Rating Summary

Detailed rating

Wide range/choice of products?
Helpfulness of Staff
Delivery time
Repair/Replacement Service

1-5 of 5 reviews Show most helpful reviews first Newest first


Want a new rug? Then this site is worth a look

AdvantagesWide range, good value, speedy delivery, great service

DisadvantagesNone that I have found

"I was looking for some new rugs for my house after the builders had finished doing some remodelling work for me and I happened upon the Rug Seller web site in my search for something suitable. I was very impressed with the site and the wide range of rugs they had available. They sell everything from runners for the hall through to large rugs as a centrepiece for any room. They have traditional styles and the more modern geometric styles in a range ..." Read review

Ciao members have rated this review on average: very helpful

Community Level 1JoannaMcCo...


The Rugseller - Do not use this company!!!


DisadvantagesPoor customer service, very slow delivery, they don't respond to calls or emails

"My experience of this company was very different from the previous reviewer's. They provided a very poor service - delivery was exceptionally slow and they failed to respond to telephone calls or emails. When I complained they ignored my letter. I would never use this company again and urge others to avoid it at all costs. I ordered two inexpensive rugs which were advertised on the Rugseller website as in stock. After 28 days they still hadn't ..." Read review

Ciao members have rated this review on average: helpful

Community Level 1Hayley_Trow


The Rug Seller Review

AdvantagesEase of purchase, Value for Money, Home Delivery

DisadvantagesChoosing from such a huge choice, I was spoilt

"This website is fantastic. The choices are endless and affordable. I have spoken with the customer services team and they are helpfull and imformative. I was advised on the benefits of varying qualities and delivery of my Jeff Banks rug was within 3 working days. The quality was as expected and the colours are exact to the images online. I found it very usefull to have close ups that can be enlarged to see the detailing. After spending a lot of time ..." Read review

Ciao members have rated this review on average: helpful



Disadvantagesnon existing customer care, misleading

"I received my rug on Saturday morning and have to say that colors are nothing like the picture on their website. I did enquire before ordering about colors matching the exact product and I was reassured that is the case. Sales/Customer Service was not willing to help. Not only they dont want to take any reponsability for misleading, but they also claiming that picture do mach product, making you feel silly . Even after sending them my picture ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1KellyO71


Not too shabby service when ordering a rug

AdvantagesWide range of rugs to choose from, the web site is easy to navigate, service was helpful

Disadvantagesstock availability and delivery not clearly available online

"My husband and I recently placed an order with Rug Seller for a new cream rug. The web site was easy to navigate and the company appeared to have many rugs to choose from. Subsequently we placed an order. When I placed a call quering the date of delivery I was immediately speaking to a representative who could locate my order in their records. I was told that I would receive an email the following week as the order had yet to be received in the ..." Read review

Ciao members have rated this review on average: somewhat helpful

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