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Member since:31.12.2007

Reviews:1

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RBS Customer Service Centre (Southend-on Sea)

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04.01.2008 (31.12.2007)

Advantages:
On - line Banking

Disadvantages:
Apalling customer service (Credit Cards)

Recommendable No:

Detailed rating:

Staff courtesy

Promptness of service

Efficiency of service

Competitiveness of charges/rates

Online - Content/organization of siteExcellent

Online - Reliability/speed of siteExcellent

Online - Ease of applying for productsGood

Online - Investment trackingNot Applicable

2 Ciao members have rated this review on average: very helpful See ratings
very helpful by (50%):
  1. jenny967
helpful by (50%):
  1. MAFARRIMOND

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I use On-line banking and that is fine. My Current Account and Credit Card (MasterCard) are both with the RBS Group. There appears to no liasion between these departments.
My problem has been with the "Customer Service" call centre in Southend-on-Sea (Essex ..NOT Scotland!!!) their "service" is absolutely appalling!! My simple request took 3 weeks to be dealt with. I had to go through five different levels of management, be subjected to rude and insulting language and a mantra of the "computer says no" variety. I am a pensioner and a less forceful
personality would probably accepted the unfair "late payment" (caused by paying less than 24 hours "early") charge when a refund was initially refused. I am still waiting for an apology for the way I was treated, and will persist until one is forhcoming.

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This review of Royal Bank of Scotland has been rated:

"very helpful" by (50%):

  1. jenny967

"helpful" by (50%):

  1. MAFARRIMOND

The overall rating of a review is different from a simple average of all individual ratings.



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