The electrical home appliance market is one of the most hotly contested and competitive markets I have come across, I worked for a white goods distribution company some years ago and know the wafer thin margins that retailers are working on.
It therefore surprises me to see the number of ... Read review
Advantages: Clear communication throughout the process, fantastic service in my opinion Disadvantages: Would have been helpful to know no electricity cable was supplied with new oven.
I ordered an oven on the telephone to be delivered asap - which happened to be the folloiwing Sat, was told they would call to give me a 4 hour time slot for delivery by phone on the Friday. Automated phone call recieved giving me 7 - 11am timeslot. Excellent. Saturday morning, said oven arrived the guys removed the packaging we inspected the oven and signed off the paperwork. We noticed there was no electricity cable from the oven, the guys waited ...
hellopolly 30.09.2009
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Ciao members have rated this review on average: somewhat helpful Review of Sainsburys Kitchen Appliances
Advantages: the website and the make-belief that you will be getting yourself a bargain Disadvantages: Bad customer service - unable to deliver the correct item or to deliver at all
...it back and spoke to Sainsburys who couldn't re-book the delivery until Friday 14th August!!! Taken that I had requested express delivery I wasn't too happy but had no other choice so I agreed, and while on the phone to them, I also said that I hadn't received my email confirmation for my order, for which they apologised and said they would re-send. They couldn't give me vouchers for the hassle of the incorrect delivery and could only refund me the ... ...email confirmation of my order on the Wednesday, 4 days after placing my order.
On the Friday I took time off work. Luckily the time slot was slightly nicer, 7 am to 11 am so I was able to negociate with my Manager to arrive late and make up the time. The driver rang me at 7.45 to say that they'd be there for 8.15, which would only mean me being late to work instead of having to take time off.
When they arrived, the cooker was black!!!!!!!!
Extremely ...
sylvie_dubois03 16.08.2009
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Ciao members have rated this review on average: very helpful Review of Sainsburys Kitchen Appliances
Advantages: None Disadvantages: Promised a lot delivered nothing.
Ordered a fridge freezer on 3rd April - 3 weeks before required on 24th April. Item in stock - nothing to say it wasn't. 4 days before delivery they phoned to say that models discontinued (even though it wasn't when I ordered - obviously they don't allocate stock when orders are placed) - I was offered a replacement and after checking I said the replacement would be adequate - they promised to deliver on the original day of 24th. 24th comes and goes ... ...all they told me is that they would need to do a 24 hour investigation! Surely a phone call could have been made in 5 minutes? Don't hear anything over weekend - on 27th I phoned them - they then promised to deliver the replacement product on 29th. On 28th get a call from them to say the replacement has been discontinued. I cancel my order in disgust and was then told I had to wait 7-10 days for my money back. Absolutely disgusting service. They ...
Jyan 28.04.2009
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Ciao members have rated this review on average: helpful Review of Sainsburys Kitchen Appliances
Advantages: Pleasant and helpful staff Disadvantages: Non-delivery
Sainsbury's Appliances staff are friendly and helpful but if they can't deliver on the day or time they say, they're too unreliable for me. I gave them two chances but afford to waste any more time. I ordered an oven and a hob and was promised next day delivery before 2pm. They then rang to say the hob would be delayed until the following week. On the day the oven was promised, nobody came until 2 hours after the latest specified time. They re-scheduled ... ...The driver told me I would have to ring Sainsbury's to sort the problem. I resent having to take the time to sort out supplier's problems. On ringing, they told me that the hob had been misplaced and they couldn't specify a delivery time. Sadly, I had to cancel the order as I can't spend all day waiting in for deliveries that might not arrive. ...
AVERAGEBUYER 23.03.2009
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Ciao members have rated this review on average: somewhat helpful Review of Sainsburys Kitchen Appliances
Advantages: None I can think off Disadvantages: Terrible customers service
I ordered a washer dryer from Sainsbury's in October 2008. It arrived damaged. The sub contracted delivery company provided inaccurate information about returning and use of the washer dryer. Sainsbury's help line wasn't helpful. They said they would call back when they had looked at my file. They did not. Eventually when I called back they agreed to send me a replacement. The seconds washer dryer arrived with missing parts but I could scavenge them ...
Mike_w 01.03.2009
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Ciao members have rated this review on average: helpful Review of Sainsburys Kitchen Appliances
