Shopping Channel - Ideal World

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Shopping Channel - Ideal World

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Review of "Shopping Channel - Ideal World"

published 12/07/2007 | Marrywell
Member since : 12/07/2007
Reviews : 1
Members who trust : 0
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Super
Pro Contact number available
Cons Cost of calls, limited availability times
helpful
Quality and consistency of programmes
Range of programming
Value for money

"Ideal World Customer Services"

When 14 months old my Cyclone juicer, purchased from Ideal World, ceased working. I visited the Theolife web site and found it had a 2 year guarentee. I emailed them but had no response. So I rang Ideal World and explained that there was a 2 year guarentee. They arranged for the juicer to be picked up at my home, which it was 3 days later. Having heard nothing for several weeks I again rang Customer Services. This time I was left on hold for 15 minutes to be answered by someone who took and repeated all details, which took at least 10 minutes. I was told someone would contact me. This did not happen but today, 1 week later, a replacement machine arrived from the manufacturers. Obviously my telephone call was acted upon. Therefore I am perfectly happy with Ideal World service. With their high volume of sales, and inevitably returns, I feel one reminder call is acceptable. The speed in which they took responsibility and arranged for return was exemplary.

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Comments on this review

  • Marrywell published 13/07/2007
    Not sure how much more detail could have been included. My initial call was taken by Customer Services and acted upon. My second call was during the period when Customer Services were having difficulties. This involved a rather long and tedious call but it was acted upon and a replacement machine was sent.
  • Miskah published 13/07/2007
    i would have liked to know more detail ♥Beth
  • Reposter78 published 12/07/2007
    This review could do with a lot more information
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Product Information : Shopping Channel - Ideal World

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Ciao

Listed on Ciao since: 02/08/2000

Shopping Channel - Ideal World - Review - Ideal World Customer Services

Marrywell 4

Marrywell

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Member since:12.07.2007

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Ideal World Customer Services

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12.07.2007

Advantages:
Contact number available

Disadvantages:
Cost of calls, limited availability times

Recommendable Yes:

Detailed rating:

Quality and consistency of programmes

Range of programming

Quantity of advertising

Value for money

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When 14 months old my Cyclone juicer, purchased from Ideal World, ceased working. I visited the Theolife web site and found it had a 2 year guarentee. I emailed them but had no response. So I rang Ideal World and explained that there was a 2 year guarentee. They arranged for the juicer to be picked up at my home, which it was 3 days later. Having heard nothing for several weeks I again rang Customer Services. This time I was left on hold for 15 minutes to be answered by someone who took and repeated all details, which took at least 10 minutes. I was told someone would contact me. This did not happen but today, 1 week later, a replacement machine arrived from the manufacturers. Obviously my telephone call was acted upon. Therefore I am perfectly happy with Ideal World service. With their high volume of sales, and inevitably returns, I feel one reminder call is acceptable. The speed in which they took responsibility and arranged for return was exemplary.

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Comments about this review »

Marrywell 13.07.2007 17:01

Not sure how much more detail could have been included. My initial call was taken by Customer Services and acted upon. My second call was during the period when Customer Services were having difficulties. This involved a rather long and tedious call but it was acted upon and a replacement machine was sent.

Miskah 13.07.2007 08:21

i would have liked to know more detail ♥Beth

Reposter78 12.07.2007 18:43

This review could do with a lot more information

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