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Reviews - Royal & Sun Alliance Insurance plc

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Not for me

published 28/01/2009

Our boiler brokedown 2.5 weeks ago and we are still without hot water and central heating with temperatures of -2 degrees outside! Engineer arrived next day, diagnosed the problem, orderred the part and tried to fit it 5 days after but couldn't. Returned the part only to be told it was the right part and reorderd it. 4 days later was told another part was not working. Still waiting for it to arrive! Calls went unreturned. Team leaders, managers were incapable of resolving the problem. WE had to do most of the chasing for updates, parts etc.! Still hoping boiler is fixed by Friday, 18 days after boiler broke down!! Paid dearly for cheap service.

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Excellent

“REST ASSURED WITH THE ROYAL”

published 11/10/2002

GREAT SERVICE,INSURE YOUR CAR,HOME ETC WITH CONFID...

NONE

THE ROYAL SUN ALLIANCE BRAND NAME MORE THAN OFFERS GREAT VLAUE WHEN INSURING YOUR HOME AND CAR.FITS OF ALL YOUR CAR THEY OFFER GREAT POLICIES FROM BASIC MOTOR INSURANCE TO MOTOR INSURANCE WITH BREAKDOWN PROTECTION FOR YOUR VEHICLE AND ALSO A BREAKDOWN SERVICE WHICH IS FAST AND EFFECTIVE ,LOCAL...

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Not for me

published 31/01/2009

TERRIBLE SERVICE! Spoke to 5 different advisors on car insurance within 1 week who all told me 5 different things. Was actually shouted at over the phone by one of the advisors, and the manager was clearly a complete jobsworth as she also couldn't help me. Don't go with them for car insurance, they mis-sold me my policy and let me drive around for 5 days thinking I was insured, as I was told I was, only to find out 5 days later that I had neve been insured in the first place. STAY CLEAR! WORST COMPANY IVE EVER HAD TO DEAL WITH! GO ELSEWHERE! THEY JUST SCREW YOUR MONEY OUT OF YOU AND DONT GIVE YOU THE INSURANCE! INCOMPETENT STAFF AS WELL!!!!!!!!!!!!!!!!!!!

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Not for me

published 31/01/2009

TERRIBLE SERVICE! Spoke to 5 different advisors on car insurance within 1 week who all told me 5 different things. Was actually shouted at over the phone by one of the advisors, and the manager was clearly a complete jobsworth as she also couldn't help me. Don't go with them for car insurance, they mis-sold me my policy and let me drive around for 5 days thinking I was insured, as I was told I was, only to find out 5 days later that I had neve been insured in the first place. STAY CLEAR! WORST COMPANY IVE EVER HAD TO DEAL WITH! GO ELSEWHERE! THEY JUST SCREW YOUR MONEY OUT OF YOU AND DONT GIVE YOU THE INSURANCE! INCOMPETENT STAFF AS WELL!!!!!!!!!!!!!!!!!!!

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Not for me

published 31/01/2009

TERRIBLE SERVICE! Spoke to 5 different advisors on car insurance within 1 week who all told me 5 different things. Was actually shouted at over the phone by one of the advisors, and the manager was clearly a complete jobsworth as she also couldn't help me. Don't go with them for car insurance, they mis-sold me my policy and let me drive around for 5 days thinking I was insured, as I was told I was, only to find out 5 days later that I had neve been insured in the first place. STAY CLEAR! WORST COMPANY IVE EVER HAD TO DEAL WITH! GO ELSEWHERE! THEY JUST SCREW YOUR MONEY OUT OF YOU AND DONT GIVE YOU THE INSURANCE! INCOMPETENT STAFF AS WELL!!!!!!!!!!!!!!!!!!!

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