Advantages First Class Service
|Competitiveness of APR|
|Comprehensiveness of range of products|
|Efficiency of service|
|Value for money|
|Online - Content/organization of site||Not Applicable|
|Online - Reliability/speed of site||Not Applicable|
I have been with this company for my car insurance for many years since they took over the 'Insurance Service'. Until this year I had no occasion to use their services, but my husband managed to crash my car twice this year (he's off my insurance now, with a few choice words thrown in!) and they have been superb.They were considerate, helpful and efficient. Their appointed garage delivered a courtesy car to my remote country address within hours and took my car away on a trailer. The accident forms were simple to complete and when the other driver wrote to us, I just forwarded it all on to them and they dealt with everything.
After the second accident a couple of weeks ago, they didn't even send a claim form as there was no other vehicle involved, but once more sent a courtesy car immediately and returned my car, newly sprayed within a week.On this occasion, they hadn't re-fitted the wing mirror properly, but after a phone call they are coming out to my house to fit a brand new one. Brilliant service, polite and helpful.
I've lost 20% of my NCB but this is to be expected.First class service at a time when it was sorely needed.
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