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User Reviews

for thomascook.com

Rating Summary based on 6 reviews

  • 5 Stars
    0
  • 4 Stars
    2
  • 3 Stars
    2
  • 2 Stars
    1
  • 1 Star
    1

Detailed rating

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  • Content Update
  • Customer Services Support
  • How fast is this website?
  • Layout & Design
  • 2.8
  • 4.3
  • 3.0
  • 3.0
  • 3.5

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Previous page Next page Page 1 of 1 | 1 to 6 out of 6 Review(s)
  • 76 of 76 Ciao users found the following review helpful
    Picture of moose

    moose

    User recommends the product

    Advantages Advantages Cheaper than I thought, useful guides, good search facility

    Disadvantages Disadvantages Travel Guides not comprehensive enough, rip-off insurance deals

    I have been on the tiresome search for a summer holiday. I always go last minute and try to avoid highstreet travel agents and their commission like the plague (I'm sure that one year they WILL persuade me that a week in a 1 star hotel in Spain is a great idea but not quite yet!). I spend ages looking for that perfect deal....all the bargain bucket companies have been under close scrutiny over the last few weeks! I can probably run off a comprehensive list of last minute deals for July if anyone is interested! However...it is Thomascook.com that got my money this year and here’s why: ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of andypandy

    andypandy

    3 Stars Not great 16/10/2001
    User recommends the product

    Advantages Advantages sometimes good prices

    Disadvantages Disadvantages it's all abit too much trouble for them

    One day recently I tried in vain from 10am until 6pm to make a booking. I gave up and phoned them. Despite spelling my name carefully down the phone , they managed to spell it incorrectly on my ticket.It was a shame that they did not contact me prior to issuing the ticket so I could have checked all the details- after all, they asked me for 2 phone numbers, my fax number and my e-mail address. I was keen to travel with a ticket that had my name spelled the same way as it was on my passport in these days of (allegedly) increased airport security . Only after alot of persuasion did they agree to ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of sometimeslostinspace

    sometimeslostinspace

    2 Stars Not Good!! 06/01/2011
    User doesn't recommend the product

    Advantages Advantages Competative Prices, high street stores

    Disadvantages Disadvantages Bad after Service

    Awful service sill with unresolved issues after one year! I could right a novel and the absolute disgust I have with this company! Last year I booked a holiday for vegas and also booked and paid for a car. All went through fine with no problems. Went over to america with $1000 for spends. fantastic. On arrival at the airport we headed over to Alamo (the car company) to pick up our car only to be informed that I required a credit card to pay a deposit AND a young persons fee too! NONE of this which we were infiormed when booking NOR any literature! Because I had no credit card, numerous phones ... more
  • 42 of 51 Ciao users found the following review helpful
    1 Star Quick review of thomascook.com by Pastich 14/12/2007
    Having just returned from a wonderful cruise in the Caribbean, I feel that I must mention the terrible flights both to and return from the Caribbean by Thomas Cook, Im sure one would have had more comfort in a cattle truck, there was no leg or elbow room, this might have been acceptable on a short haul flight, but to travel 9+ hours on long haul is simply not on, I might add numerous people were complaining of the same problem, and some were even heard to say this would be there first and last cruise. Come on Thomas Cook if ... more
  • 1 of 3 Ciao users found the following review helpful
    Picture of paultervit

    paultervit

    User recommends the product

    Advantages Advantages Easy to use, handy.

    Disadvantages Disadvantages none.

    Before I went on holiday this year I decided to try ordering my Travelers Cheques online.To do this I headed to Thomas Cooks homepage www.thomascook.com which offered me my travellers cheques for free. These where delivered to me the next day making their service both quick and easy, beats going down the high street anyday. The site also has a handy cash converter so I could work out how much money (pesatas) I could order and how much it would cost. The maximum order is for £2000 which should cover most holidays. You can pay for the service using your credit card or debit card. I think this is ... more
  • 2 of 5 Ciao users found the following review helpful
    Picture of darvik

    darvik

    User recommends the product

    Advantages Advantages Online booking of flights and package hols, secure server, travel guide links.

    Disadvantages Disadvantages Slow to load, some glitches with navigation.

    Can't get to the High Street to book that flight or package holiday? Then go to thomascook.com and do it from the comfort of home! With great offers on flights to local or far flung destinations and specialist packages for 18-30s, sun, lakes and mountains and more, you'll find what you want, as well as access to advice on insurance, hotels and currency. For the business traveller, there is an easy business payment system and I've never had any hassles with the secure server. Although this is essentially a flight and package shop, there are links to online travel guides and "Suitcase", Thomas ... more
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