Advantages Good price & easy to use website
Disadvantages Lots of added extras, awful customer service
It all began in November 2010 when my boyfriends car insurance renewal quote came through and i’m sure we are all the same see there is a huge rise and start to shop around. Which we did as the £250 extra just could not be justified.
First thing I did was go to the money supermarket website and set about entering all his details first of all quite a few quotes came through at a medioca price and then I added myself to his insurance a careful, glamorous lady driver with no badies on my license (well not from the last 5 years anyway) and a lot more came through and this time at some reasonable prices. The cheapest on the list came up as RSA Echoice at £606.24 with the next being SwiftCover at £682.97 and AXA at £963.82 it seemed like a no brainer but I wasn’t sure I had never heard of this echoice thing so I set about looking for reviews etc (or as I always think bad feedback so I am right to think cheap isn’t always best) but I couldn’t find anything at all so I went on to the moneysaving expert website and posted on their board and everyone on there pretty much said they are part of The Royal Sun Alliance and they had been around forever etc and shouldn’t have any problems with them. One think I would advise not to do is post a message on moneysaving expert like this again as it was very unspecific and I went on the advise of people who knew nothing just like me but trying to give them the benefit of the doubt I took them up on their offer of car insurance for £606.24. Well £636.24 as we took the optional windscreen cover as we have had 2 windscreens replaced in the past 3 years due to stones cracking the window and having a crack from one side of the windscreen to the middle on 2 different cars so it just wasn’t worth quibbling over the £30.
The website they offer is very straightforward and it seems you can do everything on the without having to contact their call centre which they tell you to do they also make charges for everything higher if you need to use the call centre as they are running the insurance as an online facility. The website allows you to look at and print your car insurance policy at anytime it also gives you all the fees, terms and conditions etc in an easy to read format.
The website is basically all you need for a straight forward policy but lets face it what is straight forward these days. The main page shows you how to get a quote, how to retrieve a quote and how to login if you an existing policyholder.
|Competitiveness of APR|
|Comprehensiveness of range of products|
|Efficiency of service|
|Value for money|
|Online - Content/organization of site||Good|
|Online - Reliability/speed of site||Average|
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