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Sainsbury's Mobile Phone Shop

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I am so glad that this category exists as I have to tell you a story about Sainsbury’s Mobile. This has to be the best idea and unfortunately the worst mistake you could ever make. Here is the story….. CHAPTER 1 Some time ago there lived a young girl (ok then, not so young) who had many ... Read review

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Community Level 6criple

criple

Sainsbury's Should Stick To selling Food

AdvantagesGreat Idea, Finds Cheepest Tariff, Free Phone

DisadvantagesBadly Organised, Direct debits Don't Go On Time, Don't Always Get Your Bill

"I am so glad that this category exists as I have to tell you a story about Sainsbury’s Mobile. This has to be the best idea and unfortunately the worst mistake you could ever make. Here is the story….. CHAPTER 1 Some time ago there lived a young girl (ok then, not so young) who had many a mobile phone and could always pride herself in the fact that she got the best bargains. She always new where you could get a free DVD player or Gameboy Advance ..." Read review
03.06.2002

Ciao members have rated this review on average: very helpful

Sainsbury's Mobile - What's the point?

AdvantagesDon't appear to be any. At all.

DisadvantagesToo many to mention.

"...any trouble at all with Sainsbury's Mobile UNTIL THEY GOT TAKEN OVER BY CARPHONE WAREHOUSE!!! Until that point everything was mostly hunky-dory. Then they were taken over. Since then I've had trouble with my Direct Debits (of which I can't alter the date, unlike a standing order) - did you know that if you're originally a Sainsbury's Mobile customer and you have a problem that necessitates you paying your bill by some other method than DD that ..." Read review
31.01.2004

Ciao members have rated this review on average: very helpful

Community Level 1Unex

Unex

Sainsbury's mobile Bad service

AdvantagesGood tariffs

DisadvantagesVery poor customer service and call Q Times

"Well I have to start by saying that the idea that Sainsburys mobile has is a good one, I asoom that the company is dedicated to providing a good level of customer service, (that was not my case), it all started when I got an email inviting me to a free phone a Nokia 3310, not the greatest of phones may I add, so I ordered my free phone and placed a note on the order over there website could you please contact me to arrange an upgrade to the nokia ..." Read review
19.02.2003

Ciao members have rated this review on average: very helpful

Community Level 2cp

cp

Sainsbury's has the right answer

AdvantagesA lot to gain, nothing to loose

DisadvantagesScheme limited to BT Clelnet

"...lists of complicated tariffs available, Sainsbury's has the answer. Sainsbury's has launched a new system. Using the BT Cellnet network it will automatically give you the cheapest bill. Each month, it analyses and compares your call pattern with every standard tariff form the four mobile phone networks and then bills you the cheapest tariff option. Connection is free and there is a wide range of handsets to choose from. If you have already a mobile ..." Read review
21.02.2001

Ciao members have rated this review on average: helpful

Community Level 1Ecelc36

Ecelc36

Avoid like the bubonic

AdvantagesUmmm, can't think of any

DisadvantagesIs expensive and completely unreliable

"Ever since Sainsbury's sold their mobile arm to Carphone warehouse (usually a decent operation) in 2003 it has been awful. Their administration is completely unreliable, the call handlers are under-trained. My first bill with them was miscalculated (four times higher than normal because they had switched me to the wrong tarriff and 10 months and at least nine calls later I am still waiting for them to recalculate it. It's like reinventing the wheel ..." Read review
09.08.2004

Ciao members have rated this review on average: helpful

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