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I had a claim on my home insurance after a breakin. Royal Sun Alliance, who also operate under the name More Than, took 8 weeks to process my claim, coming back to me every few weeks for more... more

User Reviews

for Royal & Sun Alliance Insurance plc

Rating Summary based on 12 reviews

  • 5 Stars
    3
  • 4 Stars
    2
  • 3 Stars
    1
  • 2 Stars
    1
  • 1 Star
    5

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • 3.1
  • 3.3
  • 2.8
  • 1.7
  • 1.9
  • 30 of 30 Ciao users found the following review helpful
    Picture of mazhariqbal

    mazhariqbal

    User recommends the product

    Advantages Advantages Able to offer cheap quotes

    Disadvantages Disadvantages See op

    The company ------------ Royal & Sun alliance is a leading insurance company for building & contents although they do offer various other products but are well known for insuring the above. They offer Insurance direct or through intermediaries such as AA, Swinton, Sainsbury's insurance e.t.c. which are all paid commission by Royal & Sun alliance. (they have also recently launched there new service known as More than offering slightly cheaper quotes.) My Experience. -------------- I took out an insurance policy with them through AA & Swinton not knowing that my house was insured by Royal & ... more
  • 29 of 30 Ciao users found the following review helpful
    Picture of gollygumdrops

    gollygumdrops

    User recommends the product

    Advantages Advantages Easy, fuss free claims

    Disadvantages Disadvantages Need to use their recommended suppliers to get the best deals

    Given the choice, I'd never claim on my insurance, ever. It's one of those annoying things that I see sucking up cash from my bank account every month, but really I don't want to give it any further thought. This year however, it's been at the forefront of my mind. After 3 claims in twelve months, I'm glad 'm with Royal & SunAlliance (RSA). I didn't select them myself, I'd gone through brokers chasing the best deal. Cheap doesn't always equal good, but RSA were very competitive for the cover I wanted. Back in the spring my garage was broken into and my bikes stolen. One phone call to RSA to ... more
  • 10 of 11 Ciao users found the following review helpful
    Picture of CeramicsQueen

    CeramicsQueen

    User recommends the product

    Advantages Advantages Very friendly and organised claims advisor

    Disadvantages Disadvantages Too many menu options when phoning the claims centre

    Call me lucky or jammy or whatever, but before last year I had never made a claim on any type of insurance. Unfortunately, we had a MAJOR flood in our house last year when the mains feed into our header tank suddenly burst without warning. My husband and I were both out of work at the time and I was the first one home...... It was like a scene out of some nightmare film! There was water coming out of the windows, the front door, back door.....I will spare you the details, but basically, it was bad! Every room in our 4 bedroomed house except one was totally devastated. Once the house had been ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of Vicky28Vernon

    Vicky28Vernon

    User doesn't recommend the product

    Advantages Advantages Reasonably priced premiums

    Disadvantages Disadvantages Long time to settle claim

    Having read other reviews about this company it seems I'm the only one who's had difficulty with them but we all take the rough with the smooth so here goes!! Royal & Sun Alliance are a well known insurance provider, they are probably best known for their home and car insurance but if anything is 'insurable' I'm told they insure it. My husband and I bought our house in October 2001 and whilst applying for our mortgage we decided to take out our buildings and contents insurance with HSBC so that we had payments going to one company rather than several. We were told that Royal & Sun Alliance ... more
  • 7 of 9 Ciao users found the following review helpful
    Picture of daseaford

    daseaford

    User recommends the product

    Advantages Advantages Very quick service.

    Disadvantages Disadvantages None.

    We have had our Car, House and Contents insurance with Royal and Sun Alliance for some years now (originally with The Insurance Service). During this time all the paperwork has always been correct and arrived on time and the staff have always been very polite and helpful when we have spoke to any of them on the telephone. The real test for any insurance company is when a claim is made. We were recently unfortunate enough to have our youngest son’s BMX bike stolen from our garden shed in the early hours of a Tuesday morning. Later in the morning I informed both the Police and the ... more

Questions

for Royal & Sun Alliance Insurance plc
  • Kekeboliss 26/7/2011 11:30:08

    policies for contents insurance

    I recently apllied for contents insurance, policy starting on12th august 2011. Will i be covered for items such as my washing machine, tv etc which are around 3 years old??? most items are no newer than a year old. And sentimental jewellery that i dont have reciepts for? The amount in my flat is around £8,000 but i am going to insure it for £10,000. In this case does that mean i can buy new items and be covered for them??? Many Thanks

    Question status

     Open

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