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  • Royal Mail Airsure

Reviews - Royal Mail Airsure

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Good

Cheaper than a courier, easier to post, priority h...

Tracking isn't detailed, no guaranteed delivery ti...

Airsure is one of the three services Royal Mail offers for sending post internationally; the other two are International Signed-For and Airmail. The key features of Airsure are that it is given priority handling within the UK, making it generally somewhat quicker than the other services, and the...

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Not for me

No advantages at all

Packages are not tracked and consequently lost. Cl...

I'm due to set off in 10 days on a trip which requires 3 different visas. I'm a UK citizen living in Spain. I set my passport (via the very reliable Spanish certified mail) to an agency to get my visas for me which they later set to my UK home address, to be then sent to me. My passport and 3...

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Not for me

parcels leaving on weekends

misleading information, customer service, unreliab...

I lost my possesion while abroad on a Friday and I told someone to send me some important documents from home. As the private delivery companies were closed for business for weekend, my friend went to the Post Office were she was advised about the AirSure as the most rapid, recorded service for...

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Not for me

“Use ONLY as a last resort”

published 19/10/2005

None that I am aware of!

Costs more, not guaranteed, not particularly fast ...

I live in the US and needed some documents sent from the UK. My mother enquired about which service to use and was told that Airsure was fast, safe, and reliable. She paid around $15 to send the letter and was quoted a delivery time of 3-5 days and given a tracking #. When the item hadn't arrived...

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Not for me

published 31/07/2007

My advice - don't use this service - pay a premium and use something like DHL, UPS, FEDEX. Needed an item to get to the US fairly quickly and checked the Royal mail website - Airsure recommended with 4/5 day delivery and online tracking - Sounds good. Delivery took 12 days! Online tracking consists of (I paraphrase) - "we have received your package" (I know I gave it to you) - "Your package is on its way to the overseas country" - "your package has been passed to the overseas postal service for delivery" AND THAT'S IT, THAT'S ALL YOU GET. The package was delivered on 21st July and the online tracking is still showing the last message 10 days later. Absolute rubbish service - don't bother.

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Not for me

published 16/07/2008

Sent a birthday present to my daughter in California via this service, which after two weeks has not yet arrived. The tracking system is a joke (it only says that the item is passed to international delivery services, with no other information). The customer support is a joke. It seems like a service from 50 years ago. There is no recourse, really -- after 25 days, you get to submit a claim form which then takes months to investigate and then process. I will never again use this service and I am not recommending it to anyone. I have used priority mail (which is what this servce really is) in the US, with excellent results. But, when combined with Royal Mail, it is very different.

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Super

published 17/01/2009

Sent important package from UK to Hong Kong. Parcel arrived in 4 days! Very quick as hoped. However the delivery was "attempted" and a card left because unfortunately my friend wasn't at home at time, I guess. Hopefully they'll re-deliver or my friend will pick it up? Pros: Fast service in my experience. Tracking fairly accurate/informative. Good value for money. Cons: Tracking system isn't as reliable as I hoped. Not sure what's happening if parcel isn't collected/re-delivered. Not good feedback! :( Zero customer service, just you try getting to talk to a real person! I'd use the service again for fast delivery, I think.

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Not for me

published 24/07/2008

The Royal Mail states - "Airmail delivery aims for Europe are 3-4 working days and 5-7 working days for the rest of the world. These aims include items being sent by the Airsure service. Delivery targets are not guaranteed and we do not accept any claims for the delay of an item. A delivery aim refers to the point of delivery, not the point of transfer from one country to another". I posted to the Costa Del Sol on 1/7/08 it is now the 24th still not arrived. Their advertising is at the very least misleading as they have no conrtol whatsoever when the item leaves the uk. I will not use them again

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Not for me

published 13/05/2009

I'm very unhappy with Airsure. A letter was posted to me in Spain from GB using this service and it's taken 5 days just for the tracking message to change. Apparently it's now been passed to the overseas......etc for delivery in Spain. What happened to the 1 day faster than normal airmail the sender was assured in the Post Office? I definitely won't be recommending Airsure to anyone. Had my letter been posted 1st class I would have received it by now. As it is, goodness knows when it'll arrive.

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Excellent

published 17/04/2008

Items arrived to Finland from the UK in three days, exactly as the Royal Mail website advertised. It would seem people write reviews when things go bad, so this hopefully compensates. I'll be using this service again, as I currently have one package lost to RM's Unsigned service, but this Airsure one worked flawlessly at least this time.

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Not for me

“Airsure? notsure!”

published 09/05/2008

Price- but what's the point if you don't receive t...

Terrible customer service, item never reach the de...

I have been searching the best way to deliever a present to my partner who was in Malaysia for around 3 weeks as he would have to celebrate his birthday there. After checking the delivery time and rate of most service provider, I thought i would give royalmail another go ( I previously send small...

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Super

Parcels arrive at their destination within 2/3 day...

Tracking could be improved

Hello to you all! Will keep it short and simple.. Sent important documents to Rotterdam on 16/02/11. The documents left the UK on 17/02/11 and arrived in Rotterdam the same day. I received an email from the receiver that the documents had been delivered on 18/02/11. Great stuff! The follwoing...

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Super

For me, a very fast and reasonably tracked service...

None that I experienced.

I have used Airsure 4 times in recent months to various parts of the USA from Dorset. On all occasions items have arrived in good condition within 4/5 days. Tracking has consisted of "Have received your item for processing", "Item has been passed to overseas mail service on.... for delivery" 3...

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Satisfactory

Price, getting confirmation of delivery

Uncertainty, tracking is not great

For those of you reading these reviews, having just posted an important item via Airsure, terrified your item may take weeks to be delivered, my item was delivered at its destination in Washington, DC (I sent it from London) after 5 business days (7 days total), not including the day of posting...

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Not for me

Absolutely None Whatsoever.

Unreliable Service. Our letter was lost . Useless ...

We posted a very important letter to Florida on 1st October 2010. It has never arrived The tracking service is a complete waste of time. All it has ever said is the letter left the UK. However the American postal service reported that it has never received the letter.Presumably our letter is...

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