AVOID! AVOID! AVOID!
3 of 4 Ciao Users found the following review helpful
()
Advantages NONE
Disadvantages BAD customer service, major mistakes that they do and make the client pay for it
Well if all goes smoothly you might get your things but if there are any issues - you are on your own!!!!
I was planning to relocate from the UK to Australia, packed and gave all my stuff to Seven seas and paid for shipping. However In the meantime I have discovered that I was pregnant, so asked Seven Seas to hold the shipping and store while we are deciding whether to relocate now or not. I was told that we would not be charged for the first month of storage, but after that we would be charged a small fee per box for storing. I then went to Moscow to see my family and in the meantime once the free month ran out Seven Seas just shipped my stuff off to Sydney without ever asking if we want to do so now ( We asked to store for now and agreed to pay once free period is over). My pregnancy has been difficult with several hospitalisation and I cannot physically move to Australia now. So now all my stuff is in Sydney and Seven Seas wants me to pay another AU$1800 to bring it back!!! BAD BAD BAD.
Detailed Rating
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10/09/2010
AVOID! AVOID! AVOID! |
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| 1 - 5 out of 5 comments
TheHairyGodmother 11/09/2010 09:55
kevin121 10/09/2010 18:50
carolynla 10/09/2010 17:59
good experience which might help others
sandemp 10/09/2010 17:10
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| 1 - 5 out of 5 comments
I'd like to apologise for your distress, I've reviewed your customer experience and details of your shipment. It seems that we delivered the empty cartons to be packed and the collection driver helped carry these to our van once they were packed. The shipment was invoiced 24 hours later and payment made in full online, thereby contracting us to ship the items to Australia. Your husband called to postpone dispatch and during the call it was agreed that the shipment would enjoy 1 month free storage. Your husband was keen not to delay the shipment unnecessarily so it was agreed that we would await instruction a week before the end of the storage period on whether to extend the storage or ship the items. When no instruction was received we shipped the items as we were contracted to do. An email was sent to you with the shipping details including the ETA of the items and you had access to track the shipment’s progress online and see its arrival date. We also received a call from you to change the destination some 2 weeks after your account had shown the items had been dispatched; you did not mention any additional storage requirements. I have reviewed these calls and I cannot find fault with the actions taken or any confusion about the arrangements made, you were clear as to your requirements and timings of the arrangements to store and arrange any extension of storage. We've offered a very competitive price for the return of the shipment to UK but I'm unclear what more we could do to rectify the situation for you. I regret that you feel unhappy with the handling of your shipment; however I'm unable to find any fault with this order or how we handled the issue. Things don't always go smoothly when dealing with thousands of customers and shipments across the world. I'm happy to talk to you to help you relocate your belongings, but we could easily have been berated for shipping the items as for not shipping them, we simply executed your order as you had paid us to do.