themobs.com

i have had the same problem with 3 network.i was supposed to get cash back of £52.50 on the 9th month and the 12th month of my contract from a company called UK PHONES NETWORK hagley road birmingham.but suprise suprise! no cash back was honoured and now the shop dont exist! i phone 3 cutomer sevices and they said that its nothing to do with them and they dont promise any body anything its down the supplyer UK PHONES NETWORK to pay up. so i feel like ...

dixy72 28.10.2007 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of themobs.com

After reading many of the previous reviews on this company, I now feel a little foolish for falling for what appeared to be a good deal. A little too good, in hindsight. I signed up on the 3 network in March, sent off my first voucher (after the first 6 months) in September and at the end of October, I rang them. I must admit that I found it odd, when I rang, that they asked my mobile phone numer, waited and when they came back on the line answered ...
...hindsight, they were obviously getting alot of these calls and were simply using a screening process on the calls. I was told that the first voucher was valid for redemption for 4 weeks only, from the 1st September until the 30th. On the 1st October, my claim would be processed and could take up to 6 weeks. Thus, I gave them the 6 weeks and a little longer, given the Christmas post. Today, I've come to chase them, rang, rang and rang again to no ...

pinklisa 04.01.2007 · Read full review
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Review of themobs.com

Me too i got stung. Themobs offfered a 12 month line rental refund on a 3 phone contract i bought. Didn't pay a penny then mysteriously closed down operations. Even after they told me in November that it was being processed but just delayed. Companies house is showing them as in liquidation http://wck2.companieshouse.gov.uk/abca20e1254ea4b53b4380a5c732a507/practdetails?casenumb=1&casetype=VOL.%20LIQUIDATION%20CREDITORS Spoke to the creditors who ...
...say there is no chance of being paid the cashback, they added me to the list of creditors and will send me a report. ---- --- --- --- -- --- --- -- ------- -------- Not sure what else i can say to make this up to the necessary 120 words for a Ciao review but will mumble on till i hit the target ...

knightrider5188 18.12.2006 · Read full review
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Review of themobs.com

I bout a phone from themobs.com on June 2005 and in the packige said is 12 months free line rental via cash back in 6 and 12 months. After 6 months i send my original delivery note and my bill with coupon to themobs.com by recorded delivery on December so i call them and ask did you recive my claim, they confirm yes so i need to wait 28 working days to get my cash mack after 28 days i call themobs and ask what happing to my cash back the man said ...
...then the michine said sorry there is no one available to take your call so phone cut OFF. Now they close there wibe site and phone line so you can't contact them any more so there is no cash back for you. Themobs.com are F***** B**** THEY NEEK CUSTOMERS MONEY. ...

SYLHET0 08.12.2006 · Read full review
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Review of themobs.com

The phone is good, the service is good, but they do not honour their cash back scheme, with the result that I ended up paying the full £17.50/month, not the advertised tarrif of £2.99. I am already overdue two months for cash-back, and by looking on the web, I see this is a common thing. Their phone, needless to say, doesn't answer. However, I feel I have had £17.50 worth a month. But next time I will get an honest provider. Forty words short. ...

gitafanatic 05.12.2006 · Read full review
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Review of themobs.com

Got my mobile contract with this company, when I was setting up they asked me for the name of a sibling which I thought was odd but didn't think too much of it. The account has been set up with the wrong name (the name of my sibling), wrong date of birth, and wrong address. Result is I still pay the bills but I can't change any details on the account (like changing my 3 contract). Been trying to call the company on 0780 111 0157 but I sit "in the ...
...to "your call is important to us, please stay on the line and we will transfer you to the next possible agent" then eventually I get "There is no one available to answer your call" and the system hangs up on me. The website seems to have been shut down too. On the rare occasions dealing with the call centre agents in the past (when originally setting up the contract) I found them to be difficult to talk to because they have a very poor grasp of ...

shiv_379 04.12.2006 · Read full review
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Review of themobs.com

Having waited six weeks for my redemtion from the mobs I decided to get in touch with them,having originally sent all required info by recorded delivery to the mobs.No answer to the phones for over a week and when yesterday I found their website was down I began to get really concerned.I contacted trading standards who advised me to write to them by recorded delivery askin for payment to be made within 2 weeks. Today I contacted 3 to ask their advice ...
...in October(Why were customers of 3 not informed of this).I spoke to three people at the call centre which I assumed was in an Asian country as all persons I spoke to were of Asian origin and two of them didn't speak good English at all.I asked if 3 were prepared to let me go onto pay as you go but was told that the contract was for 12 months and I would have to honor that but could go onto contratc of £25 monthly(paying £ 35 now).Also told if I cancelled ...

patrickfinn 29.11.2006 · Read full review
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...reads... "Due to unforeseen circumstances themobs.com is unavailable at present." I have made a complaint to Trading Standards. I have also lodged a complaint to 3 network as the Mobile Solutions were acting on their behalf. I am still waiting for their response. I must say though that if 3 network are not forthcoming I would terminate my contract with them(cancel my direct debit) as I still have 6 months to go. I am not going to be dupped out ...
...concerned 3 network have to sort out the mess as they have allowed Mobile Solutions to act as agents on their behalf. If anyone has already taken a similar action(i.e. cancelled their contract with 3 network) please let me know what happened. In any case WATCH OUT FOR THE MOB'STERS...KEEP CLEAR, THEIR WEBSITE CURRENTLY DOES'NT EXIST BUT I BET THEY WOULD POP UP WITH ANOTHER NAME SOMETIME... ...

kookrah 29.11.2006 · Read full review
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After not getting my 6th monthly cashback, despite sending numerous e-mails, sending correspondace via recorded delivery, no positive outcome to receiving the cashback as promised at the time of sale and in the contract, have now contacted the Trading Standars Council to take up my case with The Mobs.Com. After reading other reviews, I am now at least feeling not so bad to know now that there are other victoms of the Mobs .com like me who are still ...
...sending the completed vouchers and the 6th bill via recorded delivery but nothing so far. There must be some lopholes in the system that the companies are still trading despite receiving numerous complaints about them. I just want justice to be done- I am not bothered who and how but I would like to have my money back. If anyone out there, who knows how to deal with this sort of companies, please do help and I think we all should unite and deal ...

shy23 23.11.2006 · Read full review
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i am haveing the same problems as others on here it has now been 5 months since i sent my voucher in and gues what i have recived othing you can not get through on the phone but if for some chansce you do you get attitude and told your money is beeing put in the bank on friday but it never turns up when i do get through i am going to let them know i will be taking it to the small claims court i have tried getting in touch with 3 and all you get from ...

mariesenior 22.11.2006 · Read full review
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Review of themobs.com

...Here is the lowdown on Themobs.com aka Direct Fone Warehouse aka Choose3.co.uk all owned or having Ross Taylor as a director. They promote 3 in particular who are desperate for customers, hence the very good deals on that network and also T mobile and Orange. They offer mobile phones at a massive discount ,via voucher redemption, on line rental ( in theory if you redeem all your vouchers you could get a phone and line rental for nothing). How do ...
...to their network (in effect TheMobs.com are just recruiting agents for the networks. Your contract is with the network and not Themobs.com) they then give some of that money back to you. In theory what should happen is that after 3 months or 6 months and then 9 or 12 months you submit preprinted vouchers from themobs together with your network bills for the period in question to The mobs.com to prove that your contract is still running with the ...

calcentersindia 15.10.2006 · Read full review
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I waited for 7 months for my cashback and they always said the cashback would be paid next Friday. It never did. I finally took them to court using https://www.hmcourts-service.gov.uk/countycourtformsonline/Home.go which costs only 30 pounds. they sent me a cheque within 7 days. Dont hesitate to use this as they will also have to pay the court fees. its very effective !!! I hope they learn their lesson that they have to pay. I really can also confirm ...

rp99999 06.09.2006 · Read full review
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First cashback was denied on a dubious technicality because the initial mobile bill was for £0.00 and therefore "not a bill". The only mistake in their otherwise seamlessly cavalier attitude to the customer was allowing subsequent cashback claims to be made if the first one was made in error. I bet they do not allow this anymore though. Second valid cashback claim only obtained after serving notice in small claims court. It was almost three months ...

aristeides 06.09.2006 · Read full review
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I was duped from the start with these guys. To cut a very long story short i got my phone but never activated it. In actual fact sold it on ebay for £30. By doing this and claiming back the vouchers (another story) i would end up with a '0' bank balance, effectively meaning i never spent any money. The vouchers: As has been mentioned by another CIAO user this is where the sting is. Make sure you do the following: 1. Get a couple of photo copies ...
...more copies that you would need to be on the safe side 2. Keep every bill you get from 3 Mobile or whoever 3. When you send the voucher and documents to make a claim send it special or recorded delivery. Its about £1 to do and worth it. 4. Remember, keep copies of everything you sent to them... ever!!!! They have taken nearly 4 months and still no payment so i am taking the hardline route with them. You will spend at least 25mins on hold to call ...

mrthra 01.09.2006 · Read full review
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Review of themobs.com

I took out a mobile phone on the 3 network which claimed to give you two lots of cash back at month 6 and 12 on the condition you returned the original delivery note and cash back voucher between the specified dates on the voucher. Additional paperwork enclosed encouraged you to "promote" the company and earn yourself an extra £20 per person who took out a phone with them. Stupidly I took out a second mobile phone for my daughter and recommended ...
...first cash back claim as instructed by recorded delivery. When no cashback was received, I sent a follow up letter enclosing copies of the first letter together with proof that the letter had been received by them. I had a call a few days after the second letter was received from a person who had obtained all my details (name, address, bank account details etc) from OUTSIDE themobs premises (basically themobs had binned them!). The person enlightened ...

kirsta4 22.08.2006 · Read full review
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Review of themobs.com