Home > Finance > Banking & Personal Finance > Banks > Royal Bank of Scotland
Royal Bank of Scotland

Community images

  • Royal Bank of Scotland

Reviews - Royal Bank of Scotland

> Show product information

Competitiveness of c...
Efficiency of servic...
Online - Content/org...
Online - Ease of app...
Online - Investment ...

User reviews

Filter by
Review type
  • Quick reviews (3)
  • standard reviews (67)
Product rating
  • (22)
  • (9)
  • (8)
  • (9)
  • (22)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Not for me

“Rich Bankers Skip”

published 06/10/2009

1.3 Trillion on balance sheet

Taxpayers own 70% of it

RBS Rich Bankers Skip **************************************** ******** While getting completely brain numbed by politics generally recently, thanks to the paper ripping, feminist, jaw dropping nonsense that cavort these arenas of debate induced with flowery champagne cocktails in the members...

> Read review

Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

Did you find this review helpful? Yes 0

Good

“The best of a bad bunch.”

published 15/02/2010

Good internet and telephone banking services.

The branch staff aren't very knowledgeable and ban...

I have been banked with RBS since I was 16 years of age. Initially the reason I opened up a bank account was because my Dad banked with them, so RBS was a brand I was familiar with. I opened up my student bank account with HSBC, but I differed back to RBS a few years ago and they are now my major...

> Read review

Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

Did you find this review helpful? Yes 0

Good

“Moving Blues”

published 09/02/2003

On balance, service received has been adequate

mindless bureaucracy when it counted

Customer Service is a strange thing isn’t it. The thing is, we expect excellent customer service and therefore usually don’t even think twice when we receive it. In the case of a credit card, if you don’t have to ever contact them, then that must be a sign that all is going right. I have worked...

> Read review

Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service

Did you find this review helpful? Yes 0

Excellent

“I'm Loyal To The Royal”

published 03/06/2003

Locality, staff friendliness

Not open on Saturdays

I have been a customer of RBS (now RBS/Natwest) for just over 19 years, ever since my mum and dad helped me open my first bank account. I can’t really say that I made a lot of use of the services that the bank offered until I left school and went to College. That’s when I really...

> Read review

Did you find this review helpful? Yes 0

Satisfactory

“RBS - Ripoff Bank of Sharks”

published 10/04/2003

They provide the best on-line banking service

Too many to list

*** IN THE BEGINNING *** When I began college I decided to open my first bank account. I walked to the first bank I could find and signed up for their Student account. Unluckily for me, it turned out to be Royal Bank of Scotland. Being a little biased and overpatriotic I thought it would be a...

> Read review

Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

Did you find this review helpful? Yes 0

Excellent

“Happy Banking”

published 16/12/2002

Respectable company

Not always competitive

I currently am an account holder with The Royal Bank Of Scotland. (RBS) I am happy overall with the way in which they help me handle my account, and I have no hesitations in recommending the RBS to anyone else. My Account ---------- I currently have a Route 21 Account, which is for people aged...

> Read review

Did you find this review helpful? Yes 0

Super

“Money Matters”

published 07/06/2004

Range of products, staff can be helpful

lack of communication

Bank Accounts I joined the Royal Bank of Scotland in 1994 with a student account at their branch in Middlesbrough. Staff there were very helpful and explainned everything to a novice banker. The account carrys an interest free overdraft of up to £2000 which I didn't need until I became a post...

> Read review

Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

Did you find this review helpful? Yes 0

Good

“This bank is horrendous!!”

published 19/07/2005

Brilliant online banking

too many!!

This review is basically a chance for me to moan about one of the worst banks ever, my friends are tired of listening to me rabbiting on about this. I first opened an account with RBS in January 2002. My partner had persuaded me to switch banks; he had been with them for 5 years and never had any...

> Read review

Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

Did you find this review helpful? Yes 0

Excellent

“Me and banks”

published 20/11/2001

All round a great service

None really

Me and banks never used to get on too well ... back in the 1980's, in common with many other poor unfortunates, I got into some fairly tricky financial situations. In the early years of the Thatcher era, when there was all that dogma about the market and letting the weakest go to the wall, money...

> Read review

Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

Did you find this review helpful? Yes 0

Super

“From the outside looking in.”

published 26/09/2003

Good variety of accounts

I have no regrets about not working for them anymo...

Having spent 11 years of my working life at the Royal Bank of Scotland, now that I can look at it with a degree of detatchment I think I should write a review. I joined the bank in 1989 when it was quite frankly very low down in the UK bank ratings. Financially they weren't doing very well (It...

> Read review

Did you find this review helpful? Yes 0

Good

“Goodbye Old Friend”

published 15/07/2001

Competitive accounts

High charges, unhelpful staff

I had been with the Royal Bank of Scotland for 11 years until recently. They provided my current account and also my credit card through RBS Advanta. I have though now changed to an internet bank but it is early days to judge them yet but when I do you will be the first to know dear reader. So...

> Read review

Did you find this review helpful? Yes 0

Super

Very secure service, good range of functions

Lengthy setup/first log-in process

I have been banking at RBOS since I started at University and since graduation have been overseas, and so have been reliant on their Internet PC Banking to keep me (relatively) on top of my finances. As an undergraduate I had a few problems as they charged me for assorted items, and then despite...

> Read review

Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

Did you find this review helpful? Yes 0

Not for me

large overdraft, phone banking, credit card

charges can be steep, unhelpfull.

When I wrote this opinion the Royal bank were being nice to me but this has since changed. During the summer I was unable to get a job due to the massive unemployment and redundancies were I live, also my gran was diagnosed with cancer and died, this made job hunting a very low priority. I phoned...

> Read review

Did you find this review helpful? Yes 0

Not for me

highest overdraft limit

everything else is awful

As a university student I had to take out a student overdraft to pay for rent, tuition fees etc. I chose the Royal Bank of Scotland (RBOS) because it offered the highest overdraft limit for a student at the time (£1600). However since joining them I have experienced the worst customer service...

> Read review

Did you find this review helpful? Yes 0

Not for me

On-line Banking

Apalling customer service (Credit Cards)

I use On-line banking and that is fine. My Current Account and Credit Card (MasterCard) are both with the RBS Group. There appears to no liasion between these departments. My problem has been with the "Customer Service" call centre in Southend-on-Sea (Essex ..NOT Scotland!!!) their "service" is...

> Read review

Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

Did you find this review helpful? Yes 0