BessieBad... 5

BessieBadger

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Member since:12.07.2000

Reviews:40

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Simply the Best

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28.07.2000

Advantages:
First Class Service

Disadvantages:
None

Recommendable Yes:

1 Ciao members have rated this review on average: very helpful See ratings
very helpful by (75%):
  1. neiltom88
  2. jason.rowe
  3. sjames
helpful by (25%):
  1. Suzywong41

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I have been with this company for my car insurance for many years since they took over the 'Insurance Service'. Until this year I had no occasion to use their services, but my husband managed to crash my car twice this year (he's off my insurance now, with a few choice words thrown in!) and they have been superb.

They were considerate, helpful and efficient. Their appointed garage delivered a courtesy car to my remote country address within hours and took my car away on a trailer. The accident forms were simple to complete and when the other driver wrote to us, I just forwarded it all on to them and they dealt with everything.

After the second accident a couple of weeks ago, they didn't even send a claim form as there was no other vehicle involved, but once more sent a courtesy car immediately and returned my car, newly sprayed within a week.

On this occasion, they hadn't re-fitted the wing mirror properly, but after a phone call they are coming out to my house to fit a brand new one. Brilliant service, polite and helpful.

I've lost 20% of my NCB but this is to be expected.

First class service at a time when it was sorely needed.
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Comments about this review »

Suzywong41 24.12.2002 18:28

Nice to hear the good things you had to say about Royal & Sun Alliance - I have just taken out my car insurance with them - they were the cheapest by far and have also offered me "maximum no claims discount for life" which has to be a good thing!

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Review Ratings »

This review of Royal & Sun Alliance Insurance plc has been rated:

"very helpful" by (75%):

  1. neiltom88
  2. jason.rowe
  3. sjames

"helpful" by (25%):

  1. Suzywong41

The overall rating of a review is different from a simple average of all individual ratings.



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