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Member since:26.07.2000

Reviews:12

Quote-start

No Viva Servista

Quote-end
30.11.2001

Advantages:
None I can think of  -  they are as clueless as worldonline

Disadvantages:
poor customer services, broken promises, inefficient billing process

Recommendable No:

Detailed rating:

Line Quality

Customer service quality

Tariffs & Charges

Range of services (call waiting, etc)

Value for money

Customer service waiting timesLong

Accuracy of ChargesPoor

10 Ciao members have rated this review on average: helpful See ratings
very helpful by (17%):
  1. Newington_Lad
  2. Cureton
  3. Deni
helpful by (78%):
  1. brianlfc
  2. BennyRialto
  3. blurbubble
and 11 other members
somewhat helpful by (6%):
  1. chrisandmark_is_here

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I was foisted onto Servista when Worldonline / Tiscali /whatevertheyarecalledthisweek quit the telecoms provision market. I thought I had seen the last of the incompetance and ignorance of some telecoms providers, I was so wrong. At first it all seemed straight forward even when the first month payment failed, that I could puit down to a break down in communication between us.

However since then, Serrvista have cost me money in bank charges when the E-Bill notification failed to arrive in my in box. despite numerous attempts to get an explaination of this, and promises by a manager who was dealing with my failed payment. no apology has been made, no compensation for the charges incurred by me with this failure.

Similarly, having raised a query regarding a charge on my account, I was promised a rebate and duly received notice that it would be applied to my next bill, but it wasnt. e-mails to servista go unanswered, and I am really starting to resent paying out for call after call to customer services (sic) trying to sort out problems.

To rub salt into the wound, after failing to tell me last month that my bill was ready, This month I had 3 notification all received within 24 minutes of each other.

I want out, as soon as I can find a DEPENDABLE and EFFICIENT provider... Anyone have a suggestion? I know someone else in the same position but in his case the e-bill notice for 2 months ago arrived on the same day as his bank wrote to tell him that him they had "bounced" the direct debit request from servista, and last month it failed to arrive at all.

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Review Ratings »

This review of Servista has been rated:

"very helpful" by (17%):

  1. Newington_Lad
  2. Cureton
  3. Deni

"somewhat helpful" by (6%):

  1. chrisandmark_is_here

The overall rating of a review is different from a simple average of all individual ratings.



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