1.3 Trillion on balance sheet
Taxpayers own 70% of it
Good internet and telephone banking services.
The branch staff aren't very knowledgeable and ban...
On balance, service received has been adequate
mindless bureaucracy when it counted
Locality, staff friendliness
Not open on Saturdays
They provide the best on-line banking service
Too many to list
Not always competitive
Range of products, staff can be helpful
lack of communication
Brilliant online banking
All round a great service
Good variety of accounts
I have no regrets about not working for them anymo...
High charges, unhelpful staff
Very secure service, good range of functions
Lengthy setup/first log-in process
large overdraft, phone banking, credit card
charges can be steep, unhelpfull.
highest overdraft limit
everything else is awful
Apalling customer service (Credit Cards)