... Losing an estimate 1 million a week in revenue due to other delivery services and the internet, Royal Mail have been dodging the golden bullet of liquidation for a while, so it isn’t a good day or month to talk about their ‘special delivery, next day service’; because it isn’t happening. I ... Read review
Advantages: 50% of post gets to their destination on time Disadvantages: Your not covered and RM don't pay up if anything goes missing
...delivery services and the internet, Royal Mail have been dodging the golden bullet of liquidation for a while, so it isn’t a good day or month to talk about their ‘special delivery, next day service’; because it isn’t happening. I can also claim it doesn’t surprise me, due to the fact it is state owned and like all Governmental Divisions they’re not effective as a business to business service.
Your better off with ‘pigeon mail’ today, ... ...aware, so in a way Royal Mail has a lot to thank their ancient paper traditions; or maybe it’s just a careful plan to keep the Royal Mail afloat from the demons of progress.
In the times where I allocated the Royal Mail to serve me while I was marketing in MT Handsets, the area of Scotland was notoriously rocky as 60% of the handsets went missing while using the ‘next day special delivery’ service. Postal laws in Scotland change dramatically ... more
POST OFFICE – Special Delivery Next Day Service -- -- -- State-Owned Limited Company Founded in 1660 HQ – London UK Key Management – Donald Brydon, Adam Crozier, HM Government Divisions Online URL – www.royalmailgroup.com – www.royalmail.com -- -- --
The Stamp Off
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Nothing like a disgruntled Postal worker shifting off to work in a mist of doom and gloom that has swept the UK since recession has decided to reside here. Whether you’re in the post rooms at 5am or treading the driveways, the once happy postie who whistles to ‘Don’t worry, be happy’ repeat times 200, looks to be on holiday. Now we are in the deepest recession on record for the longest period of 60 years since these matters were logged, postal strikes are in force. Losing an estimate 1 million a week in revenue due to other delivery services and the internet, Royal Mail have been dodging the golden bullet of liquidation for a while, so it isn’t a good day or month to talk about their ‘special delivery, next day service’; because it isn’t happening. I can also claim it doesn’t surprise me, due to the fact it is state owned and like all Governmental Divisions they’re not effective as a business to business service.
Your better off with ‘pigeon mail’ today, at least the post-code lottery doesn’t determine whether your postal service is effective by pigeon. They get the pecks by exercise and without Sat Nav; very green I might add. This is what happened in the mid 17th Century when it was only used by the Monarch before opening up to the public later on. It is remarkable how long this establishment has survived for and even with the digital age, the way the UK does business especially paper written documentations hasn’t changed with our age. The legal professions is the main culprit at such ludicrous paper wastage; the slowest at becoming digitally aware, so in a way Royal Mail has a lot to thank their ancient paper traditions; or maybe it’s just a careful plan to keep the Royal Mail afloat from the demons of progress.
In the times where I allocated the Royal Mail to serve me while I was marketing in MT Handsets, the area of Scotland was notoriously rocky as 60% of the handsets went missing while using the ‘next day special delivery’ service. Postal laws in Scotland change dramatically while offloading MT items to depots. If, items weren’t signed off while on delivery within an hour the items were dispatched at whim back to their non delivered HQ in Glasgow; and that I may say is a black-hole full of MT products that any postal worker can pick up without any trouble, a true ‘free market’; no internal regulations and the business has to fork-out for the lost items because the Royal Mail singles out MT products for a no insurance option. A very expensive mistake, but over the years I’ve been able to warn MT merchandisers of the Royal Mail terms and gained credibility in doing so.
– The SD service (Special Delivery) reeks of governmental intervention; an expensive service that you pay more for, which does exactly the same as a standard Royal Mail delivery service for a lot less. Their online code recognition while using the SD service is absolutely rigged to the hilt with discrepancies. All SD items claimed they have reached their destinations after a 24hr period regardless if they’ve been signed for or even delivered. I hasten to add the UK public has been stung enough via the inept cash hungry postal system.
Now the State-Owned organization is beyond giving a fair service; I see it as ‘penny pinching’ since the introduction of price hikes due to size of width for normal envelopes. Just like the public owned banks the Royal Mail is over-sized and is unmanageable, parts will be sectioned and sold off accordingly to try to resurrect the failing blue-chip business. Rightly, the employees have a real concern for their pension pots which will disappear if the demise of the 300 year old establishment continues to fail. The Royal Mail management like the banks has disengaged from their own employees and have exploited the workers rights, by illegally threatening job cuts if workers don’t comply with the radical changes of modernism. Yet many of the workers have been faithful employees for forty years, and don’t see any compromise from the Royal Mail Chiefs. The share-holders program makes enough money for the top management so like so many high brass companies, the price sheet is the only thing that matters. – The fall guys are the workers.
Billy Hayes, Chief of the Communication Workers Union, is energizing the strike actions to be further stepped up, for a faster and better equipped deal for the employee long term. The gulf between the workers and the chief RM staff has elapsed beyond recognition. CEO Adam Crozier will be amassing 1Million in salary at the end of the year, Royal Mail have defended Crozier’s outlandish pay as the RM Group has been profitable in some quarters of the business. Hayes sees the way which employees have been subsequently treated on a lower scale as heartless and following the breeched terms of 2007 the CWU will defend their pledge as a means of securing jobs and pensions for the future. The Tories gleaming smile will relish the RM state as they see the winning post in June 2010; before-hand Mandelson will inevitably camp it all up as business secretary and slice off the cream off the top for his own dwellings. An extra postal system that deems competitive could start the demise of the fallen Royal institution; Governmental, intervention will increase more competitive markets by adding more postal companies. Just like the banks.
Westminster is becoming more like an asset liquidator; taking off bits of institutions for their own use. Selling off the profitable areas and giving the public the crumbs. There is a notable reflection to how the banks are being chopped up with the Royal Mail. The plan could make 60,000 jobs go in one swoop; modernizing this 300 year plus institution instead of merging in the new reforms gradually.
The special delivery service online is an atrocious fix, that blinkers the customer from their own rights. I’m not sure if the employees are to blame for the stripping of the institution as they certainly are not to be blamed for the online blinkered system that dupes their clients. – The workers are regulated to the hilt, even to the delivery drivers who’ve got to walk at a steady 4 mile an hour at all times, regardless of dog that stalks the garden gate. Over regulation of this institution stinks of lack of people power; and reeks of Westminster sweat rooms; hence why the CWU have thrown in employee rights into the arena.
I fear the death knell of the Royal Mail is on our doorsteps. The introduction of online postal systems far more superior to Royal Mail’s offerings is the way to go, as great insurance opportunities are being shifted from major insurance firms who are feeling the pinch of the recession that we are still in; even though we’ve been told we are now in growth. I’ve noticed some fabulous online deals which is inevitably better than Royal Mail’s SD option. Royal Mail are on borrowed time; the clients don’t trust the system and now their own employees have risen to Royal Mail’s demonic practices; the unrest hasn’t just happened but has been rife for years.
The extinguishing P.O in small villages has caused big hardships in the communities. Many could not survive and had no help from authorities or the government. There is a pattern appearing that deems just as potent as how the US firms took hold of UK marketing and stripping components apart, in the 1990’s. Now our own government is doing it, leaving an absolute shambles for the next administration to clear up in 2010.
Advantages: good for important packages Disadvantages: pricey, not always reliable
I use Royal Mail's special delivery service both personally and professionally, with items that need to be received within a certain time frame. It's not a great time to be reviewing this, with ongoing post strikes, but I'll disregard these when giving my opinion.
===what is special delivery?===
Special delivery is a service offered by Royal Mail to guarantee delivery of your item by 1pm the next day. They guarantee that this will occur, or your ... ...can log on to the royal mail website and work out the postage online, or takeyour package to your local post office. They will weigh your package and confirm the price and arrange the delivery. You will be given a unique number that you can use to 'track and trace' your item via their website, to check delivery. Within 6 days, the signature of the person that has signed for the package will be uploaded and you are able to see this.
===My experience===
...
katherineh123 04.11.2009
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Ciao members have rated this review on average: very helpful Review of Royal Mail Special Delivery Next Day
Advantages: Next day delivery, resonable price Disadvantages: Forces you to sign for each individual package
...viewpoint, I actually quite like Royal mail special delivery, firstly as a sender but also as a receiver.
Because of the high cost (although for a next day delivery service not too bad really), I have only sent items a couple of times by special delivery, the last time was sending a birthday present. The main advantage beside providing next day delivery, is that the standard cover is up to £500, rather than the standard £34. In both this and the ... ...for a next day service, is in reality not too bad, a 500 - 1000g package, costs £6, although it costs two pounds extra for guaranteed Saturday delivery, and can be brought over the counter at the local post office. One of the supposed advantages is that you receive proof of delivery, however, while on the site, upon delivery, it shows up for delivery, unlike many other next day services, you cannot view the signature of the person who signed for ...
warandpeace 23.11.2007
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Ciao members have rated this review on average: very helpful Review of Royal Mail Special Delivery Next Day
Advantages: Good for people who are at home all day. Disadvantages: No answer calling depot, re-arrange delivery is ignored and all blame each other.
...given a receipt from the Royal Mail website clearly stating the postoffice and the date the letter would be there. All I had to do was take ID and sign at the PO.
On the Saturday however, I was in my house and at 10am was amazed to see a delivery note apparently posted through my door at 08:57. I had been in all morning so they could not have knocked the door. What's worse is that this meant my letter was on a posties round, in a bag, rather than ... ...try!
B) Why do Royal Mail not deliver to local post offices even when this is arranged and they have sent a receipt. The rumour mill suggests the delivery workers don't like doing it. They are about as militant as you can get this side of the English Channel so if they don't want to then they won't.
C) Why do Royal Mail advertise phone number on failed delivery notes when there is a 1 in 1 chance that nobody will answer at the depot all year round. ...
ewancombe 15.12.2008
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Ciao members have rated this review on average: very helpful Review of Royal Mail Special Delivery Next Day
Advantages: None really, Recorded delivery thats about it! Disadvantages: Rude, Nasty, Unreliable, Damage goods, Expensive
...my own opinion on this Royal Mail service.
Ahh well.... EBAY! THE JOYS OF IT:) People claim their money back with a few clicks of a button if """Their product does not arrive""! So special and recorded delivery is a must for me and many other sellers.
Now... Too be honest Royal Mail is one of the worst companies I have ever dealt with. Whether my items are not delivered on time.. Arrive soaking wet.. Arrive smashed up.. OR NEVER ARRIVE AT ALL! ... ...500 pounds on your item. Royal mail will not admit that the parcel is lost until 28 days after posting they told me! Its rediculous that you pay over 6 Pounds to post a parcel gauranteed by the next day and they can somehow allow 28?? Ofcouse you can count the weekend but that is just the sunday.. No excuse.
They lost my brand New phone purchased from ebay. The seller has sent me the proof of postage etc so I know its not his fault. I now have to ...
nickbrown60 14.02.2009
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Ciao members have rated this review on average: very helpful Review of Royal Mail Special Delivery Next Day
Advantages: Timed Delivery Disadvantages: Not always 'delivered'
--Intro--
Royal Mail have 2 different special delivery services, before 9am and next day delivery,
-Before 9am-
Guaranteed service before 9am or you get you money back. The prices are quite competitive really, starting at £9.35. The weight limit is 2kg and the goods you send are covered upto £2500 in compensation.
-Next day-
This is a next day guaranteed service. Prices start at £4.30 so very competitive. Although i do think it would be cheaper ... ...your items progress on the royal mail website with their 'track & trace' system. You just put your tracking number into the box and it tells you where in its journey your package is. If you dont have access to the internet you can also call Royal Mail on 08457 001 200 but be prepared for the usual Royal Mail holding!
Once the item has been delivered you can also view the proof of delivery. This will show the signature of the person who signed for ...
clarej69 14.04.2007
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Ciao members have rated this review on average: helpful Review of Royal Mail Special Delivery Next Day
Speed of delivery
Reliability of company
Competitiveness of char...
Customer service
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Advantages: Trustworthy,part of the British culture Disadvantages: Need to update some of their depots
It seems to be fashionable to knock the RoyalMail at the moment,but I think it is a good,reliable and trustworthy service.Just think,that you can post a letter in Glasgow for just 27 pence and get it to London within a day or two...what would it cost you to take it yourself? Okay,I know that First Class mail doesn't always arrive the nextday,but if your letter is that vital you should use the RoyalMail's SpecialDelivery service which will guarantee next-daydelivery and starts at £3.50 for a letter - cheaper than most couriers.Or,if your letter is not that urgent,try Recorded Delivery which doesn't get the letter there any quicker,but it is signed for,and provides extra peace of mind.This service is cheaper at just 90pence for a letter.I use this service a lot for documents and important letters.An added advantage is that you can ...
Suzan 22.11.2000
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Ciao members have rated this review on average: helpful Review of Royal Mail
Advantages: quick delivery... if it actually gets there Disadvantages: awful customer service, no guarantee it's been received even with a signature
I sent something using the specialdelivery service about 6 months ago to the other end of the country. The RoyalMail say it's guaranteed to be there by 1pm the nextday which it wasn't. I checked with the person who i sent it to & they hadn't received it. I checked with the RoyalMail & they said it had been delivered but they didn't have the signature as proof so i would have to put in a claim including proof of how much i sent so i needed a bank statement. I must have rung them up at least 6 or 7 times as i was told someone would get back to me within 24 hours so 2 days later i found myself ringing again & was told exactly the same thing that i would be contacted within 24 hours which again i wasn't. The customer service team were absolutely usless.
It took over 3 months for everything to be sorted. They eventually sent me ...
Great_reviewer07 11.01.2009
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Ciao members have rated this review on average: somewhat helpful Review of Royal Mail
Advantages: Packages upto 5kg next day /double money back. Tracking on EVERY PARCEL. Disadvantages: Not many depots so people have problems receiving goods.
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All in all though, 98-9% of the time deliveries are perfect, nextday etc. The other times you lose money but it still evens out given that they can be cheaper if you are a regular customer(thier prices are flexible depending on the volume you send therefore it is usually best to contact the nearest depot and speak with the staff)
Royalmail has depots in everytown and more delivery options. that is their only advantage. Compare Specialdelivery(guaranteed nextday) with the City link guaranteed nextday service and City link wins every time. ...
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