waterstones.co.uk

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Excellent

cheaper than elsewhere - free delivery to store

none

I was looking for a book for someone as a Christmas present. Although not a recent book, it's still a popular one, featuring in many of the 3 for 2 offers on in various shops at the moment. Now as a money saver I don't like paying full price for a book that someones only going to read once so I...

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Good

“Waterstone's Delivers?”

published 04/09/2012

Good selection of books, points cards can be used ...

Not the best packaging

I have always enjoyed reading, and I read on a daily basis. Now, I have to admit although I love gadgets and gizmos, I refuse to buy into eReaders. I've tried a kindle, and I just don't like it, there is just something about the humble paperback, that just seem to feel right when it comes to...

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Super

A known name. A fast site. Top quality service. No...

Frames. Not enough pictures - sounds silly, I know...

There are a host of websites that are falling over themselves with attempts to sell you cheaper books and entice you with good service. I could have decided to make my first on-line purchase of a book from Waterstone’s because it’s a name I trust. I could have made the decision based...

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Super

“Read all about it”

published 21/02/2007

Quick delivery , easy site to navigate , well lai...

Too easy to buy too much

Having just placed and received my first order with Waterstone's I thought I'd review it as I was so pleased with the service . Around Christmas time , when we were out shopping my Hubby spied a country and western book which he fancied for himself . At £ 25 , right on Christmas , it was just a...

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Satisfactory

Good range

Poor customer service

Waterstones.co.uk - an online version of their high street stores. They are similar to other online books sellers, such as Amazon.co.uk, bol.com, etc...however, Waterstones sell mainly books. My opinion of this website is not as good as I would have hoped it would be. Firstly, the website is not...

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Satisfactory

Range of products, competitive prices, easy to nav...

Slow dispatch and delivery, poor communication,

Being a big reader, I never expected a problem with the giant company of Waterstones when ordering my books online!NAVIGATING THE SITEUsing the site is easy enough. Its simply laid out with links for all kinds of genres and big-sellers with numerous pictures. It also has a search bar which makes...

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Super

“Good choice of books”

published 19/12/2000

good site

none

A really good book site for anyone wanting to buy books online. However, I did find the homepage a bit difficult to find myself a way around, but the site was quite difficult to navigate. You can buy all the books that are available in the Waterstone book store online and if they haven’t a book...

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Good

“Not great but good website”

published 10/09/2000

website is well laid out and user friendly

catalogue not updated

I tried buying a book from waterstones.com and everything was going really well.... the website is well planned so that it is extremely easy to input your choice of book and where you want the book sent and everything... so happily i ordered a book... got a order number and was told that i would...

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Good

“Not the Best”

published 13/07/2000

reliable

not the cheapest

Waterstones is not the best site out there! But that doesn't mean they are the worst either! If it's books you are after then your best option is to use a comparison shopping site i.e kelkoo first. That way you'll find out which site offers you the best deal on the books you want. I have ordered...

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Excellent

Great design, big range

slow, too hard to use

As you most probably know I am well into writing about Books, Entertainment and book shopping. Therefore I decided to share my views on this site which is www.waterstones.co.uk. Waterstones was until only recently an independent company but in around 1999 The HMV media group took them over. The...

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Good

“Not all bad”

published 21/07/2000

Free delivery to a local shop, cheap delivery to h...

Site can be a bit confusing to navigate in places

I have often looked for the same books on amazon and waterstones and have found often that waterstones is cheaper. I say this also taking into account delivery charges, of which waterstones are cheaper. In fact if you're prepared to go to the shop to collect your book you can enjoy the savings...

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Super

“Avoid p&p charges”

published 28/08/2000

p&p is free

You have to go to a store

I know what you're thinking, another booksote online, what can they offer that all the other stores don't? Well, Waterstones have introduced a new system to avoid those annoying postal charges. You can order books online, and receive all those lovely discounts and promotional offers you get on...

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Not for me

None

Do not buy online from these people

I live in France and decided to purchase my wife a Sony e-book reader online from Waterstones. On 22nd I rcieved an e-mail confirming my purchase and cost of £218.98 and also a charge of £19.98 for Shipping and handling: On 23rd Oct I recieved an email stating that my order had been shipped. The...

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Super

“Waterstone book vouchers”

published 17/12/2000

good book store

have to send vouchers off first

My mum loves reading so what better to give then her than book vouchers. This year I thought I would give her some Waterstone vouchers which you can buy from the book store. However, I have just realised that My Mum will have to send her vouchers to them and then buy something online. Which is a...

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Satisfactory

“Not so good”

published 24/06/2000

None

I ordered a book for my son from Waterstones and was extremely disappointed with the service. The book was The Rock Says (The Rock is a WWF wrestler!). The book was advertised on the website at £8.50 which was a saving of £8.49 off the usual price. I was advised by e-mail that the book would be...

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