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Member since:15.02.2012

Reviews:1

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CHEAP YES - CUSTOMER SERVICE NO- INFACT APPAULING

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15.02.2012

Advantages:
CHEAP

Disadvantages:
RUDE, DONT CARE, QUALITY SUFFERS

1 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. angelboouk123

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I have used sense creative many times as i am reseller and yes they were good quality until they turned the business cards to digitally printed. Yes they are cheap but prices have stayed the same since they changed from litho to digital, but quality has been reduced hugely.
ALSO the main problem with sense creative is the owner John ( sense creative ) is very rude and trust me if you want customer care he has no care . As mentioned above i work within the industry and know how files should be sent and i will be honest before they changed to digital they were great value but digital seems to be causing them many problems and maybe thats why hes so rude as he hears it every day. BUT trust me if you want john at sensecreative.co.uk to resolve the problem he wont he will either blame it on you or hang up the phone. You'd think as they have a print reseller scheme they would be more understanding. The other staff are pleasant on the phone but dont have any control until they speak to him and really the people that answer the phone are just message takers as they have to speak to him before ,unless you are LUCKY OR SHOULD SAY NOT LUCKY

Also dont bother sending and email as as complaint as you wont get a call bacl even if you even you really want a call back all you will get is an email saying it is your fault. And if you do speak to him one thing he does say is we are just a family business - which yeah thats lovely but still quality and sevices has to be there

sensecreative.co.uk – CHEAP – BUT BEWARE IF ANYTHING GOES WRONG THEY WILL HANG UP THE PHONE

ONLY ONE STAR BUT I WOULD GIVE SENSECREATIVE.CO.UK ZERO IF I COULD
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Type Stationery & Office Supply

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This review of Sense Creative has been rated:

"somewhat helpful" by (100%):

  1. angelboouk123

The overall rating of a review is different from a simple average of all individual ratings.



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