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Quick reviews (7)

1-15 of 62 reviews Show most helpful reviews first Newest first

 

Community Level 1yorkshiret...

yorkshireterrier

My opinion of Outdoormania

AdvantagesVery helpful representitives and professional service

DisadvantagesTelephone lines close at 4pm.

"Originally I was going to write this review to tell people how bad this company is, but after the way they handled the situation, I’ll rate them five star positive instead – I mean, I cannot be doing with gross incompetence but everyone is entitled to make a mistake, I suppose. The whole saga all started two weeks ago when I placed a sizeable order for quite a few Montane items (an order of just over £500). I placed the order at around 8.00pm on the ..." Read review
04.11.2009

Ciao members have rated this review on average: very helpful

UNTRUSTWORTHY & AMATEURISH OPERATION

AdvantagesMOMENTARY DELUSION THAT YOU MIGHT GET A BARGAIN

DisadvantagesUNTRUSTWORTHY OVER MANY YEARS, POSITIVE REVIEWS POSSIBLY FAKE

" July 2013 Where to start!. A failed attempt to buy a product and we are now £10 down on the deal after wasting 6 weeks and hours on the phone firstly: DO NOT BELIEVE POSITIVE 5 STAR REVIEWS on TRUST PILOT as THESE ARE PROBABLY FAKE. 1. Most of them are from the local area (ie could be just freinds & family) 2. Many are submitted immediately after a negative review to counter act the overall rating score. secondly: THEY HAVE VERY LIMITED STOCK ON ..." Read review
24.08.2013

Ciao members have rated this review on average: helpful

Avoid at all costs! Terrible group of companies.

AdvantagesNone

DisadvantagesNo customer service, Rage, Anguish

"Avoid these jokers at all costs. Ordered some expensive walking boots on the Lets Hike website early in the morning. Boots were showing In Stock for Next day delivery, great I thought! How wrong I was. No dispatch notice and stock still Awaiting Allocation the next morning set the alarm bells ringing. Tried to phone Customer Service, or Dis-service as they should be known. 50 minutes on hold in a queue, listening to an irritating message and music. ..." Read review
27.03.2013

Ciao members have rated this review on average: helpful

Community Level 1TimmyRaa

TimmyRaa

Slow service, non-existent communications. Avoid.

AdvantagesPretty cheap, but on par with others if you shop around

DisadvantagesNo response on phones or emails, glacial-speed service

"Avoid this company at all costs - even if they appear cheap. - They take weeks to send the order (nearly 3 weeks in my case, and even then only part of the order), despite claiming that all the items were in-stock and they send stuff the same day if ordering before 2pm. - They also *never* answer the phone number provided - not once did I get through, in around 40 attempts over several days. - Finally, they never respond to emails, and I ..." Read review
15.09.2008

Ciao members have rated this review on average: helpful

Community Level 1Jambag

Quick review of outdoormania.co.uk

"Rubbish! The delivery took three weeks and the wrong sized fleece arrived. On the telephone they agreed to replace it with another but only after they had received the wrong one back. I sent it first class that day since they promised to pay for that - (they never did). Then, two weeks later, they sent another wrongly sized one. Again I had to return it at my expense and they would reimburse (Oh no they didn't). They did eventually refund the money paid for the goods but not for ANY of the postage charges. I notice some decent reviews - they MUST be from the company. Avoid these rip off merchants. Try amazon instead.
09.01.2009

Ciao members have rated this review on average: helpful

Community Level 1Didi_nl

Quick review of outdoormania.co.uk

"I wish I'd seen the other reviews on here before I ordered with Outdoormania! I too put in a big order (over £300) of skiing items. About 10% of items that were listed as 'in stock' on their website were not delivered with their first delivery and were noted as 'to follow', but arrived long after my skiing holiday. I promptly sent them back (March 2008) and I am still waiting for a refund for the items. They send emails in reply to my complaints that they owe me money but to date I have not received a single £ back for the items, delivered late, that I returned so neatly!!! GRRRR.
07.07.2008

Ciao members have rated this review on average: helpful

Community Level 1Sinead1305

Sinead1305

Complete Con Artists!

AdvantagesNONE!

DisadvantagesTake your money and never refund it when you return items

"PLEASE AVOID AT ALL COSTS!!!! I ordered almost £200 worth of skiing wear on the 26th January 2009 expecting the items to arrive within a few days, after all they do promise next day delivery on their website. By the time of my skiing holiday on the 1st Feb the items had not arrived, I thought it was probably a bit of wishful on my part so I bought skiing items elsewhere and thought nothing of the outstanding order with Outdoor Mania. I just ..." Read review
10.02.2009

Ciao members have rated this review on average: helpful

Community Level 1BracknellBoy

Quick review of outdoormania.co.uk

"!!!AVOID!!!!! The worst web experience I have ever had, and I have been on the web for a very long time........... If you can find a supplier in New Zealand who will ship overland via tuk tuk, my advice is to go with them! Outdoormania.co.uk just don't deliver, they will tell you whatever they think you want to hear just to get the order. AND - They never answer the phone.. "Hello, this is outdoor mania, all of our agents are currently duping other customers into making an order, please call back later" Whatever happened to, "you are in a queue????" !!!!!AVOID!!!!!!!!
15.01.2009

Ciao members have rated this review on average: helpful

Community Level 1Penny101

Quick review of outdoormania.co.uk

"AVOID AT ALL COSTS! I received my order of Craghopper trousers but had to return them for exchange as they didn't fit. I returned them the same day and they were received by outdoormania the next day. I am still waiting for the replacement pair. No reply to emails and can't get through on the telephone. I wish I had kept the pair that didn't fit and sold them on ebay! AVOID, AVOID, AVOID.....
19.01.2009

Ciao members have rated this review on average: helpful

Community Level 1yboo

Quick review of outdoormania.co.uk

"This is a company that will excercise your patience to the extreme. In their favour I have to say they were polite on the phone...however, the 3 successful phonecalls I made, were out of a total of 184. 3 weeks later having ordered an item advertised as in stock, I managed to cancel the order because it was not available yet. So 184 phonecalls made. Auto e-mail response only. Fax number not responding Unable after 3 weeks to deliver my order...and still promising... I would not deal with this company again even if my life depended on it!!!! Do yourself a favour go somewhere else..
21.05.2008

Ciao members have rated this review on average: helpful

Community Level 1yboo

Quick review of outdoormania.co.uk

"This is a company that will excercise your patience to the extreme. In their favour I have to say they were polite on the phone...however, the 3 successful phonecalls I made, were out of a total of 184. 3 weeks later having ordered an item advertised as in stock, I managed to cancel the order because it was not available yet. So 184 phonecalls made. Auto e-mail response only. Fax number not responding Unable after 3 weeks to deliver my order...and still promising... I would not deal with this company again even if my life depended on it!!!! Do yourself a favour go somewhere else..
21.05.2008

Ciao members have rated this review on average: helpful

Community Level 1mac1000

Quick review of outdoormania.co.uk

"out door mania avoid impossible to contact by phone, emails dont get replyed, site says goods are in stock when there not and they say they'll deliver next day recorded delivery i dont thik so. dont believe a word of it avoid this site
31.10.2008

Ciao members have rated this review on average: helpful

Community Level 1pooletj

pooletj

Customer Service for Refund is 0 out of 10

AdvantagesQuick delivery to me

DisadvantagesTerrible customer service and processing of refunds

"I ordered some Craghopper ladies Kiwi trousers and had to return them for bad fitting. I returned the trousers the next day by Royal Mail and they have been signed for by Outdoormania. I have been waiting 2 weeks for a refund and none has come through to date. I have sent 2 emails asking when the refund will be processed and NO RESPONSE to either emails. I resorted to phoning the 0870 number and waited 57 minutes and still didn't get to ..." Read review
18.01.2010

Ciao members have rated this review on average: helpful

Community Level 1chrisccoul...

chrisccoulson

Long delivery and appalling communications

AdvantagesPrice

DisadvantagesLong delivery time (despite website claiming next day), impossible to contact

"I ordered some Craghopper trousers from them. Their website said they were in stock and on next day delivery. One week went by - no trousers arrived, so I started phoning them using the telephone number on their website. All I got was a message saying they were busy. I tried phoning several times per day and I never got through. I tried e-mailing them and got no reply. In the end, it took 3 weeks for the trousers to arrive. They never attempted ..." Read review
19.05.2008

Ciao members have rated this review on average: helpful

Community Level 1EricNewton...

EricNewtonian

Outdoormania are simply the best

AdvantagesPrice and Service

DisadvantagesDon't like their music on hold

"First of all NO I DON'T WORK FOR OUTDOORMANIA. Second I am in fact extremely satisfied with their service. I have used them since 2006 and never once had a single problem. In my experience Outdoormania's service is exemplary. I have never had a problem getting through - I don't see how you can seeing as their service is automated and although sometimes I have had to wait for up to five minutes with on-hold music, when i do get through, I have found ..." Read review
07.10.2009

Ciao members have rated this review on average: helpful



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