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11-25 of 26 reviews Show most helpful reviews first Newest first

 

Community Level 1tcs01

tcs01

Poor support and lack of respect

Advantagesseems none as the support is so poor

Disadvantageslack of respect for the customer

"My experience is that they have no respect for their customers. Events like shuting down the datacentre for power work are planned months in advance but they give you less than 12hr notice and at the weekend. therefore if you have customers dependant on your service, you cannot contact them on a Sunday afternoon! Then when you raise a support request it takes over 24hrs for them to respond. Again, this show total lask of respect for their customers ..." Read review
05.12.2007

Ciao members have rated this review on average: helpful

Community Level 1kyuzokyuzo

kyuzokyuzo

Absolutely terrible - horrific customer service

AdvantagesIf you have too much money and want someone to steal it from you they will be happy to help

DisadvantagesThey charge you without warning and make it hard to cancel packages. THEY DON'T OFFER REFUNDS.

"I used their hosting for 1 year, when I was coming to the end of the 1 year term I was browsing their package deals and clicked on one to find out more info - unfortunately this click, without warning, meant I had upgraded my package automatically! I didn't have to enter any card details and was never shown any terms and conditions before the purchase. They used my card details that had been stored on their system from a year ago when I first signed ..." Read review
16.07.2009

Ciao members have rated this review on average: helpful

Community Level 1getchin

getchin

Excellent yet pricey

AdvantagesControl Panel, Speed

DisadvantagesSupport, Cost

"OK having investigated many hosting companies, I felt WebFusion was the only one that would suit me, since I am a novice when it comes to commercial hosting, WebFusion offered me everything I need. The online control panel is excellent, easy to use and informative, from it I can easy install CGI Scripts with one click, configure POP3 email wih 2/3 clicks and easily view account stats and status. The hosting is lightning fast, incredibly quick but ..." Read review
23.05.2001

Ciao members have rated this review on average: somewhat helpful

Excellent Dedicated servers @ Webfusion

AdvantagesExcellent support, swift setup and good advice.

DisadvantagesSelf managed (unmanaged OS), is exactly as it says on the tin. No good for us.

"I've used Webfusion's Dedicated servers for over four years now. On signing up I was concerned initially regarding hand over because we had an immediate requirement to run a number of sites for a new client (scary stuff considering we were an upstart back then) we needed it quickly and we were told a dedicated server would be the best bet by our customer, we're developers, not technicians but they wanted us to handle it so I said we would. In short, ..." Read review
24.04.2012

Ciao members have rated this review on average: somewhat helpful

A reliable, well supported hosting provider

AdvantagesMy server has been up non-stop for over a year! Tech support are helpful & knowledgable.

DisadvantagesCan't think of one.

"I've used 6 hosting providers over the years, none were as reliable or offered as good tech support as Webfusion. I recommend their dedicated hosting to anyone, who needs a reliable, commercial class hosting provider.On the rare occasions I have needed tech support, the phone has been answered quickly and my problem resolved. I also appreciate how the tech support team take ownership of the problem, give you their name and allow you to ..." Read review
23.04.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1Biscuit_ba...

Biscuit_barrel

Billing department failure

AdvantagesI think the hosting worked for a while

DisadvantagesFinding it impossible to cancel. Debt collection agencies. Ridiculous biling department

"My problems started when trying to cancel an account I no longer needed last year. The account was for a ladies football team I sponsored through setting up a site. Last year I conceded that I'd left it too late to cancel (committees!) and so paid for an extra year as a gesture of goodwill and let them know that the account was to be cancelled in any case, even though I'd paid. This year they tried to charge my old credit card for yet another year's ..." Read review
21.05.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1SIMONSIGNS

SIMONSIGNS

WEBFUSION - STEER WELL CLEAR - BE WARNED

AdvantagesCAN;T THINK OF ANY

DisadvantagesTAKE MY ADVISE FORGET WEBFUSION

"To leave webfusion is not easy in my opinion. Read Webfusion terms and conditions carefully if you are thinking of signing up ( personally and in my opinion I would not advise it). They could get very forceful and include the use of debt recovery and addition charges if you don’t toe the line. A 30 day cancellation policy is enforced harshly even if you write in a letter of complaint they will still threaten if not take debt recovery action against ..." Read review
18.06.2009

Ciao members have rated this review on average: somewhat helpful

Excellent Webhosting company

AdvantagesCost effective Managed hosting, UK Datacentres and Support teams, Excellent account Managers.

DisadvantagesControl Panels

"From what I have seen in the webhosting industry webfusion clearly have improved dramtically over the years, we have a managed dedicated server, we always get the right level of support we need from webfusion. They are UK based so I find that useful, it's not that other companies who have support abroad cant help, but i find the whole time zone thing a problem. The price for what I pay for managed hosting at webfusion compared to more ..." Read review
26.04.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1Skullzman

Skullzman

Avoid at all costs

Advantagesnone

DisadvantagesMany

"Read the small print in their terms and conditions very very carefully. I acted as webmaster for a club, but as memberships fell off money became tight so it was decided to go for free hosting, but when we tried cancelling with webfusion we discovered that we were still liable for a full years fees. I paid these out of my own pocket because if I hadn't the club would have gone belly up. Unfortunately when I decided to scrap my own website I discovered ..." Read review
11.09.2009

Ciao members have rated this review on average: somewhat helpful

Community Level 1threetowner

threetowner

Reliable hosting, but hopeless billing and cancelling accounts

Advantageshosting sites were rarely 'down'

Disadvantagesexpensive, terrible customer service, payments taken after account closed, poor email support

"I had 2 hosting accounts with webfusion for a couple of years which I no longer required. Cancelled both by fax in November 2009 (renewal due in Jan 2010). Had an email confirmation saying they received them. No further communication until I got a demand from a collection agency in March 2010 for an overdue account. Spoke to them on phone, operator said she could see the two faxes and that it was an error on their part, and that said account would ..." Read review
18.05.2010

Ciao members have rated this review on average: somewhat helpful

Community Level 1kimharding

kimharding

There are better web hosts out there

AdvantagesControl Panel

DisadvantagesAwful Support, unreliable

"I have been running a small personal web site for a couple of years recently my ISP moved all of it web hosting to webfusion.co.uk. The move was made in the middle of the day which maximised the effects of the down time. Several of parts of my web site stopped working even thought I made the recommended changes before hand. Webfusion support team have not responded to my requests for help and information on which versions of the software there are ..." Read review
07.02.2007

Ciao members have rated this review on average: somewhat helpful

Webfusion VPS -so far so good

AdvantagesFast set up, vale for money, speedy support

DisadvantagesControl panel could be better but a good attempt

"I purchased a Webfusion vps to host some client websites on and I've got say, so far so good. Support have been helpful when I needed them. Mind you it is a self managed service but nevertheless they solved my problem pretty quickly (file premissions). Value for money was the deal closer for me. 1gb ram and 50gb plus plesk 10 for 18.74pm? Bargin! Set up was pretty good too, 15 mins after purchase and my vm was ready to go. Spoke to sales about ..." Read review
14.05.2012

Ciao members have rated this review on average: somewhat helpful

12 years and counting - simply the best

AdvantagesUK-based support! Reliability! Competitive price!

DisadvantagesSeriously can't think of any

"I've used these guys for 12 years for various business projects and never really had cause to complain. They are UK-based, so you know that if you do ever have a problem you won't be patched across the globe to a distant call centre who won't really understand, and in every dealing I have had with them I have always found them to be professional and polite. I've had accounts with other hosting companies too (still have to deal with ..." Read review
09.05.2012

Ciao members have rated this review on average: somewhat helpful

Community Level 1WebDev464

WebDev464

Simple - Webfusion are a great company to work with!

AdvantagesVery responsive, affordable prices, great sales team, efficient 24/7 support.

DisadvantagesNone.... So far so good.

"I contacted Webfusion as my current host (no names mentioned) have messed me around a lot. I have had 8 interruptions over the last year, 2 of which resulted in me losing some clients. The salesman I spoke to empathised straight away and said "Don't worry, you will not get that type of service with Webfusion, I will assist you through this process and make your life easier" - My intant reaction was " Yeah yeah, here we go again, another typical pitch". ..." Read review
17.05.2012

Ciao members have rated this review on average: not helpful

My managed solution...

AdvantagesBuild time, Performance, Support, Experience

Disadvantagesnone

"I recently moved from another very well known hosting company and soon discovered that not only could I get the same excellent support that i was use to but also better hardware and a much more personal consultative customer experience, and without the premium price attached. My solution consists of 2x Web and 2xDB servers mirrored in different geographical locations and load-balanced with firewalls. The solution had to be PCI compliant ..." Read review
27.04.2012

Ciao members have rated this review on average: not helpful



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