Santander Credit Card

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... Santander are terrible when it comes to sorting out messes, i stil wonder why i bank with them since they also took a year to send me a debit card. I would not recommend applying for this card online, as it is not trackable, i am still waiting for my card now, if you must use santander ... Read review

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Community Level 1ashansell

ashansell

Santander credit card - dont go there

Advantagesbalance transfer deals

DisadvantagesCustomer service lacking in every area, hard to get the card

"...didnt hear anything back from santander about the card and after 10 days i called the number on the acceptance letter and was told it was the wrong number as it took me through to mbna call centre rather than santander. when i finally got the correct number after being transferred around 8 times i was told that my application didnt exist and that there was no record of me being accepted for any card with santander. Frustrated and annoyed i rang ..." Read review
12.04.2010

Ciao members have rated this review on average: helpful

Bad Dispute Resolution

AdvantagesA simple credit card

DisadvantagesBad service!!!

"Charges on my card appeared that I did not recognise. I called to dispute. They said they were going to send me documents to sign, but then sent one page for each transaction so you can imagine the paperwork I received (over 20 transactions). The following month, the charges were removed except for 2 or 3. Called again and they said they were going to remove these. I was sent separate documents asking me to sign after ticking the charges I didn't ..." Read review
09.03.2013

Ciao members have rated this review on average: helpful

do not trust anything said by them

Advantagesnone

Disadvantagesthe only way to deal with them is in an enviroment where you can prove what was said

"...for non-usuage and administration charges. Santander Cards now deny all previous telephone calls. I telephoned their debt collectors and told them to take me to court as i never applied for any card. They hinted that the signature used in my letter to Santander was easily transferable to a credit card application. I insisted this was fraud and they just laughed. So to anyone having dealings with Santander Cards: 1. Never give them personal information. 2. ..." Read review
07.02.2011

Ciao members have rated this review on average: helpful

Community Level 1damiendruce

damiendruce

One to avoid...

AdvantagesCompetitive Rate

DisadvantagesCustomer Service

"Do not apply for a Santander credit card if you are looking for a quick turnaround on your application as you will be bitterly disappointed. My main current account is also with Santander and you would imagine that this would speed things up but it didnt. I made numerous calls to Santander in order to chase up the application and was told there was no record, even though there was TWO searches on my credit file. It was very time consuming and ..." Read review
12.06.2011

Ciao members have rated this review on average: somewhat helpful

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