again. I have immediately emailed ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of bandoo

    bandoo

    5 Stars Personal Response What A Change 18/12/2000
    User recommends the product

    Advantages Advantages Your Own Personal Rep.

    Disadvantages Disadvantages None

    I discovered the website edreams via a link from Lycos. Originally I just played their passport competition but then decided to actually investigate the site. The most noticeable thing about this site is that there are onsite reporters. So, if for instance you want to go to Mexico you can e-mail the Mexican rep. and get all the info. you require. I wanted some information on which were the best hotels for a family of five in Florida and within 48 hours I had a personal e-mail back from a rep. that actually lives in Florida. She advised me the best places to go and those to avoid ! She also ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of AliDandrea

    AliDandrea

    5 Stars EDREAMS for the real truth 05/03/2001
    User recommends the product

    Advantages Advantages Easy site to use and cost-free

    Disadvantages Disadvantages some opinions may not be very good

    WWW.EDreams.com is a very busy web. It not only allows you book holidays, hotels and car hire etc.. BUT it give you very good personal opinions on where you are going. I was recently going to Rimini, Italy and although I had been before many years ago I couldn't remember what area was best. Basically this is how Edreams work firstly click on Guides then on the country..up pops a list of people you can email about where you are going..I choose Max because he lives in Rimini and speaks english. I asked him about the Hotel I was planning on booking and back came the reply within 24 hours...(The ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of mrblimp1

    mrblimp1

    2 Stars Beware!!! Nightmare Customer Services 29/07/2008
    User doesn't recommend the product

    Advantages Advantages Cheap

    Disadvantages Disadvantages Customer Service is terrible/flight booking issue

    We used to use them all of the time to book flights to Germany until we booked one for out friend to fly to the UK. When she came to return home there was no return flight booked, just a one way ticket into the UK, even though the booking confirmation from edreams stated a return flight. She had to spend 290 euros for a flight to Germany (the original return flight was 50 euros). After contacting edreams about this in April they said it would follow their standard complaints procedure and should take 30 days. After 45 days we emailed them asking for an outcome and they replied with 'it is ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of jpanders

    jpanders

    1 Star eDreams is truely an eNightmare! 31/03/2009
    User doesn't recommend the product

    Advantages Advantages Sometimes able to find a cheap fare

    Disadvantages Disadvantages HORRIBLE customer service; DECEPTIVE pricing which varies among the language you select

    Upon booking a flight ticket on eDreams, I received a message confirming my reservation but also stating that there was a problem with my credit card. The message went on to say that either: (a) the payment would process and I would receive my flight ticket -or- (b) I would receive an email stating how to fix the problem with my credit card. Having noticed that eDreams is only open during normal business hours, I decided to call the company the evening before my flight to check the status of my ticket. The lady who answered was very short with me when she told me not to worry about anything ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of WorldPassport

    WorldPassport

    1 Star AVOID AT ANY PRICE 23/12/2009
    User doesn't recommend the product

    Advantages Advantages The only one that did not seem to have a problem with credit card from United States

    Disadvantages Disadvantages Rudest customer service plus price is not the best either

    I was desperate because I tried 2 online travel agencies and none of them could get me tickets from Athens to Santorini. So, I came across edreams. Rudest customer service I have ever had. One girl was half screaming at me over the phone and when I told her that, she said she was sorry at first but then she started arguing with me seconds later that she was not even yelling etc...... I just hung up on her. Another one, he told me to contact the airline myself. When I told him that I was calling from Los Angeles and that I had to call Athens, Greece, he then said "You do know that you are ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of Fredrik79

    Fredrik79

    1 Star Not recommended 13/04/2008
    User doesn't recommend the product

    Advantages Advantages As they never fulfilled any booking I made I can see no advantages

    Disadvantages Disadvantages Same as above

    I have been trying to use eDreams for booking flights to get home from a longer vacation in Mexico but they consistently failed to provide a solution that actually works in reality. Their online booking system offers solutions that eDreams later tells me are not possible. Either it's not possible to issue an e-ticket because the flight plan includes airlines that do not have a cooperation or it included an airline that they simply could not issue a ticket for. It strikes me as very strange that they would implement a system that offers impossible solutions. This is something that should be ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of leebert

    leebert

    1 Star Edreams.com 12/06/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Online piracy

    I booked a flight from Malaga Spain to Barcelona Spain with Edreams. I received a confirmation number and then went to the airline I was flying to verify I was actually on the flight. I wasn't allowed to use the confirmation given because I was not the person who booked the flight. Back to Edreams I went and was told all was in order and I asked how to confirm that, and didn't recieve an answer. I asked for seating assigment and was told they would take care of it and haven't heard back since, even with numerous emails to them. I called them direct and was told they couldn't book seats, the ... more
  • 7 of 9 Ciao users found the following review helpful
    1 Star Quick review of edreams.com by deric750 26/07/2007
    Edreams - total nightmare : Go away and prefer Expedia !!!! after a bug of their website my reservation from France to Costa Rica has been changed in France / California. After 4 days exchanging 15 mails with 7 persons, the ones at the claim department refused unsincerely to admit it has been a bug while i was giving the proof and modification costs me 2000 euro of extra to change the destination. Finally their proposed me to buy a flight from California to Costa Rica and add 12 hours on my trip of 16 hours!!!! JUST GO AWAY FROM THEM ... more
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