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Home > Internet > Online Shopping > .com Online Shopping > expansys.com

User Reviews

for expansys.com

Rating Summary based on 101 reviews

  • 5 Stars
    		38
  • 4 Stars
    		2
  • 3 Stars
    		0
  • 2 Stars
    		6
  • 1 Star
    		55

Detailed rating

  • Ability to customise
  • Customer service support
  • Layout & Design
  • Navigation
  • Prices
  		• 1.9
  		• 1.8
  		• 2.8
  		• 2.9
  		• 3.2
Previous page Next page Page 1 of 11 | 1 to 10 out of 101 Review(s)
  • 6 of 6 Ciao users found the following review helpful
    Picture of FayeGalvin

    FayeGalvin

    1 Star Expansys customer service = calling me stupid in an email. Nice. 05/07/2011
    User doesn't recommend the product

    Advantages Advantages None. This is a terrible company who don't know the meaning of the words 'customer service'

    Disadvantages Disadvantages Everything. Don't go near them. Ever.

    On 28th June, I placed an order with expansys because a group of colleagues were going on a charity hike and I wanted them to capture their exploits on film for our website. Because we're a housing association, we can't afford to spend a massive amount on stuff like this. A colleague recommended a Flip 3rd Gen camera. I ordered one from Expansys.....and that's when my nightmare started. I wanted fast service and a well priced product.....what I got was an email calling me stupid, no item six days later, and the phone put down on me by staff in the office. Never Again. Never. Ever - not even if ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of iliketoshop1

    iliketoshop1

    1 Star Never had such a bad online shopping experience! 31/01/2011
    User doesn't recommend the product

    Advantages Advantages Really?

    Disadvantages Disadvantages I think you know...

    I have been occasionally shopping online for 7 years and I've never had such a bad online shopping experience! I ordered a product from Expansys on the 19th Jan and still haven't received it. It was a midweek order so I expected it to be delivered by earlier on the following week (as I needed it for the weekend following that week to carry out work). But it didn't come through. I tracked my order online and the status was 'waiting for stock to fulfil order' - which annoyed me as I made sure there was stock when I ordered. So I rang customer services and asked for an explanation (hoping the ... more
  • 10 of 15 Ciao users found the following review helpful
    Picture of diane1957

    diane1957

    2 Stars Cheap but not cheerful 22/03/2004
    User doesn't recommend the product

    Advantages Advantages Good Prices

    Disadvantages Disadvantages Poor service, Attitude

    I've just bought a PDA plus a lots of bits from these people. The prices are great but the experience hardly makes it worth it. The order was delayed because I needed to confirm my identity by fax. It's very laudable to try and prevent fraud but when I watched the fax transmit 3 times and they still claimed not to have received it, it's frustrating and they missed the shipment deadline. The biggest problem was their online tracking which gave wrong information and said the items had shipped (confirmed by email) bwhen they hadn't at all so I wasted over a day hanging around and calling them and ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of jasonrafferty

    jasonrafferty

    1 Star Made up lead times. 12/02/2008
    User doesn't recommend the product

    Advantages Advantages Had product no one else in UK had

    Disadvantages Disadvantages Couldn't deliver it.

    My experience of expansys has so far been pretty poor. I ordered a Roku Soundbridge which showed as 7 days for delivery. At this stage the item was IN STOCK at their US site. Working for an import company, I know that a standard UPS service to the UK takes 2 days. After 7 days I emailed them and was told the item would be another 5 days. I questioned this and was told they were waiting for stock. I pointed out that their US site was showing stock but they said they can not use the US stock. 5 days later I contacted them again and was told they were still waiting for stock. My order now shows 6 ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of geoffc77

    geoffc77

    1 Star Unprofessional, unhelpful and they couldn't care one bit 07/01/2011
    User doesn't recommend the product

    Advantages Advantages Clear website, easy ordering/payment process, excellent product descriptions

    Disadvantages Disadvantages Very poor communication. Customer Services let down by lack of internal communication

    I found myself in need of a new LCD monitor as my current monitor is showing signs of age and is likely to give up the ghost shortly. Having shopped around, taking into account both price and the various delivery options I choose to place my order with eXpansys on 26th December. At the time, they were offering free next day delivery but a clear note was shown on the web site stating that orders made would not be processed until 29th December, so I reasonably expected to take delivery on 30th December. I decided to call eXpansys on 30th December as the tracking information given on their ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of cotty74

    cotty74

    1 Star xpansys company review 08/01/2011
    User doesn't recommend the product

    Advantages Advantages NONE

    Disadvantages Disadvantages THE WORST COMPANY EVER ONLINE. AVOID LIKE THE PLAGUE,THEY WILL TAKE YOUR MONEY AND KEEP IT .

    hi there. i purchased a kitsound boomdock from them.I search many sites but the reason i chose xpanseys was because their website said they had 11 in stock and free next day delivery,great i thought as i needed this item quickly for a present. i pais through paypal and they sent me an email which had a link to my order status. Thats when i first got suspicious because the status said " we are awaiting stock to fulfill your order" mmmmmmmmmmmm i thought something is not right here as it said 11 in stock. I even went back onto the website,looked up the item and even clicked " show only items in ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of meadowend

    meadowend

    5 Stars iGo power tip A19 - Great customer service 14/02/2009
    User recommends the product

    Advantages Advantages Travel with only one power adapter for phones, pdas, gps, ipods etc

    Disadvantages Disadvantages none

    I already own an iGo Wallpower charger, with which I'm very happy. I wanted to collect the right power tips so that when we travel I need to carry only one charger rather than the motley collection of chargers, cords and adapters we normally need. Expansys were the only place in the UK I could find this particular tip for my wife's Palm M515. Having ordered it, my order sat for a few days with a future expected delivery date. So I contacted Expansys by email. Their immediate reply apologised for the delay and said they'd get one shipped from the US as a special order. Not only did they do this ... more
  • 3 of 3 Ciao users found the following review helpful
    1 Star Quick review of expansys.com by Graemehull 19/07/2007
    Don't buy from these people! I bought an HTC s710 top of the range mobile phone which arrived with a cracked screen. I contacted them on the day it arrived, and they said was HTCs responsibility, despite the fact that their website clearly states that they offer replacements and refunds within 21 days. I contacted HTC who said it was Expansys's responsibility. So I've paid £270 for broken phone from this bunch of cowboys, who's customer service was appalling DONT EVER BUY FROM THESE PEOPLE!!!!!!!
  • 5 of 5 Ciao users found the following review helpful
    Picture of ref1ux

    Level 1 ref1ux

    Member since 30/11/2012

    Reviews written: 1

    1 Star Expansys - Absolutely Appalling! 30/11/2012
    User doesn't recommend the product

    Advantages Advantages Website looks nice - that's all I can think of!

    Disadvantages Disadvantages They're a terrible company with non-existent customer service and serious management issues.

    Short version: Expansys provides terrible customer service. They refuse to respond to emails and don't return calls, leaving customers waiting indefinitely for refunds. Expansys is by far the worst online retailer I have ever used (and I have been buying stuff off the internet for 12 years). Long version: I ordered an HTC 8X from Expansys on Monday 5th November. Decided the day after getting it it wasn't for me and I couldn't afford to keep it. It then took me a week of trying to get them to arrange a return under DSR - they couldn't process my return over the phone ("you're just not on the ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of ndsmooth

    ndsmooth

    1 Star Don't Buy From This Firm 12/11/2008
    User doesn't recommend the product

    Advantages Advantages Initially they appear to be competitively priced

    Disadvantages Disadvantages Poor customer service, No free returns policy, Poor lead times

    I recently purchased a RTX DUALphone 3088 from Expansys. If asked to recommend this company to anyone my response would be: "STAY WELL CLEAR". The product I received was defective so I had to return it. It took them two weeks to confirm its receipt only after calling them 3 or 4 times because I never received any emails from them. Customer services were giving me conflicting accounts on progress of my replacement. The first customer service rep told me that they had received my return while another told me there was no record of it. They promised the customer services manager to give me a call ... more
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