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Home > Finance > Services > Postal Services > Postal & Express Delivery > Royal Mail
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96 Reviews

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I receive quite a lot of parcels and have been monitoring the delivery of them. Unfortunately, Most companies use Royal Mail for some reason but the chance that they will bother trying to leave... more

User Reviews

for Royal Mail

Rating Summary based on 96 reviews

  • 5 Stars
    		21
  • 4 Stars
    		24
  • 3 Stars
    		9
  • 2 Stars
    		18
  • 1 Star
    		24

Detailed rating

  • Competitiveness of charges/prices
  • Customer service
  • Reliability of company
  • Speed of delivery
  		• 3.5
  		• 3.0
  		• 3.0
  		• 3.1
  • 38 of 38 Ciao users found the following review helpful
    Picture of ste031082

    ste031082

    4 Stars A posties view on Royal Mail!!! 01/11/2005
    User recommends the product

    Advantages Advantages Deliver to most Destinations in uk the next day (if first class)

    Disadvantages Disadvantages Some mail lost or tampered with!!!

    This is to help you with a few pointers on Royal Mail and its staff from someone that works in the network. First of all a day in the life of a postman: A postman starts his day at half five in the morning when he arrives at work the goes onto whats called group sorting where he sorts all mail for his delivery area into various walks. This can be anywhere between 15 and 40 different walks. He completes this in about 30-45 minutes depending on the amount of mail that he has to sort (Christmas periods and this could be double the time.) After this he goes to his own delivery frame where he then ... more
  • 23 of 23 Ciao users found the following review helpful
    Picture of thedevilinme

    Level 8 thedevilinme

    Member since 13/05/2008

    Reviews written: 1474

    3 Stars Deliver us from evil Review with images 07/05/2011
    User recommends the product

    Advantages Advantages Royal protection

    Disadvantages Disadvantages Slow

    The Central Post Office in Northampton is now a Costcutter, only a window in the corner where you can do familiar post offices things like buying stamps and sending parcels remaining. With plans to close 3000 more smaller and rural Post Offices it looks like the end for royal protected mail. People may sneer at the royals but you very rarely see a vandalized post box with that royal crest on. You do, however, see tons of smashed up bus shelters and phone boxes. The problem with the Post Office today is the employees want to save their jobs and not their business. If there's no business there ... more
  • 65 of 65 Ciao users found the following review helpful
    Picture of welshgal17

    Level 5 welshgal17

    Member since 26/02/2005

    Reviews written: 63

    4 Stars Ebays best friend 18/09/2005
    User recommends the product

    Advantages Advantages fast delivery times, friendly postmen

    Disadvantages Disadvantages items get lost/stolen

    Being an avid eBay seller means that I have to visit the post office everyday or so to send my items off to their buyers. I need a reliable service that will get my parcels safe and sound to their destination. Royal Mail provides this service - but not 100% of the time. WHEN DID ROYAL MAIL START? In 1635, King Charles I opened Royal Mail to the public. Letters would be delivered to the recipient by a post-boy on a horse back and fore across the country and the recipient would have to pay the delivery charge (at the time 2d = 0.8p). In 1661 the first postal stamps were invented, to stop the ... more
  • 30 of 30 Ciao users found the following review helpful
    Picture of ScottishWestie

    ScottishWestie

    2 Stars What would I do without Postwatch? 18/12/2007
    User recommends the product

    Advantages Advantages My sweet young postgirl, they deliver most days

    Disadvantages Disadvantages Lost mail, customer services

    OK, so I know it's easy to have a go at Royal Mail, the daily newspapers do it constantly but to be honest they do manage to deliver my mail most days in rain, snow & sunshine. However two little true stories do make you look at Royal Mail through a different light. This time last year over a period of six weeks, six different items sent to my home went missing. Two replacement credit cards, one cheque book, £30 of gift vouchers & two items from work all went missing. I contacted Royal Mail with my concerns & they replied asking for information on when the items were sent, where from & who by ... more
  • 39 of 39 Ciao users found the following review helpful
    Picture of carysb

    Level 6 carysb

    Member since 20/03/2007

    Reviews written: 176

    1 Star 26Mile Round Trip To Collect A Parcel Isn't A Local Service 17/01/2010
    User doesn't recommend the product

    Advantages Advantages Collect your parcel

    Disadvantages Disadvantages Outside waiting, No time given, Bad opening hours

    The number of reviews complaining about the service Royal Mail provides probably largely outnumbers the amount of reviews praising the service. However that’s life. Unfortunately my shortish review will only add to the number of problems Royal Mail appears to be having with its customer service and shortage of open depots. I live in a small town which has seen a number of services decrease over the past 12 months. Noticeably Royal Mail was the first to close its doors and is swiftly being followed by the only Bank. However I am firmly beginning to believe that Royal Mail set a precedent by ... more

Questions

for Royal Mail
  • aden30 23/5/2012 17:17:15

    How is RM addressing the problem of thieving by its staff?

    Please use a maximum of 450 characters.

    Question status

     Open
  • ebo89 8/4/2010 18:21:02

    i lost proof of purchase when sending mobile phone to be fixed via special delivery who is liable?

    i sent me phone by special delivery, i then found out they hadnt been delivered. i tracked it and its was still in process. i rang royal mail and because i didnt keep the reciet but i had tracking number and i confirmed were the phone was meant to be delivered and it matched with them. There still not letting me claim. now my insurance wont pay because i gave my phone to royal mail? what do i do? whats easier to loose a phone or piece of paper

    Question status

     Open