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I would like to start by saying that in my opinion, the Sky products are by far the best. They are cleaner, smoother and operate better than any similar product offered by other companies.
Having said that, the customer service they provide is (in my opinion of course) worse than atrocious!! I for one will be switching my television services as soon as cable arrives in my area because I just cannot deal with these unprofessional, unhelpful, rude people any more.
The HD Box is a brilliant piece of kit and looks very sleek in the TV unit. It does occasionally freeze up which is annoying but very rare. There are plenty of channels now which offer a HD version and it really does make a difference to the viewing. Sports especially are amazing to watch on the Sky HD Box. It is so easy to use and navigate that even the most technically challenged individual cannot fail to get to grips with it very quickly.