Sainsbury's Mobile Phone Shop

I am so glad that this category exists as I have to tell you a story about Sainsbury’s Mobile. This has to be the best idea and unfortunately the worst mistake you could ever make. Here is the story….. CHAPTER 1 Some time ago there lived a young girl (ok then, not so young) who had many a mobile phone and could always pride herself in the fact that she got the best bargains. She always new where you could get a free DVD player or Gameboy Advance or simply the best tariff available. She would tell all her friends and they would worship the mighty bargain hunter for her valuable advice. One day ... more

Where do I start? Well, at the beginning, I suppose. I have to say categorically that I didn't start to have any trouble at all with Sainsbury's Mobile UNTIL THEY GOT TAKEN OVER BY CARPHONE WAREHOUSE!!! Until that point everything was mostly hunky-dory. Then they were taken over. Since then I've had trouble with my Direct Debits (of which I can't alter the date, unlike a standing order) - did you know that if you're originally a Sainsbury's Mobile customer and you have a problem that necessitates you paying your bill by some other method than DD that you won't be able to pay it in your local ... more

Well I have to start by saying that the idea that Sainsburys mobile has is a good one, I asoom that the company is dedicated to providing a good level of customer service, (that was not my case), it all started when I got an email inviting me to a free phone a Nokia 3310, not the greatest of phones may I add, so I ordered my free phone and placed a note on the order over there website could you please contact me to arrange an upgrade to the nokia 8310, as all the other mobile phone shops out there are doing them for free!, well it was about 7 weeks later that a scruffy looking man turned up at ... more

If like me you are fed up of having to consider and reconsider the forever endless lists of complicated tariffs available, Sainsbury's has the answer. Sainsbury's has launched a new system. Using the BT Cellnet network it will automatically give you the cheapest bill. Each month, it analyses and compares your call pattern with every standard tariff form the four mobile phone networks and then bills you the cheapest tariff option. Connection is free and there is a wide range of handsets to choose from. If you have already a mobile phone , you may even be able to switch it to the new tariff. In ... more

Ever since Sainsbury's sold their mobile arm to Carphone warehouse (usually a decent operation) in 2003 it has been awful. Their administration is completely unreliable, the call handlers are under-trained. My first bill with them was miscalculated (four times higher than normal because they had switched me to the wrong tarriff and 10 months and at least nine calls later I am still waiting for them to recalculate it. It's like reinventing the wheel everytime you call. After 15 minutes of explaining the situation they agree completely, promise you wll be called back within a couple of days and ... more