vrbo.com

No sooner has Christmas come and gone than it will be time to start thinking of the summer vacation. I have never been a one for the organised party or the package tour. I have always preferred to look after my own destiny and make all the arrangements myself. To this end I now book the family’s flights over the internet and wherever possible use e-tickets. I have loyalty cards with several airlines and a couple of hotel chains. Our family (although ...
...and accommodation requirements. We do all agree that our experiences of self catering holidays have always been the most relaxing and enjoyable. Some years ago, we started staying in villas rather than hotels. Initially booked through a travel agent I then chanced upon this web site where the vacation homes were privately owned even if they were maintained by local management companies. ‘Vacation Rentals by Owner’ (VRBO) is one of the largest such ...

Newfloridian 11.12.2002 · Read full review
Ciao members have rated this review on average: very helpful
Review of vrbo.com

Excellent site BUT with exceptions and the real problem occurs when you notify VRBO of an inaccurate listing and they do nothing. Conseaquently consumers continued to get ripped off by the home owner you have already reported to them. They will tell you that they will act if they get several complaints BUT after the first one everybody is getting stiffed. Case in point. VRBO listing 172614 in Ajijic Mexico........several blatant lies in listing. ...
...lied to we asked for a refund indicating we would not stay there. Owner refused and we went to a lawyer and are now in the process of suing her civilly..........helluva way to spend a vacation. VRBO has been nontified and the listing has not been changed so others will be deceived. Understand that the homeowners are VRBO' s customers but it only works if consumers rent their properties. Cant do business long distance unless everyone is totally honest.........not ...

rwk43 06.02.2009 · Read full review
Review of vrbo.com

We also had a bad experience with VRBO, in Santa Fe, NM. We had used the site 2 yrs ago and stayed in a wonderful casita. Our Christmas/New Years rental this year was a disaster. The photos were deceptive; there were no drawers in the place. The shower and toilet broke during our stay. We are contesting our bill through American Express. I think VRBO is now used by owners who are only renting out properties. It might help to ask when you call to make a reservation is "Does the owner live in this Casita?" We were shocked to find that the website's "guest comments" do not appear AT ALL unless the owner approves. ...

floandsteve 05.01.2008
Ciao members have rated this review on average: helpful
Review of vrbo.com

What is the point of submitting a negative review of a VRBO property when it has to pass approval with the properties owner before it can be posted? We just returned from our worst experience in a Vacation rental home ever and I have rented dozens of private homes off the internet for years. In our case it was property #94224 in QuintanaRoo, Mexico. A completely misrepresented property on the website and a total rip-off. Any property that has no feedback from prior occupants should be completely suspect as absolutely no one provided a positive comment and the untold negative comments are simply kept from being posted by the properties owner. VRBO only facilitates the rip-offs with this kind of inane policy. ...

wilburmemo 25.02.2008 (24.02.2008)
Ciao members have rated this review on average: helpful
Review of vrbo.com

Beware! Rented a property called Peninsularhouse in the Florida Keys, this property needed work, some amenities not as listed, had to beat the owner with a stick to get my deposit back. VRBO only shows good reviews because owners censor any bad reviews. This is the first time however, out of many properties rented through VRBO that I had a problem. ...

arsmes 23.01.2009
Ciao members have rated this review on average: helpful
Review of vrbo.com

I used VRBO for a trip to Hawaii recently and discovered it isn't all its cracked up to be. Two things really stood out - 1) owner sets refund policy. This might seem reasonable, but VRBO provides no (zero, zip, nada) recourse in the event an owner has completely misrepresnted their property. If you end up at a property that isn't what you had in mind for your vacation (not exactly a wonderful time to discover it), small claims court (probably in ...
...should have checked into this in advance, but (stupidly) assumed VRBO held owners responsible in some way to deliver what they promised. 2) 'owner approved' reviews. This means the only reviews you read are those the owner has approved. Again, I should have discovered this in advance, but it isn't that obvious, nor does it make a lot of sense. Once I'd discovered a property was badly misrepresented, I decided to look at all the reviews. Turns out ...

supafriend 21.04.2007 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of vrbo.com