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Community Level 6Manx

Manx

Money for nothing and your books for free

AdvantagesA known name. A fast site. Top quality service. Not short of money.

DisadvantagesFrames. Not enough pictures - sounds silly, I know, but I like to see what I'm about to buy.

"There are a host of websites that are falling over themselves with attempts to sell you cheaper books and entice you with good service. I could have decided to make my first on-line purchase of a book from Waterstone’s because it’s a name I trust. I could have made the decision based on the fact that it is a British company, or that I know they’re not likely to go bankrupt on me. If I had made my choice of internet bookseller ..." Read review
05.03.2001

Ciao members have rated this review on average: very helpful

Community Level 7grafter123

grafter123

Read all about it

Advantages Quick delivery , easy site to navigate , well laid out

Disadvantages Too easy to buy too much

"Having just placed and received my first order with Waterstone's I thought I'd review it as I was so pleased with the service . Around Christmas time , when we were out shopping my Hubby spied a country and western book which he fancied for himself . At £ 25 , right on Christmas , it was just a bit too pricey . Lovely book though . Having been a bit flush this month he said he was thinking of buying it . As I recently had joined greasy palm.co.uk ..." Read review
21.02.2007

Ciao members have rated this review on average: very helpful

Waterstone's Delivers?

AdvantagesGood selection of books, points cards can be used online

DisadvantagesNot the best packaging

"...card, I try to use waterstones.co.uk whenever possible. = = = The website = = = The website is easy to use, assuming you are familiar with any other online shopping sites (of course you are!) The top banner contains a search tool for looking for specific books, and a pop up menu on the left allows you to jump to specific genres. Elsewhere on the home page there is a best sellers list, and various special offers, along with current trending ..." Read review
04.09.2012

Ciao members have rated this review on average: very helpful

Community Level 2jennyf16

jennyf16

free delivery to store - no problems

Advantagescheaper than elsewhere - free delivery to store

Disadvantagesnone

"I was looking for a book for someone as a Christmas present. Although not a recent book, it's still a popular one, featuring in many of the 3 for 2 offers on in various shops at the moment. Now as a money saver I don't like paying full price for a book that someones only going to read once so I set about searching online. All online prices were cheaper than the instore prices but most were still quite expensive, until I found the book on Waterstones ..." Read review
20.02.2010

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Community Level 5robertliu84

robertliu84

Not so experienced online are they...

AdvantagesGood range

DisadvantagesPoor customer service

"Waterstones.co.uk - an online version of their high street stores. They are similar to other online books sellers, such as Amazon.co.uk, bol.com, etc...however, Waterstones sell mainly books. My opinion of this website is not as good as I would have hoped it would be. Firstly, the website is not the best, and could have been designed better. There are certain loop-holes on the site, which are not too clear for the customer (us), so can discourage ..." Read review
28.06.2001

Ciao members have rated this review on average: very helpful

Community Level 2princessch...

princesschaos

After a 5 week wait for one book, cancelled my £30 order. Their loss!

AdvantagesRange of products, competitive prices, easy to navigate

DisadvantagesSlow dispatch and delivery, poor communication,

"Being a big reader, I never expected a problem with the giant company of Waterstones when ordering my books online!NAVIGATING THE SITEUsing the site is easy enough. Its simply laid out with links for all kinds of genres and big-sellers with numerous pictures. It also has a search bar which makes finding a particular author or book really quick! It also makes suggestions on upcoming books to pre-order ..." Read review
09.03.2012

Ciao members have rated this review on average: very helpful

Community Level 6WAD1-2-3

WAD1-2-3

Good choice of books

Advantagesgood site

Disadvantagesnone

" A really good book site for anyone wanting to buy books online. However, I did find the homepage a bit difficult to find myself a way around, but the site was quite difficult to navigate. You can buy all the books that are available in the Waterstone book store online and if they haven’t a book in stock if you e-mail them, they will order one for you. The prices are very good about the same as other book stores but delivery is really fast. ..." Read review
19.12.2000

Ciao members have rated this review on average: very helpful

Community Level 2ling

ling

Not great but good website

Advantageswebsite is well laid out and user friendly

Disadvantagescatalogue not updated

"I tried buying a book from waterstones.com and everything was going really well.... the website is well planned so that it is extremely easy to input your choice of book and where you want the book sent and everything... so happily i ordered a book... got a order number and was told that i would be contacted by email when my book was dispatched A plus point of waterstones.com is that it delivers free to most if not all waterstones branches ie you ..." Read review
10.09.2000

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Community Level 2catatonic

catatonic

Not the Best

Advantagesreliable

Disadvantagesnot the cheapest

"Waterstones is not the best site out there! But that doesn't mean they are the worst either! If it's books you are after then your best option is to use a comparison shopping site i.e kelkoo first. That way you'll find out which site offers you the best deal on the books you want. I have ordered from Waterstones several times though and found them to be largely reliable, the important thing is to look out for special offers! I got some fantastic bargains ..." Read review
13.07.2000

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Community Level 2comradeward

comradeward

nice and simple

Advantagessimple and cheap

Disadvantagesdelivery sometimes slow

"Waterstones online is pretty good when you just want to buy a few specific books. It's got an effective quick search, and advanced search facility, and you can store books you are interested in, but don't want to buy straight away in your own personal library. It gives you all the formats and publishers for your chosen book, so you can choose the cheapest edition, or the hardback etc. depending on your preference. The procedure for buying is also ..." Read review
15.09.2000

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Community Level 4markcollins

markcollins

Links, Books, waiting and voila

AdvantagesGreat design, big range

Disadvantagesslow, too hard to use

"As you most probably know I am well into writing about Books, Entertainment and book shopping. Therefore I decided to share my views on this site which is www.waterstones.co.uk. Waterstones was until only recently an independent company but in around 1999 The HMV media group took them over. The look of waterstones was changed forever. After this takeover a web site was launched making Waterstones the popular bookshop again. The website is a ..." Read review
14.10.2001

Ciao members have rated this review on average: helpful

Community Level 5paule23

paule23

Avoid p&p charges

Advantagesp&p is free

DisadvantagesYou have to go to a store

"I know what you're thinking, another booksote online, what can they offer that all the other stores don't? Well, Waterstones have introduced a new system to avoid those annoying postal charges. You can order books online, and receive all those lovely discounts and promotional offers you get on the internet, and then rather than pay to have the books posted out to your home address, you can arrange to pick them up at your local Waterstone's store. ..." Read review
29.08.2000

Ciao members have rated this review on average: helpful

Community Level 2Ickle

Ickle

Not so good

AdvantagesNone

Disadvantages

"I ordered a book for my son from Waterstones and was extremely disappointed with the service. The book was The Rock Says (The Rock is a WWF wrestler!). The book was advertised on the website at £8.50 which was a saving of £8.49 off the usual price. I was advised by e-mail that the book would be despatched within 24-48 hours. After a week I had not received the book and checked on the order tracking facility to see where it was, it had not yet ..." Read review
25.06.2000

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Community Level 1mlonghurst

mlonghurst

Waterstones Appalling Customer Service

AdvantagesNone

DisadvantagesDo not buy online from these people

"I live in France and decided to purchase my wife a Sony e-book reader online from Waterstones. On 22nd I rcieved an e-mail confirming my purchase and cost of £218.98 and also a charge of £19.98 for Shipping and handling: On 23rd Oct I recieved an email stating that my order had been shipped. The e-mail stated " This order will be shipped using OVERSEAS COURIER DELIVERY. This item is currently being processed for despatch from our warehouse, ..." Read review
05.11.2008

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Community Level 5sid

sid

Waterstone book vouchers

Advantagesgood book store

Disadvantageshave to send vouchers off first

"My mum loves reading so what better to give then her than book vouchers. This year I thought I would give her some Waterstone vouchers which you can buy from the book store. However, I have just realised that My Mum will have to send her vouchers to them and then buy something online. Which is a bit time consuming. I don't know whether that's the normal procedure but I thought she would have to quote some code and get her books a couple of days ..." Read review
17.12.2000

Ciao members have rated this review on average: helpful



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