Pro1.3 Trillion on balance sheet
ConsTaxpayers own 70% of it
ProGood internet and telephone banking services.
ConsThe branch staff aren't very knowledgeable and ban...
ProOn balance, service received has been adequate
Consmindless bureaucracy when it counted
ProLocality, staff friendliness
ConsNot open on Saturdays
ProThey provide the best on-line banking service
ConsToo many to list
ConsNot always competitive
ProRange of products, staff can be helpful
Conslack of communication
ProBrilliant online banking
ProAll round a great service
ProGood variety of accounts
ConsI have no regrets about not working for them anymo...
ConsHigh charges, unhelpful staff
ProVery secure service, good range of functions
ConsLengthy setup/first log-in process
Prolarge overdraft, phone banking, credit card
Conscharges can be steep, unhelpfull.
Prohighest overdraft limit
Conseverything else is awful
ConsApalling customer service (Credit Cards)
Listed on Ciao since: 28/07/2000