www.parcel2go.com > Reviews

Advantages: cheap
Disadvantages: failed collections, failed promises and lengthy resolution, if at all

Parcel2Go.com are a big gamble. When things go OK for you, you've delivered your parcel to your customer on time and at a very competitive price. When it goes wrong, it goes very wrong and the very factor that exacerbates the whole experience is the reason they can keep their costs low - poor customer service. Bear this in mind when you book. Any other involvement with them other than booking your collection is most likely going to cause you much ... Read review

Advantages: easy to book, good prices
Disadvantages: Unreliable,bad customer service,clumsy,

I have my own business and have to send my items all over the world and need to use a courier service for this. I have now used parcel2go a total of 44 times, and the statistics are mounting up. I have had a good through all of my paperwork after a disaster yesterday ( more later ) and thought I would share my findings with you. Out of 44 booked pick ups from me, 28 failed to collect the item,Once they turned up to collect it 3 days late. 19 times ... Read review

Advantages: Very Cheap for large parcels
Disadvantages: None

I used to sell refurbished Laserjet 4 and 5 printers on Ebay and used Parcel2go all the time. The printers weighed 16kg and I sent one by Royal Mail once and it cost £25. With Parcel2Go, the same parcel only costs around £8.99 so which one would you use ? Because I was doing this business part time, I used to place the order online at parcel2go.com that evening, pack it up and label it ready to go and then the next morning take it to the nearest ... Read review

Advantages: easy to order online - can use paypal to pay
Disadvantages: no idea of customer satisfaction

In the black corner, wearing white shorts..... I've used them for delivering parcels for a couple of years - you order online, the DHL man comes and collects, and it generally gets delivered next day. From my experience, they hit their 95% SLA without any problem - a good value service in the black corner, wearing gold shorts.... I was waiting 4 days to collect a parcel - farsical when things go wrong, in the end I had to send the parcel by ... Read review

Advantages: Live help and quick quote on website- very user friendly!
Disadvantages: .

Decided to take a risk and use this carrier after hearing mixed reviews (their new £5.99 price is too good to pass up!!). Have to say I am totally impressed. I got a little mixed up on the website- turns out I had the wrong postcode when I was placing the order. However their live help facility was fantastic, you can click on it from any page on the order process and a staff member will help you, she pointed me to the postcode finder and 2 mins later ... Read review

Advantages: Low cost
Disadvantages: Shocking customer services

I only wish I'd googled parcel2go before picking them to send a big box of Christmas presents to my relatives. Wed 14th December 2005: Book a collection through their website, receive confirmation of payment through Worldpay but nothing from P2G. Thurs 15th December: Wait for P2G to arrive to collect box, no one arrives by mid afternoon so call customer services. Finally get through to someone after 10 mins waiting on hold only to be told that ... Read review

I would not advise anybody to use Parcel2Go at any cost. I paid for 1-2 day delivery and 2 weeks later I was still waiting for my parcel. They failed to collect the parcel on 4 separate occasions (when a date for collection had previously been confirmed). When I contatcted their Customer Services team they did not sem to care and were rude. This is the most unreliable service that I have ever experienced from a company and I wouldn't recommend their services.

Never use Parcel2go! Even of DHl loses a parcel which happened twice with me they will refuse to give you a compensation because the parcel has fragile goods in it. Eventhough DHL loses the parcel you would have to bear the whole loss! That, I call, stealing!

Advantages: Call centre in UK
Disadvantages: Unprofessional

If your thing is masochism, Parcel2Go is for you. If you try their US address service, which provides a mail forwarding service, beware. Many suppliers in the US send items through the mail without covering invoices. You need this in order to import the items into the UK. In addition, make sure the items are bound/bundled before asking for the delivery. Do not change your Parcel2Go order ever. I went to a web page to pay for the delivery and added ... Read review

Advantages: Low cost
Disadvantages: Totaly unreliable and shambolic.

What a shambles! You get what you pay for! This seemed a good idea, low cost hassel-free collection from my home and cheaper than Parcelforce. BUT beware! No collection on agreed date. Then I was told that I had to order an alternative collection (despite DHL agreeing it was a failure on their part) and agree a second collection date as this was not automatic. This took a day to set up and this second collection also failed (and was also admitted ... Read review

Placed an order on Tuesday morning for collection Tuesday & got their agreement. Wednesday, parcel not collected, will collect on Thursday. Friday morning parcel still not collected, sent email @ 08.57, over 2 hours later still have not heard from them. Service very poor, they are in breach of contract. BE CAUTIOUS- THEY OR DHL ARE NOT RELIABLE

Advantages: Very good value compared with all other couriers
Disadvantages: May damage your goods and ignore all requests for compensation or even a refund

Parcel2go.com is a gamble. They offer very good rates and on my one and only experience of using them managed to pick up the package from my office on the day agreed. I was sending an old Amstrad i had sold on ebay, and had taken care to pack it very carefully - a purpose-purchased plastic box, a roll of bubble wrap and lots of parcel tape. The chap who collected it (in his DHL van) was pleasant enough and even commented that it was a well-wrapped ... Read review