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The Original And Still The Best

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5 Apr 10th, 2001 

28 Ciao members have rated this review on average: very helpful

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KathrynE

KathrynE

About me:

I'm writing again after a break. Look out for some serious churning!

Member since:08.09.2000

Reviews:102

Members who trust:56

In this age of advanced communication its amazing really how much we rely on Royal Mail as one of our primary communication tools. Yes I have Internet access, multiple email accounts, a home telephone, a work telephone and a mobile phone but still I often communicate by post, always using the Royal Mail. Why? Because its an easy to use reliable service which charges little considering what you get for your money.

~~~ Deliveries ~~~
Every day I actually look forward to the postman delivering my mail. I have no dread of bills as I pay everything by direct debit and therefore only receive "statements". The daily postal delivery is a constant source of interest, will I have won a competition I entered? Will I have a cheque from the Taxman? Will I have a reply to that letter of complaint I sent to B&Q last week? Will my payslip arrive? Will I get a letter from my employers about the renewal of my contract? All these and more are questions which are regularly answered as my letters plop onto the mat. I've read opinions written by people who have had bad deliveries, no such problems for me. My Dad had problems for a while but after a number of calls to his local office these were resolved to his satisfaction.

My postman is a cheery chappie, always ready with a smile as he hands me my post through the car window. Yes I said the car window, he arrives at roughly the time I leave for work and often "posts" my mail through my car window as I pull off my driveway. Its quite a well paid job he does, but the hours are pretty lousy and he's out in all weathers lugging around a heavy bag with nothing but a bicycle for transport. He often makes a second delivery too, but this is no longer a guaranteed service.

~~~ Collection Services ~~~
If you are an ordinary home user of Royal Mail, you don't have your mail collected from home, you need to pop your mail in the post box. These are easy to find, they are big red things which are situated near shops or on pavements in residential areas. The collection times on the Post boxes for your information . If you want more than a standard service on your mail, you need to pop along to your nearest post office or sub-post office. Businesses can have their mail collected by the Royal Mail, this service is free if they spend more than £15,000 per annum on their mail otherwise there is a small annual charge.

If you want to collect your post then you need to rent a PO Box. PO Boxes are located in the area of your local sorting office where you go to collect parcels. When you rent one you are charged £42 for six months of £52 for one year, easy to see which is the best option there. You then are given a key and can pop in and collect your mail whenever the sorting office is open. PO boxes are often used by businesses to separate particular items of mail.

~~~ Packages & Parcels ~~~
Now there is often confusion between Royal Mail and Parcel Force here, yes they are the same company but a different service. If a parcel or package is sent by Royal Mail you get the absolute best service possible. I mean this – I really do. Being a big Internet user I've ordered loads of stuff online. Its one big hassle when they try to deliver during working hours, I'm not in and they leave a card for me to arrange re-delivery. Now being impatient I don't want to wait another week for my goods to arrive at a mutually suitable time, I want to go and get them now. These damned delivery companies have caused me no end of hassle, my local depot can be anything from 3 miles away (nearest I have found) to 30 miles away. Oh and I've often waited ages when I got there because they "can't find your parcel luv". No problem with Royal Mail, the sorting office is just a mile away and they always find my parcel straight away which is good as I'm always parked on the double yellow line outside.

~~~ Sending Mail ~~~
There are a multitude of different options for sending your mail. The most heavily used options are simple 1st and 2nd class post. Now first class post is a marvel to me, if you are sending a letter or card just stick a 27p stamp on it and if its properly addressed (that is includes house name or number and the postcode – the rest doesn't really matter!) it will be delivered to the addressee the very next day. Now 27p for next day delivery on a letter seems very reasonable for me, the cost for this service does increase with the weight of the "package" though so you should weigh bulky items (like passport renewals) to see how much postage to put on them. Second class post is also pretty damned good, you only need to pay 19p (this price was actually reduced last year) to get two day delivery on a letter. You can even claim compensation of up to £27 for a lost or damaged item of ordinary mail providing you got a certificate of posting from the post office.

You also have various other options for sending your mail. If you want the addressee to sign for it (when you need assurance they have received it) you send it using Recorded Delivery. Recorded delivery costs 63 pence plus the appropriate 1st or 2nd class postage. Therefore to send an ordinary letter 1st class recorded delivery costs the princely sum of just 80 pence, less than a lottery ticket for peace of mind. Once you have sent your Recorded Delivery item you can check on-line or by phone if its been received.

If you are sending a valuable or precious item then you should use Special Delivery, which gives you a guaranteed delivery before noon the next day (or your money back) and insurance against loss or damage. Special Delivery costs range from £3.50 to £19.15, the applicable charges depend on the weight of the package and the level of insurance required. Special Delivery items can be insured from a value of £250 to £2500. Again you can check online the status of your deliveries.

~~~ Redirections ~~~
When you move home, you can never really be sure if the new people at your old address can be relied upon to forward your mail. Here again the Royal Mail has it covered, you can pay to have your mail re-directed. For UK direction the cost ranges from £6.30 (one month) to £31.50 (one year). If you are moving abroad, no problem, Royal Mail have that covered too, charges range from £12.60 (one month) to £63 (one year), which seems a small price to pay for international airmail redirection. I've both used this service and lived in a house where the previous owners have used this service. I found the service to be efficient, and in six months I didn't receive a single piece of mail for the previous owners.

~~~ Correct Addressing ~~~
As I've already mentioned its important to address your mail correctly, otherwise delivery will take longer than expected. For speedy delivery all that is actually required is the correct postcode and the house number/name. The postcode is read by automatic sorting machines which directs the mail to the correct local office and then the correct postman, he then sorts the deliveries by name number (I'm not 100% sure but I believe this is how its done). If you don't have the correct postcode, you can look it up online or by phoning the number printed inside a book of stamps (local call charges apply). If you do have the correct postcode remember to write it clearly and without any punctuation, punctuation marks can be read as an extra character by the electronic sorting machines which will mean the mail needs manual sorting. If you don't have an address, your mail may still get there. Letters addressed to Santa, North Pole are delivered to a special Royal Mail service that sends out automated responses.

Today on Countdown I saw an interesting piece of mail delivery. Richard Whitely had apparently made a comment that you could send mail addressed simply to "Dick, England". Someone had done just that and he opened the letter on the show. The envelope had been marked "Try Richard Whitely, Countdown, Yorkshire Television" by a Royal Mail employee and the letter duly received. Similarly letters addressed to "BBC" get delivered to Television centre, and try addressing "The Queen" and you will still get a reply. This sort of practice should not be encouraged but does show what an excellent job Royal Mail do.

~~~ The Bottom Line ~~~
I think the Royal Mail offer an excellent service for a minimal cost. I regularly receive deliveries, six days a week come rain, hail or snow. I find that letters I send are delivered promptly and the service seems unbeatable to me. They may call themselves Consignia now but I will always think of them simply as "The Post Office". Some people complain of lost items, but these are in reality few and are usually caused by theft or vandalism. I certainly have never had an item genuinely "lost in the post" (although people swear they have sent things – they lie!) as the Post Office can trace if any items have gone missing in the time frame/area. I've certainly had plenty of undelivered email, and as for the telephone – you can't get through if I'm surfing the net. For me good communication is the Royal Mail. Oh and how else can you send a birthday card to your Granny?

For more information on the Royal Mail services visit http://www.royalmail.com  

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Comments about this review »

ariadne 06.05.2003 18:58

It's great when it works but it tends to be a hit and miss thing, depending on where you live. I never receive my post before 0900, sometimes not even before 1000. I don't always receive a card when the postman has been unable to leave a package - this causes endless problems trying to get the item redelivered. I can't collect my mislaid post from my nearest post office - not even one within town; instead, I have to collect from an enquiry office a few miles away on an industrial estate. Bah humbug! Having said all that, it *is* a thankless task being a postman and I'm glad I don't have to do it! x

killip 31.07.2001 23:10

For parcels, Royal Mail may well have the better service but ParcelForce is a lot cheaper. And, luckily, my local ParcelForce depot is just 150 yards up the road. Good op -Rick

KarenUK 17.04.2001 17:06

Excellent op. I think they do a great job too, but I have been out with two postmen & they are treated pretty badly by Royal Mail, so they're not the best employer.



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