Royal & Sun Alliance Insurance plc

Advantages: First Class Service
Disadvantages: None

I have been with this company for my car insurance for many years since they took over the 'Insurance Service'. Until this year I had no occasion to use their services, but my husband managed to crash my car twice this year (he's off my insurance now, with a few choice words thrown in!) and they have been superb. They were considerate, helpful and efficient. Their appointed garage delivered a courtesy car to my remote country address within hours ...
...accident forms were simple to complete and when the other driver wrote to us, I just forwarded it all on to them and they dealt with everything. After the second accident a couple of weeks ago, they didn't even send a claim form as there was no other vehicle involved, but once more sent a courtesy car immediately and returned my car, newly sprayed within a week. On this occasion, they hadn't re-fitted the wing mirror properly, but after a phone ... Read review

Advantages: None
Disadvantages: Rude, expensive

I have just read a comment from a Ciao member commenting on RSA. I have got a number of quotes of them in the past for car insurance and have always found the quotes given very expennsive. It was as if the sales staff did not want to sell the product at all and that it was them doing me a favour for actually giving me a quote. But I have still gone back to them just in case they are cheap. I have a friend who now works for RSA. He has now been ... Read review

Advantages: Documents arrived quickly
Disadvantages: be wary

...household and motor insurance with Royal and Sun Alliance and my advie to everyone is to be very wary, write down what you are ofered and the names of people you have spoke to. I first took out home insurance, received a reasonable qoute and received the documentation very quickly. There were a few mior queries which were sorted out with a telephone call. So far so good. I then took out some Motor insurance. I was given a quote, told how much my ...
...direct debit to sign, which I returned straight away. I got a major shock when I found, a couple of weeks later, they had taken twice the amount agreed. I rang them up and spoke to a gentleman who explained that as I was paying at the end of the month, and they charge a month in advance, the first payment would be twice the normal amount. No-one had mentioned this to me previously and I was quite upset at being misled. I know that in the year I will ... Read review

Advantages: Cheap insurance
Disadvantages: Don't like paying claims

...to have an under-bonnet fire. Royal SunAlliance arranged for the car to be taken away. It was a write off, too badly damaged to repair. A few days later a settlement figure was agreed and all was well. I then got a letter asking if I was aware the vehicle had been a previous total loss. Obviously i wasn't and forwarded a copy of the HPI. I was visited by an investigator who grilled me for 4 hours! After 4 and a half months and 4 different offices, ...
...unfortunately AA is linked to Royal SunAlliance.) Due to this, they cancelled my insurance, claiming non-disclosure! Even better, they cancelled my insurance 2 days before Christmas, leaving me unable to travel and in limbo, desperately trying to re-insure, no easy process when you have had insurance declined. Needless to say i'm taking them straight to court, although Royal Sun would prefer me to contact the ombudsman first. Take my advice, if you ... Read review

Advantages: Cheapest quote last year.
Disadvantages: Cost barely came down this year.

Last year Sun Alliance did me proud, it was the cheapest quote& as I had been on my Mum's insurance for a few months they gave a 1 years no claims. The car was a fiat punto worth about £2500 & the monthly payments were £90. As I made no claims in that year I was looking forward to a nice premium reduction. (This was still for the same car) I could not believe it when I got the quote, it had barely changed & after shopping round I found it nearly ...
...was £80 a month as opposed to a quote with AXA which was £46 a month! I rang & asked why but they werent interested. To make thing worse I advised them that I had changed jobs, now a civil servant & that the car would now be parked on private drive as opposed to on the street. I couldnt believe it when they told me that it made it go up more! Now £85 a month! I was appalled with this company&wrote a letter to them,I never heard anything back. Obviously ... Read review