Review of "Royal Mail"
OK, so I know it's easy to have a go at Royal Mail, the daily newspapers do it constantly but to be honest they do manage to deliver my mail most days in rain, snow & sunshine. However two little true stories do make you look at Royal Mail through a different light.This time last year over a period of six weeks, six different items sent to my home went missing. Two replacement credit cards, one cheque book, £30 of gift vouchers & two items from work all went missing. I contacted Royal Mail with my concerns & they replied asking for information on when the items were sent, where from & who by. Easier said then done, but I got the information & posted it to them only to receive a reply stating that the information I gave them was no help to them as its impossible to track normal mail form the sender!!! Why ask then!!
Anyway, they apologised & stated that they didn't think anyone was stealing my mail, gave me the number of letters they deal with on an annual basis & tried to convince me things do go missing from time to time.
Not satisfied with that I contacted Postwatch who looked at the problem more seriously, they sent Royal mail a letter (copied to me) demanding to know why these particular items had gone missing, asked Royal Mail to monitor all my mail for 2 months & do an internal enquiry.
About three months later Royal mail concluded that no one had stolen my mail, it must have went missing & apologised. As far as I know nothing else has went missing since but I am still suspicious all the same.
No sooner had that little concern been resolved when I posted an item worth about £10.00 sold from Ebay to a lady in London. She had asked for the item to be sent to her office & gave me the complete address.
One month later it didn't arrive, I guessed it had been lost so to preserve my Ebay feedback rating I reimbursed the lady & filled in a compensation form to Royal Mail. One week later it arrived back rejected because I had used an incorrect postcode. I apparently had used a '7' instead of a '9' in the postcode. I contacted the lady in London who confirmed that I had used the correct postcode & duly supplied me with written confirmation from a headed letter.
I sent it to Royal Mail explaining the situation highlighting the company concerned is only a short distance form the sorting office & is well known in the area. Any postman/women with local knowledge & common sense would have known that.
To add insult to injury when I went onto Royal Mails web site for the correct postcode it wasn't even listed!!!
I got in touch with Postwatch again & they took my side stating that I had done everything within my power to obtain the right code & advised paying me compensation. A letter arrived a week later with a full refund.Without Postwatch I would have never been able to resolve this simple complaint as Royal Mail just make any excuse to get out of paying for thier mistakes.
Despite all that & despite the grumpy postmen, (my young post lady is very sweet though!), the one delivery a day when it suits them & the lack of Sunday collections they do a reasonable good job. As there is no direct competition for the private individual, I can only recommend them. Pity the couldn't lose my junk mail!!!
Product Information : Royal Mail
Manufacturer's product description
Listed on Ciao since: 29/07/2000