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Part Exchange - with Cash Back

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4 Apr 8th, 2002  (Apr 9th, 2002)

36 Ciao members have rated this review on average: helpful

Advantages:
I got what I asked for !

Disadvantages:
They initially tried selling what they had, not what I wanted .

Recommendable Yes:

Detailed rating:

Price

Service

Efficiency

After sales service

BeverlyN

BeverlyN

About me:

I am 34 yrs old. Ex Sales Manager from the IT Industry but now a full time mother of 2. I share my ...

Member since:08.04.2002

Reviews:7

Members who trust:2

I recently needed to sell my R Reg Rover 216 Cabriolet and buy a more practical, cheaper, but still reliable, "family" car. I decided to take it back to the dealer where I first purchased the car to see if they would buy it back and for how much.

SMC at Bath Road, Slough were very helpful considering I told them that my next car was not necessarily going to be a Rover and that I needed at least £1000 in my pocket after selling the Cabriolet and purchasing the next car.

They checked over my 4 year old Cabriolet and considered it to be a "good news" car, ie good condition, full service history, definately resellable. I was offered £5000 for the Cabriolet (a fair price I thought) and part exchange with cash back should they find a suitable "family" car for me.

My criteria for the next car was specific; price approximately £3-4000, 5 door - large boot needed for double buggy and baby equipment, reliable and full service history preferred.

As the Slough branch deal mostly in the more expensive range of Rovers such as MG's,I was referred to SMC Iver Heath, which is only a few miles away from Slough, as they had more in the way of "family" cars and could cater more to my price range.

Initially I did receive a couple of calls from the Iver Heath Sales man trying to sell me whatever he had in stock rather than what my criteria indicated.

However, he soon understood my needs and within 3 days of initial contact with Rover, I was test driving what was to be my next car. The 5 door, Rover 414SI looked good - platinum silver which apparently is a sought after colour, drove well - P registration, one lady owner from new, 1 year's MOT, full service history and was the right price - £3995.

Purchasing the car from Rover meant I was automatically entitled to a 3 month Warranty. However, before collecting the car, I was telephoned with a superb offer of 1 year's warranty for £100 which I snatched up!

All in all I feel that Rover listened to my request and found a workable solution in a timely manner. I would recommend SMC Slough and Iver Heath to anyone interested in buying Rovers. And would advise that if you tell them exactly what you want and work with them, I am sure they will do the best they can to accommodate you.
 

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Comments about this review »

chunka 23.04.2002 03:44

I thought this was quite intersting. I am thinking of selling my near enough new Vauxhall Corsa SRi very soon. I have 4 cars and I cant afford to keep them all. Rover seem o.k, but I dont think I'll ever be dealing with them! Chunka! X

budgy-of-borg 18.04.2002 20:26

good op ;) I enjoyed reading about your experience with this company. well done - Marg

COOOEEE 11.04.2002 23:50

I didn't see this before it was updated but it is fine now. I also saw your little white dot and wanted to say a warm welcome to Ciao. Happy writing. Fionaxx



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