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1-15 of 216 reviews Show most helpful reviews first Newest first


Excellent prices, excellent service

AdvantagesExcellent range, excellent deals, network unlocked phones, super-quick delivery.

Disadvantages0871 phone number, slightly clunky website

"I have now bought 4 different contract mobiles from this site over the last few years and each time the service has been excellent. They are a part of the Carphone Warehouse, so it's part of a big and reputable company which offers some peace of mind. Each time, they have promised next day delivery and that is what I got. The times I've ordered a mobile with a free gift (one Xbox 360 back in 2008 and a Nintendo 3DS this past week, the gift was ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 1lovetta604


Mobiles.co.uk EXCELLENT!!!


DisadvantagesNothing as yet

"After reading reviews for this site it seems that not many people who have had a good experience have written anything so here it goes!!! I ordered my band new shiny pink samsung g600 on Thurdsay 31st July at 3:00pm. The package includes a JCV Tv, 1200minutes and 600 txts for £45.00 a month. I know this may seem alot to some but its much better considering what I get through at the minute. So after looking around the site after I had placed ..." Read review

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Community Level 1Caren123


Mobiles.co.uk - customer service - no problem

AdvantagesQuick, easy to contact, friendly, free gift


"Mobiles.co.uk - love it. ordered my new phone with free wii. bit apprehensive due to the poor reviews - but thought it was worth a try based on the free gifts being delivered WITH the phone. Phone ordered Friday - Sony K810i. £35 p/m, 600 mins and 500 texts. The order went through, but I didn't receive my phone or gift on the saturday as expected. I checked my email, and they had informed me there was a problem with my order - and I needed to ..." Read review

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Community Level 1andysmeth


mobiles.co.uk - no support or customer service

AdvantagesGet a mobiles phone next day with a free gift

Disadvantagesup to hour wait to get through to their support, then 25 mins in queue

"...to take a contract through mobiles.co.uk due to the great offers with orange and the amazing free gifts. The phone I ordered came as stated, the next day. After 3 days there was a fault with the phone. I called their returns line only to keep getting cut off due to their not being any lines available. When I finally got through after 40 minutes, it took 23 minutes of hold time in their queue. I was told there was only one gentleman on the returns ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 1Minxie100


Do NOT use!


DisadvantagesWhere do I start? Bad, bad, bad customer services, Mis-selling tarriffs, Long hold times......

"...however, when bought up with mobiles.co.uk they say it's usually £30 and reduced to £25, (which is NOT what O2 confirmed to me a number of times)! Thinking about small claims court as they just refuse to sort it out! My emails go unanswered. Apparently there is a 4 working day turn around for the supervisor (Zoe Hirst) but as yet I've been waiting 2 weeks!!! Every email you send goes back into the queue, even if its already an open case. So ..." Read review

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AdvantagesGood when they get it right

DisadvantagesStill to be determined

"...is annoying me. When I contacted mobiles.co.uk about the duplicate order, by email of course, they duely sent me a returns number, but informed me that I had to send the package back to them, at my expense, and contact both the phone insurance and gadget support companys, on premium rate telephone numbers, to inform them that I was cancelling the phone contracts on a phone that I had not ordered. Also, that the phone contract itself would not ..." Read review

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Community Level 1mattgalley



AdvantagesAbsolutly None!!!

DisadvantagesToo Many.

"First of all i would like to point out that i have signed up to ciao for the sole purpose of sharing my unbelievably BAD experience with this absolutly joke of a company. After ordering my phone on the 19th March I waited patiently to hear back from them, while continuously checking my order status that was stuck on "pending" i decided that i would contact Vodafone (The company i wanted the contract to be on) who advised me that the credit check had ..." Read review

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Community Level 1Llamsykins


Fairly decent actually! But maybe I've been lucky...

AdvantagesGreat choice of phones, Excellent deals on contracts, Free next working day delivery.

DisadvantagesSign you up to 2 services you don't ask for, Still worried about Customer Services in the future!

"...regards to these Clearance phones, Mobiles.co.uk does say, "It is possible that the box, manual or handset will not be in immaculate condition and may have some very minor marks or imperfections." So I held my breath as I took the handset out of the package... but happily it was brand new, without a scratch on it! The phone functions perfectly, so I'm assuming this was just an unwanted handset or excess stock. No problems there. It ..." Read review

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Community Level 1Sianws


Buying a Mobile Phone Contract with Mobiles.co.uk

AdvantagesQuick delivery

DisadvantagesInactive Sim to begin with

"I recently bought an O2 contract that came with a free LG Cookie mobile phone, free Wii and free Wii Fit. My boyfriend had already had great service when buying a mobile phone and receiving a free Playstation 3, and I'm glad that I found the process just as easy! I placed my order late on Sunday evening and was playing on the Wii on Tuesday - very quick service. And also free delivery! I had great customer service over e-mail, very quick responses ..." Read review

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Community Level 1L.Holley


Don't use this company



"Waited for 10 days for the phone after been promised next day service. It still hasn't been delivered. Have tried repeatedly over the last week and couldn't get through to any of the 2 telephone numbers. The money was taken from my bank account within 2 days of placing my order. I did managed this evening to get a reply from sales team only to be told the other department - customer services - was closed and that they coundn't do anything! - I ..." Read review

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Community Level 1crisping


None existent customer service - Avoid!

AdvantagesHard to think of any at the moment

DisadvantagesCustomer service does not exist

"...lengthy exchange of e-mail with mobiles.co.uk as trying to get through on the telephone is impossible. I have recently taken out an O2 contract through mobiles.co.uk and ported my number from Orange. I waited for the ported number to be ready before switching my new phone on, and decideed immediately that I didn't like it - I'm too much of a Luddite to get on with Touch Screen phones! I emailed the company to request exchanging my phone ..." Read review

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Community Level 1Lemmin83


AVOID at all costs, its not worth the hassle

AdvantagesFinally Got phone, Only 24months before I can cancel contract

DisadvantagesDire customer service. Slow delivery and response by customer service

"Well alarm bells should have rang following previous experience with carphone warehouse, however the number of awards apparently won by the company secured my order......... I REGRET THIS TERRIBLY! Firstly Guaranteed next day delivery, what a joke. Ordered on Wednesday evening didn't receive it until Monday! After reporting this to customer service told basically its City Links fault they didn't pick up when supposed to. Once phone arrived nothing ..." Read review

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Community Level 1medicuk


Cheapest place to get an iPhone in the UK ........

AdvantagesPrice, Customer Services

DisadvantagesInaccuarte stock levels recorded on their website

"...cashback site) I noticed that mobiles.co.uk were offering £60 cashback for every iPhone contract, which made it by the far the cheapest site to purchase from. I also had an offer code for a free bluetooth headset (that you can get off hotukdeals.com), so overall a great deal! The initial ordering process was very simple. My only issue was that the website said they were in stock, which was incorrect and I had to wait nearly 7 days for delivery. ..." Read review

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Community Level 1hoodoo_mc


cashback offer. If it sounds too good to be true, it usually is.

Advantagesvery easy to sign up. very good deals on offer.

Disadvantagessign up at your peril. Almost impossible to speak to someone when you have an issue.

"Signing up to mobiles.co.uk is really simple, and unfortunately that's the beauty of it. I signed up to the 50% cashback offer, which on paper looked like far and away the best deal currently available at the time. Firstly, on receiving your new phone package, on close inspection you will see that you gave helpfully been signed up for 1 month's free "technical help" and 1 month's free handset insurance. On closer inspection you will find that you ..." Read review

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Community Level 1pauldono


==Customer Service from Hell==

AdvantagesLook like a good deal from a distance

DisadvantagesExtremely poor customer services and almost impossible cash back process

"They deliberately make cash back claims difficult and even though I have evidence of them receiving claims in good time say they have not received them. Avoid at all costs. You are obliged to fill in a web form and attach a PDF of your bill - as it has to show the first three pages you have to:- scan, then combine as one document then convert to PDF. When you send the form on line you get an acknowledgement with NO REFERENCE CODE. You ..." Read review

Ciao members have rated this review on average: helpful

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