Rating Summary

Show only

Quick reviews (5)

1-15 of 20 reviews Show most helpful reviews first Newest first

 

Community Level 1tiredofwai...

tiredofwaiting

Simply awful!

AdvantagesSimple ordering process - prices look reasonable.

DisadvantagesAbsolutely shocking customer Service, delivery schedules and communication. Rude and arrogant!

"I found this company, purporting to be UK-based, on the net and following initial positive conversations a dealings with the 'art department' it all went horribly wrong! The customer contact (same woman each time) was extremely uncooperative and rude each time that I spoke to her but it was a reasonable price so I continued with the process. When I tried to get an actual delivery date from them the lead-time kept extending and despite the fact that ..." Read review
20.01.2010

Ciao members have rated this review on average: helpful

Community Level 1Hero1975

Hero1975

Saxoprint.co.uk - Business cards almost for free!

AdvantagesGreat business cards, excellent quality and pretty easy!

DisadvantagesI couldn't find one!

"Hello, today I like to tell you about my experience with saxoprint.co.uk. If you are searching a possibility to create your own business cards quick and easy for less money than read this! But at first, here is the story how everything began. One year ago I started my own business and since this time I always thought of printing my own business cards. I had a lot of things to organize so anyhow I never printed some. Now as the business is growing ..." Read review
21.08.2008

Ciao members have rated this review on average: helpful

Community Level 1Bromma10

Bromma10

Truly awful

AdvantagesNone.

DisadvantagesRude and utterly inept customer service; painfully slow delivery process.

"Oh how I'd read the review on here before ordering my flyers from Saxoprint. I went with Saxoprint because they offered the cheapest prices on the net. Unfortunately, this is for a reason. The printing took so long that I rang several times (to Germany) to chase them up. Each time their customer service woman was incredibly rude and unhelpful. They claimed the delay was down to the fact that I had not paid in advance. I had. They demanded I sent ..." Read review
02.09.2010

Ciao members have rated this review on average: helpful

Community Level 1Sunburnt1985

Quick review of saxoprint.co.uk

"Used them for posters and the delivered itme did not match the art work Their customer service is appalling and rude. Printing is done in Germany and you are unable to speak to UK staff when problems occur. There emails are curt and when a complaint is closed they do not communicate with the company that raisees the complaint. If you are choosing on price there are many printers far more reliable and professional that Saxoprint for the same price. The feedback page only prints positive testimonials and to use their words "only print positive views", therefore anyone reading it is mislead due to the fact thats negatives are removed
13.11.2008

Ciao members have rated this review on average: helpful

Community Level 1Nadiawood

Quick review of saxoprint.co.uk

"Never use this company!!!! I was considering an order with them but did not confirm the payment as I cahnged my mind. I hit cancel and as far as i was concerned the order was cancelled fine as I recieved no payment confrimation, order confrimation etc. To my horror 4 days later I recieved an invoice and a dispatch note! I attempetd to speak to their customer service team to resolve the issue but they were rude, unprofessional and extremely disinterested. Never use this company!!!
15.07.2008

Ciao members have rated this review on average: helpful

Community Level 1johnormskirk

Quick review of saxoprint.co.uk

"I was given conflicting information regarding the success or otherwise of upload attempts by the self-styled "team" at Saxoprint. I cancelled because I had no confidence in the company. Though I have been provided with no services and no goods - just hassle -, the firm is now threatening to contact a debt collecting business to recover a cancellation charge of less than £30. In the meantime, I had my printing done by Vistaprint and experienced no problems. I would recommend people to be very wary of this company.
29.07.2008

Ciao members have rated this review on average: helpful

Community Level 1mmddpp

Quick review of saxoprint.co.uk

"I had a really good experience with saxoprint. The quality of the printing is very good (the colours are much better than the same image printed as a photograph). But what impressed me was that, after submitting my image, without paying for artwork check, I got an email from them in which they told me that the dimensions of my image were not right. I have made the necessary changes and uploaded the correctly sized image, with no extra charge. The product arrived in a few days. I am conscious that canceling an order would be a nightmare. But, otherwise, I found their service excellent.
06.10.2008

Ciao members have rated this review on average: helpful

Community Level 1pauly5

pauly5

BEWARE SAXOPRINT!!!!

AdvantagesNone

DisadvantagesEverything

"BEWARE!!!! I would never use or recommend this company, I placed an order fro 350 brouchers for a charity event i have organised with all proceeds going to the make a wish childrens charity, They recieved my artwork in PDF format as requested only to receive an email 2 days later that they couldn't do as the borders and colours weren't in the correct format! On saying there was no time for us to re-do the artwork we cancelled the order and we're ..." Read review
27.06.2008

Ciao members have rated this review on average: helpful

Community Level 1ElenaHope

ElenaHope

found an excellent print shop on saxoprint.co.uk

Advantageseasy ordering process, flexible artwork as you wish it

DisadvantagesI couldn't find one

"...several "free" offers of which Saxoprint.co.uk simply was the best. The hard facts: -printing free of charge -shipping 6,50 only -quantity 300 cards -easy ordering process -flexible artwork as you wish it That convinced me. I chose my layout and the business cards were printed just as I wanted them. I designed the front, the back shows the Saxoprint label, but very unobtrusive. The whole designing and ordering process was refreshingly ..." Read review
04.11.2008

Ciao members have rated this review on average: helpful

Community Level 1BabyDoc23

Quick review of saxoprint.co.uk

"Great prices and great quality - saxoprint.co.uk has a wide range of products (flyers, posters, brochures, business cards etc). I ordered posters and paid by paypal right after my order. Got 1,000 A1 posters for less than GBP 300... record breaking! A few days later I received my posters and the quality was great - PERFECT
20.08.2008

Ciao members have rated this review on average: helpful

Community Level 1paulfoel

paulfoel

AVOID SAXOPRINT AT ALL COSTS !!!!!

AdvantagesNone

DisadvantagesThey're customer service is appaling.

"Ordered business cards from them and they made a right mess of them. Colours off, edges not cut properly, incorrectly packed. Filled out a complaint form and they totally ignored that at first. Had to chase them multiple times to get any sort of response out of them. Then they blamed me and made up some excuse when it was blatently obvious that the problem was theirs. Looked like it had been done by the YTS boy. In the end, didnt care whether ..." Read review
15.04.2010

Ciao members have rated this review on average: helpful

Community Level 1janedent

janedent

I was sent wrong sized leaflets and then gagged!

Advantagescheap but not the cheapest

DisadvantagesSent wrong goods but refused to refund or replace

"This has been a long draw-out, time-consuming saga involving many emails and phone calls. I had been a Saxoprint customer for a year with no problems. Then I put in a small order which came back nicely printed but the wrong size. I queried this and they said it was my fault. I wasn't entirely convinced, argued a bit, but then accepted their offer of a 10% refund of £4 because I didn't want to waste loads of time on this (my assistant had already ..." Read review
04.10.2010

Ciao members have rated this review on average: helpful

Community Level 1Ajay10054

Ajay10054

German company without German efficiency

AdvantagesCheap. Print quality and finishing generally acceptable.

DisadvantagesBut not cheerful! Invariably late with deliveries - promise deadlines that they do not keep.

"In my opinion, one of the cheaper outfits on the Internet. - Although a UK registered company trades here, the printing is all done 'in Germany' - although not with customary German efficiency. Service level has gone down in recent years and we can no longer rely on their delivery promises which are (nominally) 2 working days from completion of order. In practice that can easily mean 4 working days...Print times are also elastic from a (nominal) 5 ..." Read review
24.02.2012

Ciao members have rated this review on average: helpful

Community Level 1sunny.evelyn

sunny.evelyn

No Success without Advertisement

Advantagesvery good price, good service

Disadvantagesno disadvantages

"Hello. I am an artist, a musician. As all my colleagues know, no matter how well you perform, it will not show on your pay cheque without appropriate advertisement. But publicity is expensive. And print shops often do not accept orders if the run of copies does not exceed a defined minimum. For posters, Saxoprint accepts orders ranging from 1-10,000 copies. Of course, relative prices are much lower for a high run of copies, but it is good to let the ..." Read review
29.01.2008

Ciao members have rated this review on average: somewhat helpful

Community Level 1Beaker123344

Beaker123344

A truly rude, incompetent and awful company.

AdvantagesNone

DisadvantagesRude, unprofessional liars

"I recently ordered party invitations from SaxoPrint which failed to materialise, during the whole time of dealing with them they blatantly lied about what was happening. The goods never arrived and they even admitted they had no idea where the order was. It was sent via a couriere called DPD so I asked for the tracking number, SaxoPrint lied and said DPD did not offer a tracking service. I emailed them a link to the DPD tracking website...... To ..." Read review
30.10.2009

Ciao members have rated this review on average: somewhat helpful



Are you the manufacturer / provider of saxoprint.co.uk? Click here