Rating Summary

1-15 of 51 reviews Show most helpful reviews first Newest first

 

Community Level 3Ulysses

Ulysses

I Wish I Had Stuck With Amazon.com

Advantagesdiscounts, goods delivered to your door, online order tracking

DisadvantagesDispatch time is misleading when placing an order, bad customer service

"Whsmith wasted my time! Firstly, I chose to try out Whsmith online because they have excellent discounts (up to 50% on some books), their website looked good, and they’re a reputable high street chain. They sell various products on their site including: >Books >Magazines >Stationary >DVD >Videos >Music >Games It is very easy to log on if you want to purchase something – just supply all the usually bits of information and you're ..." Read review
21.08.2001

Ciao members have rated this review on average: very helpful

Community Level 4loulou6

loulou6

Could do better -C plus-

Advantagesthey have a plenty amount of books to choose from

Disadvantagespostage charges, pop-up ads!

"I love shopping anywhere but on the Internet it’s even better. No need to get dressed or stress that the shops will shut in 30 minutes and you can even save vast amounts of cash. If you’re like me and don’t have much money to throw around (two credit cards to bring up) you’ll also need to spend your money wisely. WH Smith helps you get a good product for a relatively cheap price (but watch that p&p). The website is quite ..." Read review
04.06.2001

Ciao members have rated this review on average: very helpful

Community Level 2msteward

msteward

Worst online company ever

AdvantagesThe prices seem reasonably competitive and they do have a wide range of stock.

DisadvantagesLate or even no delivery, poor online ordering information.

"I've been using the internet for about 8 years now and I'm a heavy user (by which I don't mean I weigh a lot, but I am probably online for around 8 hours per day). However, I have only been a regular online shopper for the past 2 years or so. During this time, I have had no complaints at all and I have used a lot of different companies - amazon, bol, cd101, jungle, evesham, dabs and even Sainsburys and Tescos. Perhaps these companies are to blame ..." Read review
19.12.2001

Ciao members have rated this review on average: very helpful

Community Level 5jess0910

jess0910

Cheaper than Amazon

AdvantagesCheaper than Amazon, very people friendly

DisadvantagesSite needs improvement and expansion

"I’ve had mostly very good experiences with WHSmith.co.uk, though I believe there are some areas on which they could improve. I’ve shopped with them for about six months now and would rate my happiness with their service, overall, at about 90%. First off, I generally find that WHSmith is cheaper than Amazon. Their p&p costs slightly less and their products are normally (though not always) reduced further. When I am shopping for books/CDs/videos ..." Read review
03.09.2001

Ciao members have rated this review on average: very helpful

Community Level 2Blobbo

Blobbo

Average. Nothing more nothing less.

AdvantagesFast Delivery, Excellent Customer Services

DisadvantagesDelivery Charges! Poor Site Navigation

"The first time I used WH Smith online was way back in December 1999. I ordered a Madness CD, amongst other things. WH Smith sent them out one at a time, which was great. The only problem was that I received a 'Michael Palin's Ernest Hemingway Adventure' video in place of my Madness CD. How did they manage this? Was somebody playing a joke? I'll never know. I did contact customer services who promptly sent out my Madness CD and allowed me to 'keep' ..." Read review
29.04.2001

Ciao members have rated this review on average: very helpful

Community Level 3davegroom

davegroom

Dont use WHSmithonline...

AdvantagesExtra Clubcard points, cheaper prices

DisadvantagesEverything else, Service, Orders, etc...

"Don’t use WHSmithonline.co.uk OH MY GOD! This is probably the worst place I have shopped online in the last few months. I thought I would order some books for college with WHSmithonline as the site seemed to offer a good price on books that was much cheaper than books in Waterstone's. I thought it would be a great idea to as I could get clubcard points on all orders and bonus points for ordering online ..." Read review
28.10.2001

Ciao members have rated this review on average: very helpful

Community Level 5Deenie

Deenie

I am shocked

AdvantagesMay be cheaper

DisadvantagesDelivery times are not updated, service is awful, and support is useless.

"I buy books online (at least one a month) from large well-known retailers like Amazon and BOL, and also from others like the Student Bookshop. These sites usually state delivery times so you know when to expect your orders - they sometimes even e-mail you to notify you that it has left the warehouse, which is just excellent customer service. For the first time I decided to order two books from WHSmith online, and placed my order. Both books were ..." Read review
22.02.2001

Ciao members have rated this review on average: very helpful

Community Level 7vinodgm

vinodgm

The Sleeping Giant has Awakened

AdvantagesWide variety, latest products, competitive

DisadvantagesNone

"When I was a teenager the one and only place to go, if you needed anything from stationery to books to magazines, was W.H. Smith. With the advancement of technology and the Internet becoming a major place to shop, the stranglehold that W.H. Smith had in these items, was slowly coming to an end. Many new players entered the scene and, in my point of view, W.H. Smith was very slow to react. Shopping online was the “new thing” the “new ..." Read review
04.09.2001

Ciao members have rated this review on average: very helpful

Community Level 3christophe...

christopherbrown

Not a bad service

AdvantagesSaves you money, fast and very effective web site.

DisadvantagesDelivery of books is very slow, packaging is very poor, and online tracking is very poor.

"I have only used this service the once and I received the book today. I am slightly dissapointed with the service although I saved quite a bit of money in the process. I had to have this book for university, so as any other student, you would look for the cheapest possible option. WHSmiths online were cheaper by about £6 and so I decided to buy the book so I would receive it before my lecture last Tuesday. Thought wrong, the book took a week to ..." Read review
10.02.2001

Ciao members have rated this review on average: very helpful

Community Level 3bjlangley

bjlangley

I saved money!

AdvantagesCheap

DisadvantagesDispatch items separately

"I used WHSmith's service to purchare a number of books recently. I chose WHSmiths as they happen to offer an extra 5% discount to employees of the company I work for. Many of the books had a significant discount, and I believe that I saved a little money, especially on in store prices. The books I ordered where all dispatched when available, so they didn't arrive together, and it made them look like they were not billed together. My credit card bill ..." Read review
06.09.2000

Ciao members have rated this review on average: very helpful

Community Level 6craigy_bab...

craigy_baby_2000

Slowwwww

AdvantagesGood content, layout, great competitions

DisadvantagesVery slow, poor search engine

"Don't you hate those websites that are rediculously slow sometimes? So slow that you have to wait up to 5 minutes for a page to load up sometimes? Well, I am afraid to say, this is one of them. I like the site. The content is amazing - there are so many products that can be bought it is unbelieveable. The layout is appealing - it is well designed and their are always things that catch your attention. There are always lots of competitions to enter ..." Read review
21.12.2000

Ciao members have rated this review on average: very helpful

Community Level 2kitkat

kitkat

ordering books

Advantagesquick, easy, reliable

Disadvantagesa tiny bit confusing on the forms

"I ordered Harry Potter and The Goblet Of Fire a week before the book was released on WHSmiths online. The book arived just 3 days after being released which is pretty quick compared to Amazon.com. My friend ordered her book on Amazon.com 2 weeks before the book was released and arrived after 1 week! It was easy to fill in the forms that were on the site but it does not explain that a cc card is a club card which you only find out at the end of the ..." Read review
22.07.2000

Ciao members have rated this review on average: very helpful

Community Level 2Xena

Xena

The BEST and the CHEAPEST

AdvantagesThe BEST Prices in the UK

DisadvantagesTakes 1-2 days longer to ship than Amazon

"I was scouting around for the best deal recently as I was planning to buy over £100 worth of books. After comparing prices from all over, my conclusion is that WHSmith Online almost always offer the BEST prices. It might not be as famous as Amazon, but amazon.co.uk actually isn't that cheap. Amazon.com in the U.S. yes, but not their counterpart in the UK. The shipping prices are almost the same across online bookstores. Some offer free shipping ..." Read review
12.07.2000

Ciao members have rated this review on average: very helpful

Community Level 3rowemg

rowemg

Where is my Video????

AdvantagesNone I can think of

Disadvantagesno delivery and a web site that gives incorrect information.

"I have used the whsith site twice and to be honest it stinks. the first time i ordered 2 books and they delivered one but the other didn't arrive. I contacted\ them and they told me it would be 6 weeks before they got it let alone me. The site stated it was in stock and 24-48 hrs for dispatch. They hyad taken the money off my credit card immediately. I e-mailed them 3 times before I got a reply and then i cancelled. the second time was recently ..." Read review
26.08.2000

Ciao members have rated this review on average: very helpful

Community Level 6WAD1-2-3

WAD1-2-3

Great store with a great site

Advantagesgood online site

Disadvantagesnone

"This is a very good site and I can really honestly say that, WHSmith have done a very good and provided us with a more than effective online site. The site is good, nice decor and well arranged. You can find you way round effortlessly, and navigation is fast. The content is really good, and in essence it's the store rolled up into a site, the selection of products is very good and you should find most things that you find in you local WHSmith's. ..." Read review
04.06.2001

Ciao members have rated this review on average: very helpful



Are you the manufacturer / provider of whsmithonline.co.uk? Click here