Advantages: Cheap, easy online booking process Disadvantages: Unreliable, poor Customer Service
Parcel2go….nowhere
I first encountered Parcel2go when I needed to ship a large item that I had sold on ebay, but didn't want to pay a fortune. I did an internet search for 'cheap parcel delivery' and Parcel2go was one of the companies that was returned in the search. What immediately appealed to me was their surprising low price - £8.99 (excluding VAT at 17.5%) for Next Day UK delivery, for any item up weighing p to 25kg and 4 cubic feet in size.
**WHO ...
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Advantages: It's cheap Disadvantages: Poor customer service, failed deliveries, difficult to get in touch with, generally rubbish.
Last week I was waiting for an important delivery to my work address in Newcastle, a laptop to replace the one I’ve been using the last five months which actually belongs to a lady about to return from maternity leave. The company who were meant to be delivering said laptop was parcel2go and things went far from smoothly.
The economy UK collection and delivery with parcel2go is £8.49 plus VAT which is very good value. This provides a 2-4 day delivery ...
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I have been selling on ebay over the past few months and found that some of the heavier items were costing alot to send via Royal Mail parcels, parcel force and the like, this meant that people were bidding lower amounts on my items, so it was the parcel cpmpanies making money while I was making a pittance, then I found Parcel 2 Go.
I was very please to find that Parcel to go are able to carry upto 25kg for as little as £6.19 plus VAT .
You ...
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Advantages: cheap Disadvantages: failed collections, failed promises and lengthy resolution, if at all
Parcel2Go.com are a big gamble. When things go OK for you, you've delivered your parcel to your customer on time and at a very competitive price. When it goes wrong, it goes very wrong and the very factor that exacerbates the whole experience is the reason they can keep their costs low - poor customer service. Bear this in mind when you book. Any other involvement with them other than booking your collection is most likely going to cause you much ...
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Advantages: easy to book, good prices Disadvantages: Unreliable,bad customer service,clumsy,
I have my own business and have to send my items all over the world and need to use a courier service for this.
I have now used parcel2go a total of 44 times, and the statistics are mounting up. I have had a good through all of my paperwork after a disaster yesterday ( more later ) and thought I would share my findings with you.
Out of 44 booked pick ups from me, 28 failed to collect the item,Once they turned up to collect it 3 days late.
19 times ...
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Advantages: Very Cheap for large parcels Disadvantages: None
I used to sell refurbished Laserjet 4 and 5 printers on Ebay and used Parcel2go all the time. The printers weighed 16kg and I sent one by Royal Mail once and it cost £25.
With Parcel2Go, the same parcel only costs around £8.99 so which one would you use ?
Because I was doing this business part time, I used to place the order online at parcel2go.com that evening, pack it up and label it ready to go and then the next morning take it to the nearest ...
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Advantages: easy to order online - can use paypal to pay Disadvantages: no idea of customer satisfaction
In the black corner, wearing white shorts.....
I've used them for delivering parcels for a couple of years - you order online, the DHL man comes and collects, and it generally gets delivered next day. From my experience, they hit their 95% SLA without any problem - a good value service
in the black corner, wearing gold shorts....
I was waiting 4 days to collect a parcel - farsical when things go wrong, in the end I had to send the parcel by ...
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Advantages: Live help and quick quote on website- very user friendly! Disadvantages: .
Decided to take a risk and use this carrier after hearing mixed reviews (their new £5.99 price is too good to pass up!!). Have to say I am totally impressed. I got a little mixed up on the website- turns out I had the wrong postcode when I was placing the order. However their live help facility was fantastic, you can click on it from any page on the order process and a staff member will help you, she pointed me to the postcode finder and 2 mins later ...
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I only wish I'd googled parcel2go before picking them to send a big box of Christmas presents to my relatives.
Wed 14th December 2005: Book a collection through their website, receive confirmation of payment through Worldpay but nothing from P2G.
Thurs 15th December: Wait for P2G to arrive to collect box, no one arrives by mid afternoon so call customer services. Finally get through to someone after 10 mins waiting on hold only to be told that ...
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13.01.2006
Quick review of www.parcel2go.com Review ofwww.parcel2go.comby
MBRacer
I would not advise anybody to use Parcel2Go at any cost. I paid for 1-2 day delivery and 2 weeks later I was still waiting for my parcel. They failed to collect the parcel on 4 separate occasions (when a date for collection had previously been confirmed). When I contatcted their Customer Services team they did not sem to care and were rude. This is the most unreliable service that I have ever experienced from a company and I wouldn't recommend their services.
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21.02.2008
Quick review of www.parcel2go.com Review ofwww.parcel2go.comby
plamosh
Never use Parcel2go! Even of DHl loses a parcel which happened twice with me they will refuse to give you a compensation because the parcel has fragile goods in it.
Eventhough DHL loses the parcel you would have to bear the whole loss!
That, I call, stealing!
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Advantages: Call centre in UK Disadvantages: Unprofessional
If your thing is masochism, Parcel2Go is for you.
If you try their US address service, which provides a mail forwarding service, beware. Many suppliers in the US send items through the mail without covering invoices. You need this in order to import the items into the UK. In addition, make sure the items are bound/bundled before asking for the delivery. Do not change your Parcel2Go order ever. I went to a web page to pay for the delivery and added ...
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Advantages: Low cost Disadvantages: Totaly unreliable and shambolic.
What a shambles! You get what you pay for! This seemed a good idea, low cost hassel-free collection from my home and cheaper than Parcelforce. BUT beware! No collection on agreed date. Then I was told that I had to order an alternative collection (despite DHL agreeing it was a failure on their part) and agree a second collection date as this was not automatic. This took a day to set up and this second collection also failed (and was also admitted ...
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14.05.2008
Quick review of www.parcel2go.com Review ofwww.parcel2go.comby
Bayree
Placed an order on Tuesday morning for collection Tuesday & got their agreement. Wednesday, parcel not collected, will collect on Thursday. Friday morning parcel still not collected, sent email @ 08.57, over 2 hours later still have not heard from them. Service very poor, they are in breach of contract. BE CAUTIOUS- THEY OR DHL ARE NOT RELIABLE
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Advantages: Very good value compared with all other couriers Disadvantages: May damage your goods and ignore all requests for compensation or even a refund
Parcel2go.com is a gamble. They offer very good rates and on my one and only experience of using them managed to pick up the package from my office on the day agreed.
I was sending an old Amstrad i had sold on ebay, and had taken care to pack it very carefully - a purpose-purchased plastic box, a roll of bubble wrap and lots of parcel tape. The chap who collected it (in his DHL van) was pleasant enough and even commented that it was a well-wrapped ...
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