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8 Reviews

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It all began in November 2010 when my boyfriends car insurance renewal quote came through and i’m sure we are all the same see there is a huge rise and start to shop around. Which we did as the... more

User Reviews

for Royal & Sun Alliance Insurance plc

Rating Summary based on 8 reviews

  • 5 Stars
    1
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    2
  • 1 Star
    3

Detailed rating

  • Competitiveness of APR
  • Comprehensiveness of range of products
  • Efficiency of service
  • Online - Content/organization of site
  • Online - Ease of applying for products
  • 3.0
  • 3.1
  • 2.4
  • 1.3
  • 1.7
  • 49 of 49 Ciao users found the following review helpful
    Picture of gemax2

    gemax2

    Advantages Advantages Good price & easy to use website

    Disadvantages Disadvantages Lots of added extras, awful customer service

    It all began in November 2010 when my boyfriends car insurance renewal quote came through and i’m sure we are all the same see there is a huge rise and start to shop around. Which we did as the £250 extra just could not be justified. First thing I did was go to the money supermarket website and set about entering all his details first of all quite a few quotes came through at a medioca price and then I added myself to his insurance a careful, glamorous lady driver with no badies on my license (well not from the last 5 years anyway) and a lot more came through and this time at some reasonable ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of BessieBadger

    BessieBadger

    User recommends the product

    Advantages Advantages First Class Service

    Disadvantages Disadvantages None

    I have been with this company for my car insurance for many years since they took over the 'Insurance Service'. Until this year I had no occasion to use their services, but my husband managed to crash my car twice this year (he's off my insurance now, with a few choice words thrown in!) and they have been superb. They were considerate, helpful and efficient. Their appointed garage delivered a courtesy car to my remote country address within hours and took my car away on a trailer. The accident forms were simple to complete and when the other driver wrote to us, I just forwarded it all on to ... more
  • 14 of 17 Ciao users found the following review helpful
    1 Star Quick review of Royal & Sun Alliance Insurance plc by Roni15 11/10/2008
    We have an engineering policy with them for our business. They are a complete nightmare to deal with, and we've never even tried to make a claim! They seem to have absolutely no handle on their accounts or paperwork and aren't even capable of changing an address. They charge us tax that they're not supposed to (on an Isle of Man insurance) and insist on requesting that we pay our invoices, months after they HAVE BEEN PAID!
  • 2 of 3 Ciao users found the following review helpful
    Picture of liammartin

    liammartin

    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Rude, expensive

    I have just read a comment from a Ciao member commenting on RSA. I have got a number of quotes of them in the past for car insurance and have always found the quotes given very expennsive. It was as if the sales staff did not want to sell the product at all and that it was them doing me a favour for actually giving me a quote. But I have still gone back to them just in case they are cheap. I have a friend who now works for RSA. He has now been there long enough now to relaise that the staff and the culture in the company makes the staff defensive and threfore the customers are treated poorly ... more
  • 2 of 3 Ciao users found the following review helpful
    Picture of plinky182

    plinky182

    3 Stars Be very wary 25/08/2000
    User doesn't recommend the product

    Advantages Advantages Documents arrived quickly

    Disadvantages Disadvantages be wary

    I have recently taken out both household and motor insurance with Royal and Sun Alliance and my advie to everyone is to be very wary, write down what you are ofered and the names of people you have spoke to. I first took out home insurance, received a reasonable qoute and received the documentation very quickly. There were a few mior queries which were sorted out with a telephone call. So far so good. I then took out some Motor insurance. I was given a quote, told how much my payments would be per month and sent the documents and direct debit to sign, which I returned straight away. I got a ... more

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