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70% positive

101 reviews from the community

Review of ""

published 30/10/2010 | ppd24
Member since : 28/09/2010
Reviews : 9
Members who trust : 1
About me :
Pro normally good service, but they keep chaning their customer value proposition.
Cons poor quality produce.
somewhat helpful

"poor quality fresh produce"

I recently made an order from Sainsburys online and found that most of the fresh fruit and veg produce was bruised. When I complained, they only offered a voucher code for the total sum of the bruised fruit and veg - assuming that I would go ahead and place another internet order. As it was for such a small amount I felt the time and effort to go back to them and ask them to refund me was too much of a task.

Waitrose on the other hand offered me double the value of some starwberries which had one or two of them were damage and as a result of their fantastic customer services, I have only gone back to them eversince.

May be beneficial for Sainsburys to adopt some of their competitors services? !

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Online Supermarkets, Web Marketplace

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Type: Web Marketplace; Online Supermarkets

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Listed on Ciao since: 08/07/2000