Sentinel Card Services

Sue Magee was only singing the praises of writing in the Financial section the other day, and I remember thinking, “Hmm, if only I could think of something to write about”. Then a chance remark by Schmutzie set me going off at this particular tangent. There you go, Poppy, no sooner said than done! Sentinel Card Protection Service is something I’ve been using for years now. The Halifax introduced me to the service, when it was still a building society. I had just taken out a Visa card with them, and they suggested that for extra protection, I should consider Credit Card Sentinel. At that time ... more

Sentinel Card Protection does exactly what is says on the tin. It protects your cards. It also protects your wallet, passport, driving licence and more. Just one phone call is all it takes for peace of mind once your cards have been lost/stolen. I took this out before we went to Cyprus as the thought of being abroad and losing our cards and passports etc, was not worth thinking about. Sentinel provide sheets of paper, which you record all card details onto. You can log: Credit card Debit card Loyalty card Store card Fuel card Passport Driving Licence Sentinel then send you back a printed sheet ... more

Sentinal Card Services is something I would not consider being without. It wasn't until I subscribed to the service that I realised how much it offered. Basically, its a card protection package. You provide them with the numbers of all your credit / debit / store cards and if they are ever lost or stolen, you just make one phone call to Sentinal and they contact all your card holders on your behalf. Lets face it, if your cards were lost would you know what number to ring / remember your card number / remember to ring them all?? They even ensure you against fraudulant use in the meantime. On ... more

I have used Sentinel to provide cover for many years confident that if I should lose my cards in any way then Sentinel would remove some of the hassle. The reality was that when I lost my wallet sk-ing in Canada I was unable to get past the Sentinel answerphone! I then made contact with my bank who were also unable to obtain an answer from Sentinel (It was the early hours in UK) although they did at least cancel my bank card. On my return Sentinel advised that there were no problems with their system and I could complain to the ombudsman if I liked! I had not suggested complaining to anyone as ... more

Unable to cancel the policy. Beware what you sign. I have been with Sentinel for years and when I decided I no longer wanted their services I wrote a letter to cancel them and they claim not to have received it. I have also contacted them by phone. But they do not offer Reference numbers for the phone calls so you have no way of proving you have called them to cancel the services. Terrible. it´s a catch 22 situation. They have just told me that because I have been charged again 2 weeks ago, I am outside the cancellation period of 14 days when their policy states that you have 90 days to cancel ... more