Home > Finance > Insurance > Home Insurance > Royal & Sun Alliance Insurance plc

Community images

Reviews - Royal & Sun Alliance Insurance plc

> Show product information

Competitiveness of A...
Comprehensiveness of...
Efficiency of servic...
Online - Content/org...
Online - Ease of app...

User reviews

Filter by
Review type
  • standard reviews (12)
  • Questions (1)
Product rating
  • (3)
  • (2)
  • (1)
  • (1)
  • (5)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Good

Able to offer cheap quotes

See op

The company ------------ Royal & Sun alliance is a leading insurance company for building & contents although they do offer various other products but are well known for insuring the above. They offer Insurance direct or through intermediaries such as AA, Swinton, Sainsbury's insurance e.t.c...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Excellent

“When you need to claim . . .”

published 19/09/2001

Easy, fuss free claims

Need to use their recommended suppliers to get the...

Given the choice, I'd never claim on my insurance, ever. It's one of those annoying things that I see sucking up cash from my bank account every month, but really I don't want to give it any further thought. This year however, it's been at the forefront of my mind. After 3 claims in twelve months...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Excellent

Very friendly and organised claims advisor

Too many menu options when phoning the claims cent...

Call me lucky or jammy or whatever, but before last year I had never made a claim on any type of insurance. Unfortunately, we had a MAJOR flood in our house last year when the mains feed into our header tank suddenly burst without warning. My husband and I were both out of work at the time and I...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Not for me

Reasonably priced premiums

Long time to settle claim

Having read other reviews about this company it seems I'm the only one who's had difficulty with them but we all take the rough with the smooth so here goes!! Royal & Sun Alliance are a well known insurance provider, they are probably best known for their home and car insurance but if anything is...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Satisfactory

“Insurance rip-off”

published 06/09/2002

Plenty as long as you don't actually want to claim

Very difficult to actually get what you need if yo...

I took out my buildings insurance with my mortgage some 10 years ago, kept up regular payments and didn't really give it a second thought as I was happy we were insured should we ever need it. Then two years ago we had some storm damage to the roof which caused flooding into the house, pulling...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Excellent

“Pain to pay in 6 days.”

published 31/05/2001

Very quick service.

None.

We have had our Car, House and Contents insurance with Royal and Sun Alliance for some years now (originally with The Insurance Service). During this time all the paperwork has always been correct and arrived on time and the staff have always been very polite and helpful when we have spoke to any...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Not for me

Cheap

Lots, see above

Dear all, We changed our buildings (and contents) insurance to these 2 years ago via AA Insurance. Soon after, we had some storm damage to the roof. R&SA invesigated, employed a contracter and repaired it. This year, the decorating repairs showed problems and similar problems were recurring with...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Not for me

Easy to buy. Well distributed.

Everything!

I entitled this "probably the worst", only because I have not had experience of every insurer out there, however I have had experience of at least four in the UK, as I am involved in property. Over a year ago, we had a very substantial building claim relating to flooding which caused the property...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Super

Very easy to apply, friendly and efficient staff

None so far

This company specialises in insurance for static caravans, lodges and chalets and caravan holiday insurance cover from Royal and Sun Alliance Insurance plc. The company provides extensive cover for all sorts of holiday homes and personal needs. I first heard of this company when the insurance on...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Not for me

none

unhelpfull

I have recently had a misfortune when part of my kitchen floor collapsed. This was due to a leak in the washing machine waste pipe. I called the insurance company RSA and was told to get a builder out for a quote and call them back. When i did call back they informed me that an assessor has to...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Super

Good sales without 'pushiness' more advice really!

A deatiled application form to go through

From experience, l rang Birmingham Midshires for a quote on our home insurance. The sales advisor was excellent. She made sure she went through every detail with me and the policy would meet our requirements. There are various discounts they offer with policy and they can tailor it towards your...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Not for me

they eventually did pay, even though they tried to...

they are dead slow and stop. sometimes they might...

I had a claim on my home insurance after a breakin. Royal Sun Alliance, who also operate under the name More Than, took 8 weeks to process my claim, coming back to me every few weeks for more information. Why did they not just get everything they needed at the start? One would have thought that...

> Read review

Competitiveness of APR
Comprehensiveness of range of products
Product package
Efficiency of service
Value for money

Did you find this review helpful? Yes 0

Question

published 26/07/2011

policies for contents insurance I recently apllied for contents insurance, policy starting on12th august 2011. Will i be covered for items ...
Open question Answer

Answer

published 26/07/2011

You need to address your question to Royal and Sun Alliance - or the broker you purchased the policy through. Ciao is a consumer review site and cannot help you with a specific and individual policy query. Try http://www.rsagroup.com/rsa/pages/home For all UK policy and product enquiries, contact the UK switchboard on +44 (0) 1403 232 323

Our recommendation for