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Home > Internet > Online Shopping > .co.uk Online Shopping > twoleftfeet.co.uk
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User Reviews

for twoleftfeet.co.uk

Rating Summary based on 59 reviews

  • 5 Stars
    		0
  • 4 Stars
    		0
  • 3 Stars
    		0
  • 2 Stars
    		0
  • 1 Star
    		59

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  • 8 of 8 Ciao users found the following review helpful
    Picture of majorgripe

    Level 1 majorgripe

    Member since 24/02/2009

    Reviews written: 1

    1 Star Someone please shut these crooks down 24/02/2009
    User doesn't recommend the product

    Advantages Advantages I have nothing good that I can say about Two Left Feet

    Disadvantages Disadvantages Likely to delay your order, can't be contacted once they've taken your money

    We deeply regret ordering anything from this company and hope that they go out of business. My wife and I ordered a Stokke Xplory travel pack on 23rd November 2009. It came with a car seat in the pack, and we also ordered a bouncy chair and some mobiles. We ordered over the phone and were told that the order would be delivered wihtin two weeks. This, it turns out, was a bare-faced lie. Naturally, they took our money straight away. Over the Christmas period we sent them an email (they only deal with after-sales by email with a three-day turnaround) to find out where the order was. We had a ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of f1re_cr4cker

    Level 3 f1re_cr4cker

    Member since 21/04/2005

    Reviews written: 123

    1 Star TWO LEFT FEET 23/07/2007
    User recommends the product

    Advantages Advantages cheap

    Disadvantages Disadvantages hard to get refunded, rude staff

    We actually ordered our buggy instore with them and it did arrive when it said it would. HOWEVER when it arrived the front break bit was broken and it seemed due to a bit of a design fault. we took it back within the "7 day no quibble qurantee" offer which they promise and here is when it gets bad- they looked at the buggy agreed it was faulty and offered us an exchange whhich we declined as we felt as this buggy had a real design flaw. They then REFUSED to refund us until they had spoken to the manufacturer!??! my husband is a solicitor and is quite aware and so am i of how totally illegal ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of angry79

    Level 1 angry79

    Member since 02/03/2009

    Reviews written: 1

    1 Star TWOLEFTFEET 02/03/2009
    User doesn't recommend the product

    Advantages Advantages No advantages

    Disadvantages Disadvantages they get rich on our money

    I ordered a Silvercross travel system 26/11/08 had confirmation email saying that it would be delivered within 30 days. 30 days passed so i emailed tlf to find out what was happening and they say replied saying that i would have it within 14 days which i thought ok, but 14 days passed and one false alarm with having the baby so i decided to cancel the ordered on 05/01/09 which tlf accepted and said that i would have full refund within 30days due to distance selling regs 2000. Yet again 30 days passed no refund. I emailed them again and they replied apologising for the oversight on there behalf ... more
  • 21 of 21 Ciao users found the following review helpful
    Picture of Jblions

    Level 1 Jblions

    Member since 11/02/2009

    Reviews written: 1

    1 Star I got my money back! - Here's how 11/02/2009
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Raises stress levels beyond belief

    Success! As I stated in my review, I had read elsewhere that somebody got their money back by using money claim online (See web address below) Yesterday, I got a cheque though the post for the full amount including my fees that I had to pay to Money claim (£25.00). Total refund (£224.99) I filed the claim with Money Claim on the 26th Jan 09 and they then served the company with court action. Twoleftfeet then had 14 days to respond and state whether they have any claim to answer. After the 14 day period I checked the status of my claim online and was alarmed to see that twoleftfeet had disputed ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of haustin

    Level 1 haustin

    Member since 12/09/2002

    Reviews written: 2

    1 Star I'll stick to kiddicare in future... 27/01/2006
    User doesn't recommend the product

    Advantages Advantages Reasonable prices, website easy to navigate

    Disadvantages Disadvantages Ordered goods not delivered, no replys to emails

    The website is clear, simple and fast to navigate. Items are arranged by type (e.g. travel systems, car seats) and manufacturer which is great whether you are just browsing or looking for a specific item. They do have a wide range of all types of baby equipment and accessories advertised on their website and the prices are good, delivery is free to the UK. I have normally used kiddicare as their prices are similar and delivery is normally within a couple of days but although they did have the same product in stock they did not have the colour scheme that I wanted so I decided to order from ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of theresajb

    Level 1 theresajb

    Member since 20/07/2004

    Reviews written: 1

    1 Star I would not buy from Two Left Feet again 21/10/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages The worst aftersales service ever encountered

    I placed an order in store to the value of over £500 with Two Left Feet on August 23 2008, they immediately took the full payment - I am currently still awaiting delivery of the items ordered with a baby due to arrive any day. My partner and I have e-mailed the company 4 times to chase up our order, 3 of these have been ignored. There has also been no aftersales contact telephone number since we placed our order, apparently due to a location move of the aftersales team. The only people you can speak to are in the sales department who have no access to prior orders. This is an unacceptable ... more
  • 2 of 2 Ciao users found the following review helpful
    Picture of arrowang

    Level 1 arrowang

    Member since 18/09/2008

    Reviews written: 1

    1 Star TEO LEFT FEET - BE WARNED!!!! 18/09/2008
    User doesn't recommend the product

    Advantages Advantages PRICE

    Disadvantages Disadvantages CUSTOMER SERVICES & DELIVERY TIMESCALES

    I used Two Left Feet to order a Dutailer Gliding Chair and Footstool, I have now been waiting 11 weeks and still no chair. I was trying to order the chair beofre the babies arrive so I could relax etc at this rate I am not sure if I will ever see the chair! I have tried so many times to speak to their customer services department who are really unhelpful and not very empathic. They take over 409 minutes each time you try and get through to answer, their whole way of doing business is just unacceptable. Most people to have had kids or know other mums know not to use this company and word on the ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of mrtoffee

    mrtoffee

    1 Star TWO LEFT FEET 07/05/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Their site is not up to date

    My wife and I tried to by our little girl a buggy from them, on the site it was available for immediate dispatch yet after two week of chasing we were told that the buggy was no longer being made and they were unable to supply it. All this time the buggy was showing in stock on the website and still does! We were told they would supply a different colour and when we didn't want power puff blue as it was for a girl they were really difficult about cancelling the order. Please bare in mind that the reason we wanted our money back was because they could not forfill the order. We eventually got ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of Hazeljp

    Level 1 Hazeljp

    Member since 12/09/2008

    Reviews written: 1

    1 Star Two left feet 12/09/2008
    User doesn't recommend the product

    Advantages Advantages NON

    Disadvantages Disadvantages Terrible service

    Ordered goods totalling £435 in March after three months of excuses, including "waiting for a container to be filled and shipped over" still no goods! I had to cancel and waited 30days but no refund! I wrote an email to accounts@twoleftfeet and sent a letter recoded delivery to board of directors giving them notice that I was going to make a claim through Her Majesty's court Service! Would you beleive a cheque arrived two days later and it DID clear!!! This seems to be the only way to get your refund as they do not refund straight to your account so don't waiste time checking every day to see ... more
  • 25 of 26 Ciao users found the following review helpful
    1 Star Quick review of twoleftfeet.co.uk by Level 1 Brooker15 26/01/2009
    Ordered goods on the mid December and the money credited my card immediately, it is now 6 weeks later and I am still waiting for the goods to arrive. You can ONLY email regarding goods you have purchased and paid for and an automated response is sent back to you which does not answer your questions (however, if you wish to spend more money you can speak to a representative on the phone!). I wish I had read the reviews from Caio before I used the company as we all seem to have the same experiences. Will never use again and ... more
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