Royal Bank of Scotland

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Royal Bank of Scotland

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61% positive

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Review of "Royal Bank of Scotland"

published 04/01/2008 | BelfastBasil
Member since : 31/12/2007
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro On-line Banking
Cons Apalling customer service (Credit Cards)
very helpful
Efficiency of service
Competitiveness of charges/rates
Staff courtesy
Promptness of service
Online - Content/organization of site

"RBS Customer Service Centre (Southend-on Sea)"

I use On-line banking and that is fine. My Current Account and Credit Card (MasterCard) are both with the RBS Group. There appears to no liasion between these departments.
My problem has been with the "Customer Service" call centre in Southend-on-Sea (Essex ..NOT Scotland!!!) their "service" is absolutely appalling!! My simple request took 3 weeks to be dealt with. I had to go through five different levels of management, be subjected to rude and insulting language and a mantra of the "computer says no" variety. I am a pensioner and a less forceful
personality would probably accepted the unfair "late payment" (caused by paying less than 24 hours "early") charge when a refund was initially refused. I am still waiting for an apology for the way I was treated, and will persist until one is forhcoming.

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Product Information : Royal Bank of Scotland

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Ciao

Listed on Ciao since: 28/07/2000