Ciao - for people with opinions

Latest reviews Latest questions
Write a review Latest videos
Special offers
Home > Finance > Services > Postal Services > Courier Services > www.parcel2go.com

User Reviews

for www.parcel2go.com

Rating Summary based on 135 reviews

  • 5 Stars
    		18
  • 4 Stars
    		4
  • 3 Stars
    		1
  • 2 Stars
    		8
  • 1 Star
    		104

Detailed rating

  • Competitiveness of charges/prices
  • Customer service
  • Reliability of company
  • Speed of delivery
  		• 3.0
  		• 1.7
  		• 1.8
  		• 2.0

Review attribute filters

Previous page Next page Page 1 of 14 | 1 to 10 out of 135 Review(s)
  • 73 of 73 Ciao users found the following review helpful
    Picture of jayandfoo

    jayandfoo

    2 Stars Parcel2go...nowhere! 30/08/2005
    User doesn't recommend the product

    Advantages Advantages Cheap, easy online booking process

    Disadvantages Disadvantages Unreliable, poor Customer Service

    Parcel2go….nowhere I first encountered Parcel2go when I needed to ship a large item that I had sold on ebay, but didn't want to pay a fortune. I did an internet search for 'cheap parcel delivery' and Parcel2go was one of the companies that was returned in the search. What immediately appealed to me was their surprising low price - £8.99 (excluding VAT at 17.5%) for Next Day UK delivery, for any item up weighing p to 25kg and 4 cubic feet in size. **WHO ARE PARCEL2GO?** 'Parcel2go.com is a wholly owed company of FAM Logistics Ltd founded in 1990. The company operates a cost effective collection ... more
  • 49 of 49 Ciao users found the following review helpful
    Picture of nickyct

    Level 6 nickyct

    Member since 05/01/2005

    Reviews written: 118

    1 Star Returned to Sender 16/07/2007
    User doesn't recommend the product

    Advantages Advantages It's cheap

    Disadvantages Disadvantages Poor customer service, failed deliveries, difficult to get in touch with, generally rubbish.

    Last week I was waiting for an important delivery to my work address in Newcastle, a laptop to replace the one I’ve been using the last five months which actually belongs to a lady about to return from maternity leave. The company who were meant to be delivering said laptop was parcel2go and things went far from smoothly. The economy UK collection and delivery with parcel2go is £8.49 plus VAT which is very good value. This provides a 2-4 day delivery time across most of mainland Britain. There is an automatic £50 compensation cover for losses with the option to specify up to £1000 worth of ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of kalliemaile

    kalliemaile

    4 Stars Low cost parcel delivery - an ebayers dream. 10/06/2008
    User recommends the product

    Advantages Advantages cheap tracked parcel delivery with automatic insurence.

    Disadvantages Disadvantages Cant specify collection time.

    I have been selling on ebay over the past few months and found that some of the heavier items were costing alot to send via Royal Mail parcels, parcel force and the like, this meant that people were bidding lower amounts on my items, so it was the parcel cpmpanies making money while I was making a pittance, then I found Parcel 2 Go. I was very please to find that Parcel to go are able to carry upto 25kg for as little as £6.19 plus VAT . You can also ship upto 500kg for £75 plus VAT, I have never had to ship something that heavy, but it sounds like a good price ! Parcel 2 Go, use wellknown ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of ZhooZhoo

    ZhooZhoo

    1 Star Remind me never to use Parcel2Go again! 12/06/2011
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages The quoted price may not be the price you pay, large re-delivery fees, no response to complaints

    Scenario: 54kg item to transport from the south coast to Wales. The only option with Parcel2Go: PalletForce. We opted for UK mainland 48hr delivery £60+VAT - this seemed reasonable....... until booking when all of a sudden mainland Wales (just north of Aberystwyth) ceased to be UK mainland and became "outside area", attracting a fee of £120+VAT = £132. Huge difference, but the recipient agreed to pay. We had to provide our own pallet. Husband waited in for collection and a huge lorry turned up in our side street at 2pm on the alloted day. No receipt for collection was given, so we had no proof ... more
  • 2 of 3 Ciao users found the following review helpful
    Picture of alanray7788

    alanray7788

    1 Star Never again! 17/10/2011

    Advantages Advantages None!

    Disadvantages Disadvantages Everything!!

    Absolutely dreadful service! Unbelievable customer service, literally!! My parcel was picked up on a Thursday for next day delivery. My daughter, the recipient, stayed in all day in her ground floor room next to the front door in her University let to be sure of getting my parcel, her repaired laptop, but it did not arrive. I checked on TNT's tracking service which said they had tried to deliver but nobody was home, I then checked P2G tracking which said Delivered? The driver said he had tried to deliver, but failed to leave a card as proof of this? At the exact time of delivery my daughter ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of jfunky

    jfunky

    1 Star Parcel2go....going...going....gone 14/04/2010
    User doesn't recommend the product

    Advantages Advantages No advantages

    Disadvantages Disadvantages Poor customer service, out-of-date tracking systems, frankly don't care about the customer

    I concur with everyone on here advising the curious NOT to use Parcl2Go. I'm sure there are many horror stories banked up with using this company. I had 3 guitars packaged up, the right barcodes put on each individual one and the correct address - this was sent from London and was expected in Manchester within a few days. NOTE: I paid premium service to have this delivered promptly. The guitars never showed up, the tracking number was out-of-date and didn't work in their systems.. for all three of the items and for each day that I spent calling their operators I was told they were out for ... more
  • 0 of 0 Ciao users found the following review helpful
    Picture of Macca4646

    Level 1 Macca4646

    Member since 10/12/2012

    Reviews written: 1

    1 Star The worst by far, please avoid parcel2go at all costs. 10/12/2012
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Everything they do. Other people are going to waste time and money using them.

    Failed to collect parcel on 2 occassions. Took 4 days to collect. Stated both times that I was not in. Parcel was being collect from my business, I was there all day and did not leave. This is the second time this has happened by the way. Parcel finally collected after having to rebook. Complained and was offered a 1-2 upgrade. 3 days later customer still had not recieved parcel. Contacted parcel2go. Fobbed off with lies. Was on live chat for over 40 minutes! See chat below. info: Welcome to Parcel2go.com. Someone shall be with you shortly. info: You are now connected with Gemma Gemma: Welcome ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of Brownlow24

    Level 1 Brownlow24

    Member since 16/05/2013

    Reviews written: 1

    1 Star Parcel2Go - 'where'? took 14 days London- France 16/05/2013

    Advantages Advantages Collect from you though may take a couple of days

    Disadvantages Disadvantages It doesn't get there and they don't tell you why until you chase

    Oddly I'm not going with all these excellent reviews on the parcel2go website, my experience was abysmal - parcel took 14 days to get from London to South of France no contact - until I returned to London (having waited the whole stay for the parcel to arrive) I had no idea that the company in France wanted a phone number - parcel2go obviously have no interest once they have off loaded, I also thought it was going by Parcel Force as it said on the website. I am here, my parcel is in France. I have been on a number of review websites and there are a surprising number of people with my ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of thegashman

    thegashman

    1 Star Didn't even get off the blocks 02/05/2006
    User doesn't recommend the product

    Advantages Advantages cheap

    Disadvantages Disadvantages failed collections, failed promises and lengthy resolution, if at all

    Parcel2Go.com are a big gamble. When things go OK for you, you've delivered your parcel to your customer on time and at a very competitive price. When it goes wrong, it goes very wrong and the very factor that exacerbates the whole experience is the reason they can keep their costs low - poor customer service. Bear this in mind when you book. Any other involvement with them other than booking your collection is most likely going to cause you much hair-tearing and stress. Parcel2Go .com use DHL for all their collections and delivery so the main criticism specifically of them has to be the ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of saxbadger

    saxbadger

    5 Stars Excellent Service From Parcel2go 16/01/2009
    User recommends the product

    Advantages Advantages Easy to use online booking, great price, very helpful

    Disadvantages Disadvantages None

    Well, I'm amazed to see so many negative comments about this company. I can only assume it's because we only notice a courier company when things go wrong. I've used them on a couple of occasions, most recently this week. I had an auction running on ebay, which ended on Sunday around lunchtime. By three o'clock payment had been made through Paypal by the winning bidder, so I set about arranging delivery. I logged on to parcel2go.com and filled in the online application form for a 48 hour dleivery, and paid the fee through Paypal. Within half an hour, a confirmation of DHL collection the next ... more
Previous page Next page Page 1 of 14 | 1 to 10 out of 135 Review(s)