Pro1.3 Trillion on balance sheet
ContraTaxpayers own 70% of it
ProGood internet and telephone banking services.
ContraThe branch staff aren't very knowledgeable and ban...
ProOn balance, service received has been adequate
Contramindless bureaucracy when it counted
ProLocality, staff friendliness
ContraNot open on Saturdays
ProThey provide the best on-line banking service
ContraToo many to list
ContraNot always competitive
ProRange of products, staff can be helpful
Contralack of communication
ProBrilliant online banking
ProAll round a great service
ProGood variety of accounts
ContraI have no regrets about not working for them anymo...
ContraHigh charges, unhelpful staff
ProVery secure service, good range of functions
ContraLengthy setup/first log-in process
Prolarge overdraft, phone banking, credit card
Contracharges can be steep, unhelpfull.
Prohighest overdraft limit
Contraeverything else is awful
ContraApalling customer service (Credit Cards)