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I have been a customer of www.servista.com for over a year now. I get telephone, gas and electricity on one online bill - no paperwork, just a simple DD each month. Each service is cheaper than BT, British Gas and London Electricity. You can probably get slightly cheaper individually by shopping around, but this seems a real easy way of saving money with next to no effort.
The telecom product keeps your existing BT line and phone number and you stay in the phone book and have all the select services. Apparently BT still fix the line if it goes down but that hasn't happened to me.
Customer services have been tricky lately. I have not had to phone them, but they have sent me emails apologising due to increased demand or something!! Nice of them to let me know I guess, but everything works great.
The web platform they use if very good too - easy to use and lots of good information on it.