Rating Summary

1-6 of 6 reviews Show most helpful reviews first Newest first


Community Level 2flurey


Great deals galore on European hotels

AdvantagesGreat selection of city hotels, good deals, simple layout, fast and efficient service from staff

DisadvantagesDidn't respond to a complaint about a hotel

"...some business. I soon discovered hoteldirect.co.uk and instantly noticed some great and competative deals on hotels. I had planned on taking out my partner (now wife) on a romantic holiday to Paris and snapped up one of the special offers for a charming little Parisian hotel. Unfortunately, the trip fell through and I had to cancel. The staff at Hoteldirect were very courteous and understanding when they handled the cancellation, unlike some other ..." Read review

Ciao members have rated this review on average: helpful

Community Level 2afraser



AdvantagesGreat rooms for cheaper prices

DisadvantagesSite does not look that professional

"I used hoteldirect.co.uk for the first time this Christmas when I booked a room in an Express by Holiday Inn hotel in Greenwich, London. After some shopping around, I found hoteldirect.co.uk to have the cheapest price for a hotel in that area of London. The price was £35 pppn compared to the Holiday Inn price of £55. Booking the room via hoteldirect.co.uk was very easy. Although the site does not very professional, navigating to find my choice ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1dianelesley


Hotels direct

AdvantagesMuch cheaper than booking hotels direct with the hotel


"I have used this company several times to book hotels mainly in London and they have always been very helpful and given us some really good advice on which hotel to pick depending on what we are doing in London. When on one visit we didnt receive a breakfast we had paid for they complained for us and sent us our money back straight away. We have always had excellent service from them and I would and have recommend them to anyone. Even if ..." Read review

Ciao members have rated this review on average: somewhat helpful

Not Bad

Advantagesgood deals online

Disadvantagesnon-professional look, display font color

"...booking -- thats something make hoteldirect.co.uk somewhat unique in the business. Thumbs up!! I have recently used hoteldirect.co.uk, this site is so non-professional looking as it appears on the web.. the display and the font color are also a bit hopeless.. Although there are cons, there are some pros too. I found good deals for holiday on hoteldirect.co.uk.. but was sorry that I had to pay a higher price comparing with other online hotel ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1Rudner


I need help - please tell me how to confirm this

AdvantagesVery Broad - lots of information

DisadvantagesI need to find an E-mail address and can't find one

"I have made a reservation on direct hotel co uk, and I cna't find a way to congfirm it. I cannot find a customer service number that can help me. Can you tell me what I need to do? Below is an e-mail I tried to send, but that is not the correct e-mail address: Good morning. On last Friday morning, Sept 26 2003, I requested a reservation at the Caledonian Hilton in Edinburgh Scotland. on Dec31 2003 for two adults and one child for two nights ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1Arlemon20



Advantagesthey lie to make you think you are getting a deal

Disadvantagesthey screw you over

"I just purchased a hotel and theatre trip, with TOP PRICE THEATRE TICKETS....they have allocated me with riduculous seats in a cheap area and my trip is over 4 months away. I am not happy, they will not refund my tickets,, so I am being forced to hand money over to a company to sit in a rubbish spot. The guy on the phone was extremely rude and unhelpful. SHOP ELSEWHERE! I SHALL PUT THIS REVIEW EVERYWHERE! I just purchased a hotel and theatre trip, ..." Read review

Ciao members have rated this review on average: not helpful

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