Rating Summary

11-25 of 91 reviews Show most helpful reviews first Newest first

 

Community Level 5paule23

paule23

Virgin CAN get things right

AdvantagesQuick, efficient, secure, everything Virgin Trains isn't!

DisadvantagesCan be slow at times

"Anyone who regularly travels by train will be used to all the delays (particularly if you travel by Virgin Trains!) and queues associated with rail travel, not just the travel itself, but the purchase of tickets and travel enquiries. Anything that can reduce the stresses involved is good in my books, and Thetrainline certainly does this. Thetrainline is owned by Virgin Trains, but unlike the trains themselves, this works very well. It is a portal ..." Read review
04.03.2001

Ciao members have rated this review on average: very helpful

Community Level 4Merv

Merv

Just the Ticket

AdvantagesEasy to access, prompt, reliable

DisadvantagesPity the trains aren't

"The trains may not run on time but ordering train tickets on the net is fast and efficient using www.thetrainline.com During the last twelve months my son has been using the train to travel significant distances from home to university. Not having used the railway network for some time, we soon discovered that the cost of the ticket could be a bit of a lottery. Travelling from Wolverhampton to Exeter, the cost of a return journey with a Young ..." Read review
04.11.2001

Ciao members have rated this review on average: very helpful

Community Level 5robertliu84

robertliu84

Choo Choo

AdvantagesGood search and advanced bookings

DisadvantagesSlow at times.

"...its place. The main aim of thetrainline.com is to supply users with times of trains that travel around the UK, hopefully taking you to your destination at the appropriate time, and then to hopefully make you purchase ticket(s) from them. My first purchase was very recently, as I need to go to Manchester, from Cambridge, to visit a University Open day at UMIST. To find out what trains are available, you enter the location from where you are travelling ..." Read review
22.06.2001

Ciao members have rated this review on average: very helpful

Community Level 6heideroosjes

heideroosjes

As simple as...

AdvantagesQuick and hassle free

DisadvantagesBeware of the attempt to charge insurance

"Thetrainline is a site I have used on many occasions. In fact, it is my preferred method of purchasing train tickets due to the simplicity of the operation and remoteness of my village, with the nearest town railway station unable to sell tickets. The option then remains to purchase tickets on the train when it arrives, which I am happy to do on shorter journeys but somehow having a long-distance ticket in your hand before you step onto the train ..." Read review
22.05.2005

Ciao members have rated this review on average: very helpful

Community Level 6Excelle

Excelle

Useful but sometimes unreliable

AdvantagesOrder from your home, cheaper

DisadvantagesSometimes some ordering problems

"...thing that annoys me about thetrainline.com is the limitation on the times you can book your tickets. Now maybe I'm a bit of a night owl, but I would like to be able to order my tickets late at night, but the system doesn't allow you to book between certain times (11:30pm and 4am as I recall). This can be rather irritating, but it may be something inherent in the rail booking system that they can't get around. Overall, despite it's shortcomings, ..." Read review
28.02.2001

Ciao members have rated this review on average: very helpful

Community Level 2richardleo...

richardleonard

CHEAPER TRAIN TICKETS - UPDATED

AdvantagesCheaper tickets and easier to buy

DisadvantagesOnly really any use if you book a week or so in advance

"...- so when I found thetrainline.com I thought it was a great idea - and, generally, it is. I first used the system over a year ago and haven't looked back since. I'll never buy another ticket at a station again if I can help it. The service puts you in control of where you're travelling from, and to - including any preferred routes (ie, via station ???) - departing or arriving at a specified time and the system returns a selection of available ..." Read review
27.08.2001

Ciao members have rated this review on average: very helpful

Community Level 5HappyBunny

HappyBunny

Going by train. Get a pound off.

AdvantagesRelatively easy and hassle free, £1 off travel

DisadvantagesSite can be slow, have to register

"...it). I have used thetrainline.com for nearly a year now and the following is how I find the site and service: THE SITE The first thing you need to do before you go anywhere, is to register which can be annoying if you’re just wanting to find out information in general about traintimes. The advantage to this however is that when you enter the site and book tickets on another occasion, your address will be stored. Once registered, you can ..." Read review
28.06.2001

Ciao members have rated this review on average: very helpful

Community Level 6weebagpuss

weebagpuss

Far better than the actual journey

AdvantagesCan try out different journey or ticket combinations, easy to navigate, tickets sent promptly, better than queuing!

Disadvantagessometimes can be a little slow if site is busy

"Unlike the train services have been of late, this site is actually reliable! Owned by Virgin, it enables you to book and to plan your journeys on line. Of course, you could do this on the phone – but on the phone chances are you would be put on hold for quite a while, be paying for the call however long it took, and could be speaking (as I inevitably did) to the person who had only joined the company that day. Furthermore, there have been many ..." Read review
20.04.2001

Ciao members have rated this review on average: very helpful

Community Level 5mornev

mornev

Ticket to Ride

AdvantagesI don't have to queue for a ticket

DisadvantagesTimetables take some getting used to

"...time to read the information thetrainline.com had taken the trouble to give me as a potential credit card buyer of tickets. I felt safe and confident enough to continue. I also read the Terms and Conditions. As usual my eyes glazed over about one third of the way through. It crossed my mind that I very rarely read Terms and Conditions on any financial transaction, so why was I bothering here? Giving personal details online perhaps? I registered ..." Read review
20.10.2001

Ciao members have rated this review on average: very helpful

Community Level 2mjhenderson

mjhenderson

Much improved site

Advantagesmuch better than queuing, can compare prices for journeys

Disadvantageslots of screens

"I’ve started using the thetrainline.com again for booking my train tickets after losing faith in the tickets that were available as I always seemed to be to buy cheaper tickets for the same journey at a station. Maybe it’s because the train companies are issuing more cheap tickets to get us back on the trains, or because less people are buying tickets, but this year I have been able to buy the cheap tickets via thetrainline.com. The ..." Read review
30.03.2001

Ciao members have rated this review on average: very helpful

Community Level 3Okocha

Okocha

Stop meddling with this site

AdvantagesSee text

Disadvantagessee text

"The Trainline.com - an excellent idea, and mostly, an excellent service which I use often but there are a few things which keep changing and which need to be sorted out...... IDEA A site where you can check availability on train routes throughout the country, check the prices on these routes and book your tickets on-line. You basically select the destination, select when you want to go, whether you want them to list the cheapest option or the ..." Read review
27.03.2001

Ciao members have rated this review on average: very helpful

Community Level 4JoMerrington

JoMerrington

The easiest way to buy train tickets

AdvantagesSee op

DisadvantagesSite slow during busy times

"I have found thetrainline.com a very useful resource. It’s a very quick and easy way to purchase train tickets. Before I discovered it I used to book my train tickets over the phone and spend a minimum of 10 minutes in a queue waiting for my call to be answered! Thetrainline.com puts an end to all of this. Before you start you need to register. This can be done quickly as all you have to supply are your name, e-mail address and give a password. ..." Read review
22.04.2001

Ciao members have rated this review on average: very helpful

Community Level 5kthdsn

kthdsn

The best way to get your tickets

AdvantagesQuick, easy and cheap

DisadvantagesNone

"...to Harrogate by train on thetrainline.com from Canada. He gave me the details of his train back to London so I could book a journey for myself. I have used this website once before to book a train to Newcastle so I was familiar with the procedure. On the home page you type in the stations you are travelling from and to, and the date you want to travel. You also state wether you want to book a return journey. The next screen asks ou to confirm ..." Read review
10.03.2004

Ciao members have rated this review on average: very helpful

Community Level 3CyrixDes

CyrixDes

Exemplary service

Advantages1-00 off, quick delivery of tickets, well laid out site, makes bookings easier, can be done from home

Disadvantagesnone whatsoever

"...to explain the brilliance of thetrainline.com service, I only used it the other day and already just 2 days on im incredibly impressed with it. Well firstly the booking process. Well it really was very simple. At the time of day the website was running very quickly although I have accessed the site in the evening when its been a bit slower. The main screen is well laid out and you simply click on the start station button and select your start station, ..." Read review
08.09.2000

Ciao members have rated this review on average: very helpful

Community Level 3roons_y

roons_y

They're getting away, very, very slowly

AdvantagesA reason to be online when a train comes

Disadvantagessee advantages

"...before I wrote it down) thetrainline.com is a site that offers some solace to the ever weary traveller. Before I continue I'd like to stress that thetrainline.com is far from perfect, however when you compare it to the option of the national rail enquiries hotline it certainly seems that way. The site informs you of the various times, tickets and routes available once you have selected where you would like to travel to and from leaving you ..." Read review
18.02.2001

Ciao members have rated this review on average: very helpful



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