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I have to start by admitting that this laptop was not my 1st choice, but now I love it.
This is my main pc as home and I use it mainly for downloading music/movies/pictures, browsing the internet, shopping and networking. For me it runs like a dream, fast downloads, easy to navigate and simple to use. The only irritating thing I have discovered with this laptop is the keypad. It's fine if you are using for short periods of time only, but if I have been using for a while it starts to stick. Not a major problem, but irritating if you are in the middle of something.
I originally ordered a differnet laptop from Sony, but because of a website error they could not fulfil the order. However I did not discover this until after I had taken the day off work and spent the day eagerly awaiting it's arrival. When it did not turn up I contacted Sony to chase delivery, I was initially told it was out of stock and given another dispatch date. After another no show, I was finally informed of the error. It took a week of phone calls to head office before I could finally get a decent alternative, but I had to pay additional money instore and then chase compensation from the Sony head office.
In my opinion this is a brilliant laptop, but don't expect brilliant customer service.