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The Stamp Off

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1 Nov 2nd, 2009 

47 Ciao members have rated this review on average: very helpful

Advantages:
50% of post gets to their destination on time

Disadvantages:
Your not covered and RM don't pay up if anything goes missing

Recommendable No:

Detailed rating:

Speed of delivery

Reliability of company

Competitiveness of charges/prices

Customer service

1st2thebar

1st2thebar

About me:

- Writing style is crossed between the Milky Bar Kid and Doc Martin - Boundless stark gruff scripts ...

Member since:11.05.2005

Reviews:189

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POST OFFICE – Special Delivery Next Day Service
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State-Owned
Limited Company Founded in 1660
HQ – London UK
Key Management – Donald Brydon, Adam Crozier, HM Government Divisions
Online URL – www.royalmailgroup.com – www.royalmail.com
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The Stamp Off
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Nothing like a disgruntled Postal worker shifting off to work in a mist of doom and gloom that has swept the UK since recession has decided to reside here. Whether you’re in the post rooms at 5am or treading the driveways, the once happy postie who whistles to ‘Don’t worry, be happy’ repeat times 200, looks to be on holiday. Now we are in the deepest recession on record for the longest period of 60 years since these matters were logged, postal strikes are in force. Losing an estimate 1 million a week in revenue due to other delivery services and the internet, Royal Mail have been dodging the golden bullet of liquidation for a while, so it isn’t a good day or month to talk about their ‘special delivery, next day service’; because it isn’t happening. I can also claim it doesn’t surprise me, due to the fact it is state owned and like all Governmental Divisions they’re not effective as a business to business service.

Your better off with ‘pigeon mail’ today, at least the post-code lottery doesn’t determine whether your postal service is effective by pigeon. They get the pecks by exercise and without Sat Nav; very green I might add. This is what happened in the mid 17th Century when it was only used by the Monarch before opening up to the public later on. It is remarkable how long this establishment has survived for and even with the digital age, the way the UK does business especially paper written documentations hasn’t changed with our age. The legal professions is the main culprit at such ludicrous paper wastage; the slowest at becoming digitally aware, so in a way Royal Mail has a lot to thank their ancient paper traditions; or maybe it’s just a careful plan to keep the Royal Mail afloat from the demons of progress.

In the times where I allocated the Royal Mail to serve me while I was marketing in MT Handsets, the area of Scotland was notoriously rocky as 60% of the handsets went missing while using the ‘next day special delivery’ service. Postal laws in Scotland change dramatically while offloading MT items to depots. If, items weren’t signed off while on delivery within an hour the items were dispatched at whim back to their non delivered HQ in Glasgow; and that I may say is a black-hole full of MT products that any postal worker can pick up without any trouble, a true ‘free market’; no internal regulations and the business has to fork-out for the lost items because the Royal Mail singles out MT products for a no insurance option. A very expensive mistake, but over the years I’ve been able to warn MT merchandisers of the Royal Mail terms and gained credibility in doing so.

– The SD service (Special Delivery) reeks of governmental intervention; an expensive service that you pay more for, which does exactly the same as a standard Royal Mail delivery service for a lot less. Their online code recognition while using the SD service is absolutely rigged to the hilt with discrepancies. All SD items claimed they have reached their destinations after a 24hr period regardless if they’ve been signed for or even delivered. I hasten to add the UK public has been stung enough via the inept cash hungry postal system.

Now the State-Owned organization is beyond giving a fair service; I see it as ‘penny pinching’ since the introduction of price hikes due to size of width for normal envelopes. Just like the public owned banks the Royal Mail is over-sized and is unmanageable, parts will be sectioned and sold off accordingly to try to resurrect the failing blue-chip business. Rightly, the employees have a real concern for their pension pots which will disappear if the demise of the 300 year old establishment continues to fail. The Royal Mail management like the banks has disengaged from their own employees and have exploited the workers rights, by illegally threatening job cuts if workers don’t comply with the radical changes of modernism. Yet many of the workers have been faithful employees for forty years, and don’t see any compromise from the Royal Mail Chiefs. The share-holders program makes enough money for the top management so like so many high brass companies, the price sheet is the only thing that matters. – The fall guys are the workers.

Billy Hayes, Chief of the Communication Workers Union, is energizing the strike actions to be further stepped up, for a faster and better equipped deal for the employee long term. The gulf between the workers and the chief RM staff has elapsed beyond recognition. CEO Adam Crozier will be amassing 1Million in salary at the end of the year, Royal Mail have defended Crozier’s outlandish pay as the RM Group has been profitable in some quarters of the business. Hayes sees the way which employees have been subsequently treated on a lower scale as heartless and following the breeched terms of 2007 the CWU will defend their pledge as a means of securing jobs and pensions for the future. The Tories gleaming smile will relish the RM state as they see the winning post in June 2010; before-hand Mandelson will inevitably camp it all up as business secretary and slice off the cream off the top for his own dwellings. An extra postal system that deems competitive could start the demise of the fallen Royal institution; Governmental, intervention will increase more competitive markets by adding more postal companies. Just like the banks.

Westminster is becoming more like an asset liquidator; taking off bits of institutions for their own use. Selling off the profitable areas and giving the public the crumbs. There is a notable reflection to how the banks are being chopped up with the Royal Mail. The plan could make 60,000 jobs go in one swoop; modernizing this 300 year plus institution instead of merging in the new reforms gradually.

The special delivery service online is an atrocious fix, that blinkers the customer from their own rights. I’m not sure if the employees are to blame for the stripping of the institution as they certainly are not to be blamed for the online blinkered system that dupes their clients. – The workers are regulated to the hilt, even to the delivery drivers who’ve got to walk at a steady 4 mile an hour at all times, regardless of dog that stalks the garden gate. Over regulation of this institution stinks of lack of people power; and reeks of Westminster sweat rooms; hence why the CWU have thrown in employee rights into the arena.

I fear the death knell of the Royal Mail is on our doorsteps. The introduction of online postal systems far more superior to Royal Mail’s offerings is the way to go, as great insurance opportunities are being shifted from major insurance firms who are feeling the pinch of the recession that we are still in; even though we’ve been told we are now in growth. I’ve noticed some fabulous online deals which is inevitably better than Royal Mail’s SD option. Royal Mail are on borrowed time; the clients don’t trust the system and now their own employees have risen to Royal Mail’s demonic practices; the unrest hasn’t just happened but has been rife for years.

The extinguishing P.O in small villages has caused big hardships in the communities. Many could not survive and had no help from authorities or the government. There is a pattern appearing that deems just as potent as how the US firms took hold of UK marketing and stripping components apart, in the 1990’s. Now our own government is doing it, leaving an absolute shambles for the next administration to clear up in 2010.
 

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Comments about this review »

ruth1957 07.11.2009 21:31

great review

blackmagicstar4 04.11.2009 13:41

Well written review x

Amazingwoo 04.11.2009 09:47

RM are shooting themselves in the foot with all these strikes but I think they feel they've gone too far with them now to suddenly throw in the towel. I think it'll only be a matter of time before, say, DHL or UPS sets up some kind of daily postal service.



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