Home > Finance > Banking & Personal Finance > Banks > Royal Bank of Scotland
User rating
User rating User rating
70 Reviews

Community Quote

I have been trying to move branches for 6 weeks now due to the imminent Santander take over ordered by Brussels! Just made a formal complaint to FSA as the RBS have told me the transfer may take 3... more

User Reviews

for Royal Bank of Scotland

Rating Summary based on 70 reviews

  • 5 Stars
    22
  • 4 Stars
    9
  • 3 Stars
    8
  • 2 Stars
    9
  • 1 Star
    22

Detailed rating

  • Competitiveness of charges/rates
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • Online - Investment tracking
  • 3.0
  • 3.1
  • 3.3
  • 2.8
  • 1.6
  • 52 of 52 Ciao users found the following review helpful
    Picture of 1st2thebar

    Level 7 1st2thebar

    Member since 11/05/2005

    Reviews written: 461

    User doesn't recommend the product

    Advantages Advantages 1.3 Trillion on balance sheet

    Disadvantages Disadvantages Taxpayers own 70% of it

    RBS Rich Bankers Skip **************************************** ******** While getting completely brain numbed by politics generally recently, thanks to the paper ripping, feminist, jaw dropping nonsense that cavort these arenas of debate induced with flowery champagne cocktails in the members lounge. I’ve not seen so much mince on display since waiting in the school dinner queue; so I’ve realised why urgent financial matters have been lost with these types of people, who are more at home with licking boots than actually giving the bankers the boot. – Now I’ve seen the bigger picture ... more
  • 24 of 25 Ciao users found the following review helpful
    Picture of flurey

    flurey

    User doesn't recommend the product

    Advantages Advantages They provide the best on-line banking service

    Disadvantages Disadvantages Too many to list

    *** IN THE BEGINNING *** When I began college I decided to open my first bank account. I walked to the first bank I could find and signed up for their Student account. Unluckily for me, it turned out to be Royal Bank of Scotland. Being a little biased and overpatriotic I thought it would be a good thing to join a Scottish bank. They even claimed that they would offer me 20 pounds if I joined them so how could I refuse. Sadly, this bribe payment never actually appeared in my account, despite all the complaints. Mistakenly, I continued to use them ever since, much to my disappointment on many ... more
  • 60 of 60 Ciao users found the following review helpful
    Picture of helencbradshaw

    Level 8 helencbradshaw

    Member since 29/07/2001

    Reviews written: 310

    3 Stars Moving Blues 09/02/2003
    User recommends the product

    Advantages Advantages On balance, service received has been adequate

    Disadvantages Disadvantages mindless bureaucracy when it counted

    Customer Service is a strange thing isn’t it. The thing is, we expect excellent customer service and therefore usually don’t even think twice when we receive it. In the case of a credit card, if you don’t have to ever contact them, then that must be a sign that all is going right. I have worked in contact Centre Management for a long time, in insurance, TV and Telephone sectors and you can generally expect that when you get an increase of calls into the call centre, something has gone very wrong. I am passionate about customer service and I just cannot stand it when mindless bureaucracy gets ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of Clurbur85

    Clurbur85

    User recommends the product

    Advantages Advantages Good internet and telephone banking services.

    Disadvantages Disadvantages The branch staff aren't very knowledgeable and bank charges are too high.

    I have been banked with RBS since I was 16 years of age. Initially the reason I opened up a bank account was because my Dad banked with them, so RBS was a brand I was familiar with. I opened up my student bank account with HSBC, but I differed back to RBS a few years ago and they are now my major banking provider. I would like to give you an overview of the services the bank offers and my opinion on its bank account and the general banking service. *********** The branch **************** Long gone are the days where you build up a relationship with your bank manager - you are now unlikely to ... more
  • 28 of 28 Ciao users found the following review helpful
    Picture of carol_uk

    carol_uk

    5 Stars Happy Banking 16/12/2002
    User recommends the product

    Advantages Advantages Respectable company

    Disadvantages Disadvantages Not always competitive

    I currently am an account holder with The Royal Bank Of Scotland. (RBS) I am happy overall with the way in which they help me handle my account, and I have no hesitations in recommending the RBS to anyone else. My Account ---------- I currently have a Route 21 Account, which is for people aged between 16-21. This is normally a very popular account with students, as when you are in this account, you are entitled to many offers, ie free entry into loads of top clubs in the UK. With the Route 21 Account, I can have a switch card, credit card, cheque book, and all the usual facilities, (as long as ... more