ciaonette 1

ciaonette

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Member since:14.05.2011

Reviews:1

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Appalling customer service,messy slow website,no investm tracking

Quote-end
14.05.2011

Advantages:
Investment range

Disadvantages:
Appaling and rude customer services, poor slow messy website, Unexisting Investment Tracking

Recommendable No:

Detailed rating:

Competitiveness of charges

Coverage of national/international markets

Online - Content/organization of site

Online - Reliability/speed of site

Online - Ease of applying for products

Online - Investment tracking

Service accessibilityPoor

Staff courtesy/helpfulnessVery Poor

Quality of advicePoor

6 Ciao members have rated this review on average: helpful See ratings
helpful by (83%):
  1. Indie-Rock-and-roll
  2. TheHairyGodmother
  3. Kirsty1
and 2 other members
somewhat helpful by (17%):
  1. MoonMeeko

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I've been using Selftrade for over 5 years now. One of their worst points is the website. It's got a shabby look-and-feel, it's very difficult to find what you are after and unless you are on a fast connection (forget 3G here) it hangs and feels very slow.

Like most online brokers they make a fortune of your uninvested cash. Therefore, their motivation to offer you convenient and cost-effective options for your uninvested monies is very low.

Another really annoying feature is the appaling investment tracking, it's impossible to track your historic (or even current) performance. The most they offer is a file download in text format with just your current position or historic transactions.

Forget about any meaningful reporting, graph or tracking of your investments.

I wouldn't that say they are a total rip-off, but close to. They manage to do it in a more subtle way. They are experienced silent fraudsters.

I'm already slowly winding up my positions with them. Avoid if you can.
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Comments about this review »

ciaonette 15.05.2011 09:11

@Kirsty1: Yes, I do have the impression they were better when I opened my account years ago. I remember I even recommended them to my friends at the time. With hindsight it was a mistake.

ciaonette 15.05.2011 09:08

@MoonMeeko: It's an online shares trading broker. Don't think they do spread-betting as far as I'm concerned.

MoonMeeko 14.05.2011 23:47

Im assuming this is a share trading website or spread betting firm? Need a bit more basic info as I'm not to sure what this website does or what costs are involved!!!

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This review of Selftrade has been rated:

"somewhat helpful" by (17%):

  1. MoonMeeko

The overall rating of a review is different from a simple average of all individual ratings.



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