17 of 17 Ciao users found the following review helpful
Advantages Good packages, some nice add-ons, options to suit most people, easy set-up
Disadvantages Can work out expensive, sometimes confusing
I run a small website to do with 8-bit retrogaming, but recently the additions of the archives have gone above the 50Mb limit that the previous hosts, Lycos, imposed and the only way around it was to split the site into 4 (the site has around 180Mb of archives). This would have been messy and required a lot of work so I decided that as I had the domain registered I may as well get some decent hosting to boot. I had a look at a few hosts (including one I'd had previously when the site was first conceived), and finally settled on WebFusion as they're part of Pipex and I have Pipex as my ISP ...
44 of 44 Ciao users found the following review helpful
Advantages Comedy value? But it wears off quickly
Webfusion are an awful, awful web hosting company. I'll explain exactly why in the hope that you won't ever make the mistake of using them to host any of your websites or websites for other people. COST Well, if they were any good then their fees might be worth paying, but they're a crock of brown otters so their fees are *NOT* worth paying. They charge you not only for domains and hosting but also for some mysterious thing called "mapping a domain to an account" which costs about £30 per domain per year (quite a lot if youhave a lot of sites). No other provider I'm aware of has a bizarre ...
13 of 13 Ciao users found the following review helpful
Advantages Quite a variety of packagess. All the most used features as standard.
Disadvantages They should make a cheaper package with less bandwidth/space for lower hit sites.
A friend of mine asked me to make them a website for a gaming clan he was starting, and since I had basic HTML knowledge offered me a few quid to make a basic website. So with the proposition of making some money I got right on it. The first problem I encountered was that there are no free hosting companies that offer decent bandwidth and space with NO adverts. The second problem was no free hosting companies provide SQL databases. So with these points in mind I told my friend the bad news. He replied with, "well what's the cheapest company with all the features we need?" And with this in mind ...
23 of 23 Ciao users found the following review helpful
Advantages Ease and speed of set up, simplicity of use
Disadvantages phone support is not clearly indicated
I've been using WebFusion for about 2 years now, both for my company site and also for clients sites I have designed. All in all, I have to say I'm very impressed with the service although I can accept that some people will view their packages as slightly more expensive than the equivalent offerings from other hosting companies. The crucial point here is "equivalent" - There are so many hosting companies offering so many different packages at so many different prices that it can be hard to sensibly compare prices. This is doubly hard if you are new to the world of Web Hosting and, try as they ...
0 of 0 Ciao users found the following review helpful
Advantages Stuggling to think of any - sorry!
Well, its not often I have to write a review like this - and its not often I write reviews at all. However, in the case of Webfusion I feel like I needed to.We have been on the Community VPS package for a few months. All was fine, until one afternoon our CPU loads went through the roof for no apparent reason, meaning all our sites weren't loading. Contacted customer support (support ticket) - waited till the next morning for a reply (14 hours). I was told that there was a problem with one of the servers nodes - and this was causing all our websites not to load. They said it would be sorted ...
1 of 1 Ciao users found the following review helpful
Disadvantages Everything else
I cancelled my VPS with Webfusion in June 2011 - and have not heard one single peep from them since then. But on July 4th 2012 - I suddenly got a "Confirmation of Payment" amounting to 233.84£ I was quite puzzled about this - and checked my bank account, and the money had been taken. I contacted Webfusion, and asked them what they were up to - but all I get in return is: "We have forwarded your request to the customer support, and will have them contact you asap" - however even though they are bragging about a 24/7/365 - no one reverts to you, to get some traction on this issue. This is ...
2 of 2 Ciao users found the following review helpful
Absolutely terrible! Not sure what else I can say. The support is virtually non existent and once you log a support call there is no way of tracking the problem other than phoning up and been put on hold for 20 minutes. Once the problem is finally resolved they dont even tell you. The VPS's are shoddy and the amount of dedicated memory is very suspicious. Mine has gone down today and I've been told that hopefully it might be up and running sometime tomorrow. Avoid this lot at all costs.
2 of 2 Ciao users found the following review helpful
I signed up for a reseller account with them and soon received a email with my user/pass which dint work, i thought it must be the usual 24hr wait period but even after 3 days it was the same. I tried contacting their support without any response. I only got automated replies saying my inquiry will be looked upon soon but it never was. Its been 17 days counting today and my account is still inactive. They have my credit card details and my billing is set to monthly. If they bill me(because i cant change it to don't bill me)
21 of 23 Ciao users found the following review helpful
The most god-awful bunch of incompetent fools I have every had the displeasure of spending my money on!!! Idiots!!! Stay clear - they don't have a clue, I had problems from the start, priblems cancelling, and even after a truely awfull customer service and technical support 12 months with them, they still pester me with 'reports' on my old hosting package. If you like your hosting companies to employ folks with brains - look elsewhere! Websfusion sucks.
4 of 5 Ciao users found the following review helpful
Advantages upload data
Disadvantages horrible customer service, slow service, forced to pay for another year
I dont really write reviews any more but i had to come out and warn people about this company. I paid for a years service, i had the website running and was a bit slow when i accessed the website. I phoned up customer service to cancel my service. They closed down the website. I thought everthing was cancelled but a few months later i got a letter from debt collectors saying i owe them a full years service payment. I phoned customer service and they told that i had to pay the full amount. I told them that my service with them was finished as my website had closed but they just wanted payement ...