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We had our bedroom furniture installed in October 2011, we were pleased with the cupboards etc and the workman was very clean and tidy.
However we needed some holes drilled so we could access our aerial and so that plug sockets could be used. we told the fitter who got in touch with the Customer Service team.
This was the area that let the company down - we had to make many phone calls to get this addressed. We paid the final 10% in good faith and in hind sight we wished we'd waited as maybe they'd have dealt with us quicker and more efficiently. We waited in for a fitter as we were guaranteed they would come but NO.
Finally it was sorted out but it took far too long.