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missielendemain

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Member since:06.05.2012

Reviews:1

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Appalling Lack of Communcation At SelectFashion

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06.05.2012

Advantages:
prices are reasonable

Disadvantages:
not recieving my item

Recommendable No:

Detailed rating:

Value for money

Layout & presentation

Selection & range

Availability

In store customer service

City / Branch address

Frequency of visitMonthly

PriceReasonable

Quality

After-sales service

Staff knowledge

Waiting / queues

7 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (29%):
  1. kevin121
  2. sympatic
somewhat helpful by (71%):
  1. Soho_Black
  2. Alyson29
  3. cath_del
and 2 other members

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First of all I buy a pair of jeans from the Select Fashion website and pay £30 for them. The estimated delivery time was hugely exceeded, upon which I rang Select fashion to be answered with an automated service, which told me that Select Fashion would cotact me to resolve my issue shortly, I stated my order number and questionned the whereabouts of my "missing item". I waited two days and heard nothing. This had been 9 days since I ordered my jeans. So I thought the best course of action would be to contact them again. I e-mailed Select Fashion and rang them twice more. I recieved no word. Unfortuanately I had ordered the jeans for a specific event which was fast approaching. I believed that I had ordered them in plenty of time. Eventually two or three weeks later, the event had passed my bank account had been credited with £30 and a subsequent email followed from SelectFashion that the item had gone out of stock and so I would not recieve it. WHY would they let me PAY FOR and ORDER the item if there weren't even enough at the time because they'd go out of stock!? An appalling lack of communication means that I will NEVER order or purchase ANYTHING from Select Fashion EVER again. I would advise NO-ONE to bother going through the pointless process of bothering with the incompetant retailers. Please note this article is my opinion which I have formed based on my own factual experience.

I do believe that select fashion offers reasonable prices no matter how low quality their items may happen to be.

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Comments about this review »

mozzie76 06.05.2012 19:48

Welcome to ciao

sympatic 06.05.2012 19:30

good to know

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Review Ratings »

This review of Select (Shop) has been rated:

"helpful" by (29%):

  1. kevin121
  2. sympatic

"somewhat helpful" by (71%):

  1. Soho_Black
  2. Alyson29
  3. cath_del

and 2 other members

The overall rating of a review is different from a simple average of all individual ratings.



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