Advantages: A great offer had it actually materialised. Disadvantages: Poor communication, poor customer service, poor all round.
...fact along with an apology or an alternative offer. In our opinion what we did receive was a string of excuses (including the snow on Dec 22nd) for failing to process our order. We will not be using mobiles.co.uk again. Neither can we recommend their customer service. ...
Advantages: Cheap contracts Disadvantages: Poor customer service, unhelpful staff, lack of communication, no regulatory body
...husband missed the call and mobiles.co.uk refused to organise another one and said I would be out of the 14 days cancellation period. I then took the unwanted mobile in to Carphone Warehouse shop as advised and received an email confirming return was received however, I am now receiving monthly bills from Orange who state that as they have not been contacted by this company to cancel the contract it will continue. Not only is this causing a problem ... ...and am unable to receive a satisfactory reponse from any employee including supervisors who escalate you to another supervisor. I will attempt to contact Ofcom but apparently this company is not resigistered with them and therefore would appear they are not regulated by anybody! It really is a worry and if anybody can tell me who is the best person to contact I would be gateful as I am considering Watchdog. ...
shadylady29162 22.12.2009
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Ciao members have rated this review on average: helpful Review of mobiles.co.uk
Advantages: Quick at sending you the product I suppose Disadvantages: Inefficient, faceless, unhelpful, ill-educated, unprofessional, non customer-focussed
...chose a Samsung phone from mobiles.co.uk who offered 50% off the line rental and a pretty good phone. When the phone arrived I received a Wii Fit board as well as the phone and confirmation that my line rental was now 100%. I spent several days trying to get this returned as I got a different person every single time I wrote an email to them so nobody had a clue what was happening. I sent the board back at my own expense and inconvenience and was ... ...billing me 100% monthly and mobiles.co.uk have to date ignored probably close to 50 emails, 3 phone calls (each one involving a half hour wait to be connected, only to be told the supervisor is out of the office) and a lot of stress, tears and anxiety. I can't believe they sent me the wrong material and I am now being severely penalised because nobody has taken responsibility at their end. I have a paper trail of all my correspondence and am considering ...
Keepeau 26.11.2009
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Ciao members have rated this review on average: somewhat helpful Review of mobiles.co.uk
Advantages: very easy to sign up. very good deals on offer. Disadvantages: sign up at your peril. Almost impossible to speak to someone when you have an issue.
Signing up to mobiles.co.uk is really simple, and unfortunately that's the beauty of it. I signed up to the 50% cashback offer, which on paper looked like far and away the best deal currently available at the time. Firstly, on receiving your new phone package, on close inspection you will see that you gave helpfully been signed up for 1 month's free "technical help" and 1 month's free handset insurance. On closer inspection you will find that you ... ...received the unexpected response that mobiles.co.uk was a subsidiary of CW, and you would have to take up any problems with them. I then had to endure some clearly script faff along the lines of "If you bought an item from PC World, you wouldn't be able to return it to Curry's". Not the same at all, I say!! Anyhoo, having tried to contact mobiles.co.uk you are really only left the option to email them, as no-one has any intention of answering the ...
Advantages: Easy to use Disadvantages: Touch screen can be too sensitive at times.
I had a great experience buying my new phone, a Samsung Jet from Mobiles.co.uk. The tele sales team done a great job helping me through my phone choice after I was informed that phone and contract I chose was out of stock, they talked me through all options, phones and contracts available to meet my needs. They weren't at all pushy sales people, which I hate! I would recommend anyone to buy from them, either through the website or speaking to them, ...
donut-fife 25.11.2009
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Review of mobiles.co.uk
Advantages: Fast, Cheap, Best deal on the Web Disadvantages: small annoyance - you are automatically signed up for insurance and extra help service.
...The best deal was at mobiles.co.uk which gave me the Nokia 6700 for 20 GBP a month, with 400 mins and unlimited texts on a 18 month contract with Orange. PERFECT! However, this was similar to a lot of high-street deals. The real bonus was the “free gift” section from which I could chose either a free Sony Radio, £40 Cash back or 14 months half price (via cash-back). A simple sum revealed that 14 months half price saved me 140 GBP!!!!! This took my ... ...mobiles.co.uk to 12.22 GBP per month! I bought the deal on Saturday, and my phone arrived on Monday. I am very happy with it. CONS: You are Automatically signed up to ‘gadget help’ and ‘Phone insurance’ which will be taken from your bank account after the first month unless you cancel them. (or you want them!!!). It was only two phone calls to cancel the services, but you should remember to do make them in the first few days. ...
poolz50 25.11.2009
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Ciao members have rated this review on average: helpful Review of mobiles.co.uk
Advantages: Cheaper than buying through O2 and you get an unlocked phone plus you can get the silver model. Disadvantages: Battery can run down quick if using a few apps together.
Fantastic service from mobiles.co.uk, I would use again and recommend them. The Sony Satio arrived the next day and everything has run smoothly. Cheaper than buying through O2 and you get an unlocked phone plus you do not have to have the finger print covered black phone. I have not found any problems with the phone and I am very pleased with it, the camera is very very good and easy to use. Having always used Sony products I found everything easy ...
Advantages: Good range of phones with the best deals Disadvantages: auto inclusion of insurance and gadget support
My experience with mobiles.co.uk has been excellent, got a nokia express music 5530 with a free play station 3.The play station 3 was out of stock when ordered but come to my house with the phone within 4 working days. Also I got a free one month insurance and gadget support with my contract. One thing I would recommend to mobiles.co.uk is to confirm insurance certificate quicker than 14 days and tell you if that’s delayed by royal mail postal strike. ...
mcarussell18 12.11.2009
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Ciao members have rated this review on average: somewhat helpful Review of mobiles.co.uk
Advantages: Good range of phones with the best deals Disadvantages: auto inclusion of insurance and gadget thing
...my experience to date with Mobiles.co.uk has been excellent. Kept updated with order and good communication through the order process and after Also got cashback through Quidco. Wish you could select or otherwise the insurance and the gadget thingy at checkout other than that I would recommend mobiles co uk (let’s hope they stick to their side of the deal - the half price line rental). Oh nearly forgot to mention the Samsung Omnia 2 what a phone ...
Advantages: Great range of products, good value and comms throughout Disadvantages: Forced to sign up for extras, no welcome pack or info with phone
I ordered from mobiles.co.uk as they were one of the few places that had the mobile phone I was after so soon after it being released. The website is easy to understand and navigate and I could see straight away that they had a few fantastic deals on the phone I wanted. Not only were they good deals on a newly released phone, but they were generally good deals - less than I was currently paying for a similar tariff. Having not heard of the company ... ...quick scout around their website revealed that they were part of the Carphone Warehouse and had won numerous awards which filled me with confidence. I ordered the phone and it arrived the next day as stated. Now here's the only place I mark them down and the reason they don't get a 5 star review. I would have appreciated more information with the phone. There was no letter of welcome, no information pertaining to my order with them and no information ...
Advantages: Good price, free, quick delivery Disadvantages: Used my direct debit details to sign me up for "free trials" that I had to cancel
...ordered the iPhone 3GS from mobiles.co.uk because they offered the best cashback deal. The cashback was tracked efficiently, and delivery was the next day. Browsing their website was easy, and they had a good range of phones available. It is was easy to track the processing of my order and delivery schedule. Their website offered a comprehensive tutorial that showed how I could port my number across to my new network operator using the PAC code that ...
captain653 09.11.2009
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Ciao members have rated this review on average: somewhat helpful Review of mobiles.co.uk
Advantages: Good when they get it right Disadvantages: Still to be determined
...me.
When I contacted mobiles.co.uk about the duplicate order, by email of course, they duely sent me a returns number, but informed me that I had to send the package back to them, at my expense, and contact both the phone insurance and gadget support companys, on premium rate telephone numbers, to inform them that I was cancelling the phone contracts on a phone that I had not ordered.
Also, that the phone contract itself would not be cancelled ... ...and within the 14 day cancellation period supply with any contract.
Remembering that I live in Northern Ireland, and with the postal service in uncertain status, whats to say that the package would not be delayed in getting back to them?
I take it I would be liable for a phone contract that I did not order and do not want.
This is still ongoing at present and as yet I have not received my first, ordered, free gift. If I receive a second free gift ...
smicks73 07.11.2009
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Ciao members have rated this review on average: very helpful Review of mobiles.co.uk
Advantages: Good delivery, cheap. Disadvantages: Wary of better deals due to mixed reviews.
Due to my lack of a credit rating it took a while for the order to go through. I was persistent with my emails and the order sent through on a Saturday, arrived Monday. Very pleased with the quickness of delivery and the condition of the phone. Avoided the cash redemption and any offer with prolonged contact with customer services due to previous reviews, however my experience with them was an better than average one. Very cheap as well with a wide ...
mustybooks 07.11.2009
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Ciao members have rated this review on average: somewhat helpful Review of mobiles.co.uk
Advantages: better deals than the shops Disadvantages: none
Excellent service from Mobiles.co.uk. I was a bit wary about using an online service to order a phone in case there were any problems, but as they are part of carphone warehouse I decided to give it a go.
Mobiles.co.uk's deal for mine and my daughters new Nokia 5800 phones was the best I could find on either on the web or in the shops by at least £5 per month which adds up over two years. I ordered two phones which arrived exactly when they said ...
...i bought my phone from mobiles.co.uk but i wish there would be an easier way of contacting customer services. Customer service is generally by e mail and it takes four hours to answer. Have not claimed my cashback yet but it seems to be that mobiles.co.uk pay cashback quickly so i hope that works out for me. In the end of the day a good price is the most important requirment. ...
i.invest 06.11.2009
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Ciao members have rated this review on average: somewhat helpful Review of mobiles.co.uk
3 brings together video calling, video clips, location based services and amazing content to browse and download. 3 has great offers and a huge range of the 3G handsets. Visit the 3 Shop to find more info. on offers
