Royal & Sun Alliance Insurance plc

It all began in November 2010 when my boyfriends car insurance renewal quote came through and i’m sure we are all the same see there is a huge rise and start to shop around. Which we did as the £250 extra just could not be justified. First thing I did was go to the money supermarket website and set about entering all his details first of all quite a few quotes came through at a medioca price and then I added myself to his insurance a careful, glamorous lady driver with no badies on my license (well not from the last 5 years anyway) and a lot more came through and this time at some reasonable ... more

I have been with this company for my car insurance for many years since they took over the 'Insurance Service'. Until this year I had no occasion to use their services, but my husband managed to crash my car twice this year (he's off my insurance now, with a few choice words thrown in!) and they have been superb. They were considerate, helpful and efficient. Their appointed garage delivered a courtesy car to my remote country address within hours and took my car away on a trailer. The accident forms were simple to complete and when the other driver wrote to us, I just forwarded it all on to ... more

I have just read a comment from a Ciao member commenting on RSA. I have got a number of quotes of them in the past for car insurance and have always found the quotes given very expennsive. It was as if the sales staff did not want to sell the product at all and that it was them doing me a favour for actually giving me a quote. But I have still gone back to them just in case they are cheap. I have a friend who now works for RSA. He has now been there long enough now to relaise that the staff and the culture in the company makes the staff defensive and threfore the customers are treated poorly ... more

I have recently taken out both household and motor insurance with Royal and Sun Alliance and my advie to everyone is to be very wary, write down what you are ofered and the names of people you have spoke to. I first took out home insurance, received a reasonable qoute and received the documentation very quickly. There were a few mior queries which were sorted out with a telephone call. So far so good. I then took out some Motor insurance. I was given a quote, told how much my payments would be per month and sent the documents and direct debit to sign, which I returned straight away. I got a ... more